2/10 Terrible
Jessica
Travelled with family, Business traveller
22 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering our room the door was very loose and not secure until we put the metal latch over the door. There was no dead bolt as it had been removed. When checking our balcony door it did not have a lock that worked and the safety bar fell down when one tried to open the door allowing complete access. I was told because I was on the second floor it was unlikely it would be an issue for me. I had expressed concerns of safety and was told curtly that there were no other rooms and he would have maintenance try to fix it in the morning and if they could not we would possibly be relocated if there was a cancellation. When I called the following afternoon (attended events at West Point Academy all day) the new manager working had no record that the room was to be looked into. It had not by 6PM yet, but was assured that the person working the front desk would take care of it. He did, and it was greatly appreciated.
Also noted there was blood on the comforter on the bed so I had requested the sheets to be removed and replaced. I was told that he does not make beds well but he could strip the sheets and leave new ones. I said that would not be a problem. When the sheets were stripped they were simply thrown in the corner of our room and not even taken out. The comforter with blood (not ours) was still on the bed in a ball and not removed. I believe there was. misunderstanding where it was, and rather than looking (I had specifically said)they just stripped the bed
Jessica
Stayed 2 nights in Oct 2024