6/10 Okay
John
Travelled with family
6 Aug 2024
Liked: Cleanliness, staff & service, room comfort
Nice if everything works?
This would have been a really good stay if everything worked. When checking in, the toilet wouldn't flush properly. Fixed quickly. Then, when unloading the car, the elevator stopped working. The front desk knew how to reset it - which happened more than once during our stay. It's apparently a "thing" at this hotel. Then when we hooked up our phones to the USB ports, they didn't work, nor did the electric plugs if we tried to hook up more than one device. Next morning, in the a.m., tried to make coffee. Thought the coffee maker was broken, so we requested a new one, which was promptly delivered. Eventually turned out it wasn't the coffee maker, it was some of the plugs in the kitchen too. We plugged the new coffee maker into the plug for the microwave and it worked fine. All that said, comfortable beds, kitchenette had everything you needed (pots, pans, dishes, silverware) other appliances worked fine (including dishwasher). It was a suite, so separate living area from the bedroom. Staff was always very helpful and responsive. Cleaning crews were very nice. Pretty grounds with walking trails. This hotel is part of a complex/Hilton resort, you can apparently play the golf course and such too through the resort. There is also a nice casino there if that is your thing. We stayed three nights, actually to go to the opera. Again, this would have been a really good stay if all those little issues hadn't kept occurring.
John
Stayed 3 nights in Jul 2024