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Four Seasons Resort Rancho Encantado Santa Fe

5.0 star property
Luxury resort with full-service spa and 24-hour fitness centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Four Seasons Resort Rancho Encantado Santa Fe

Terrace/patio
Property entrance
48-inch LCD TV with satellite channels, TV, fireplace
Breakfast, lunch, dinner served; American cuisine, garden views
Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
The price is AU$1,344
includes taxes & fees
10 Nov - 11 Nov

Explore the area

Map
198 State Road 592, Santa Fe, NM, 87506
  • Santa Fe Opera
    4 min drive
  • Georgia O'Keefe Museum
    11 min drive
  • Nambe Falls
    32 min drive
  • Santa Fe, NM (SAF-Santa Fe Municipal)
    21 min drive

Room options

View all photos for Premier Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Premier Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Premier Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • Resort view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • Resort view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Accessible, Non Smoking (Interconnecting)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Bedrooms, Accessible, Non Smoking (Interconnecting)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • Resort view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Casita)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Casita)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Non Smoking, Patio

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Patio

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 59 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 72 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 72 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 59 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 59 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 59 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rancho)

Suite, 1 Bedroom (Rancho)

Suite, 1 Bedroom (Rancho)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 102 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible (Encantado)

Premium bedding, down duvets, minibar, in-room safe

Suite, Accessible (Encantado)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 102 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Encantado)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom (Encantado)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 102 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

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Exterior
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Spa
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Free WiFi
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4.8 out of 5, Exceptional, (796)
The price is AU$807
for 1 night
includes taxes & fees
20 Nov - 21 Nov
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About the area

Santa Fe

A luxury stay in Santa Fe awaits you at Four Seasons Resort Rancho Encantado Santa Fe. You'll be 2.2 km (1.4 mi) from Glenn Green Galleries & Sculpture Garden and 2.3 km (1.4 mi) from Santa Fe National Forest. Highlights at this family-friendly resort include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and Ayurvedic treatments. The fine-dining restaurant, Terra, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Terra Bar is the resort's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub, sauna and pool loungers. Plus you'll find a 24-hour business centre, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Santa Fe resort include Santa Fe Plaza and Meow Wolf.
View more Resorts in Santa FeOpens in a new window

What's nearby

  • Santa Fe Opera - 4 min drive
  • Loretto Chapel - 11 min drive
  • Canyon Road - 11 min drive
  • Santa Fe Plaza - 11 min drive
  • Ski Santa Fe - 38 min drive

Getting around

  • Santa Fe Depot - 11 min drive
  • Santa Fe, NM (SAF-Santa Fe Municipal) - 21 min drive

Restaurants

  • ‪Arroyo Vino - ‬15 min drive
  • ‪Starbucks - ‬9 min drive
  • ‪Atrisco Cafe & Bar - ‬9 min drive
  • ‪Panda Express - ‬9 min drive
  • ‪Cottonwood Kitchen - ‬3 min drive

About this property

Four Seasons Resort Rancho Encantado Santa Fe

Luxury resort with full-service spa and 24-hour fitness centre
Four Seasons Resort Rancho Encantado Santa Fe offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include a 24-hour business centre, 3 meeting rooms, and limo/town car service. Event space at this resort measures 10000 square feet (929 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and spa services are also featured at the luxury Four Seasons Resort Rancho Encantado Santa Fe. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Santa Fe resort is smoke free.

  • 65 guestrooms or units
  • 2 levels
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 2008
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Four Seasons Resort Rancho Encantado Santa Fe offers 65 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and iPod docking stations. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

48-inch LCD televisions come with satellite channels, DVD players and pay-per-view films. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include MP3 docking stations and a safe. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including Ayurvedic and reflexology.

Languages

English, French, German, Japanese, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle
  • Limo/town car service
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 18 to 40 for adults and USD 10 to 30 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Terra
  • Terra Bar

Family friendly

  • DVD player
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Firepit
  • Garden
  • In a state park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels
  • DVD player
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Phone calls
  • Pool access
  • Self-parking
  • Shuttle service
  • Spa access
  • Hot tub access
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 40 for adults and USD 10 to 30 for children
  • Airport shuttle fee: USD 258 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons) guidelines.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Four Seasons Rancho Encantado
Four Seasons Rancho Encantado Santa Fe
Four Seasons Resort Rancho Encantado
Four Seasons Resort Rancho Encantado Santa Fe
Encantado Resort Santa Fe
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe
Four Seasons Resort Rancho Encantado Santa Fe Resort
Four Seasons Resort Rancho Encantado Santa Fe Santa Fe
Four Seasons Resort Rancho Encantado Santa Fe Resort Santa Fe

Frequently asked questions

What is the cancellation policy at Four Seasons Resort Rancho Encantado Santa Fe?

Four Seasons Resort Rancho Encantado Santa Fe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Seasons Resort Rancho Encantado Santa Fe?

As of 6 Nov 2024, prices found for a 1-night stay for 2 adults at Four Seasons Resort Rancho Encantado Santa Fe on 10 Nov 2024 start from AU$1,260.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Four Seasons Resort Rancho Encantado Santa Fe?

Yep, there is an onsite spa at Four Seasons Resort Rancho Encantado Santa Fe. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Four Seasons Resort Rancho Encantado Santa Fe have a pool?

Four Seasons Resort Rancho Encantado Santa Fe has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

What makes Four Seasons Resort Rancho Encantado Santa Fe a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Four Seasons Resort Rancho Encantado Santa Fe.

Is Four Seasons Resort Rancho Encantado Santa Fe family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Four Seasons Resort Rancho Encantado Santa Fe is a hit with families.

Are there hot tubs in the rooms at Four Seasons Resort Rancho Encantado Santa Fe?

No, but there are deep-soaking baths in the guestrooms.

Does Four Seasons Resort Rancho Encantado Santa Fe serve breakfast?

Yeah, cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Four Seasons Resort Rancho Encantado Santa Fe?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Four Seasons Resort Rancho Encantado Santa Fe?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Seasons Resort Rancho Encantado Santa Fe?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Four Seasons Resort Rancho Encantado Santa Fe?

Furry friends are welcome at Four Seasons Resort Rancho Encantado Santa Fe, with food and water bowls on offer.

Four Seasons Resort Rancho Encantado Santa Fe Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 187 out of 251 reviews" "
Rating 8 - Good. 41 out of 251 reviews" "
Rating 6 - Okay. 14 out of 251 reviews" "
Rating 4 - Poor. 7 out of 251 reviews" "
Rating 2 - Terrible. 2 out of 251 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 2 nights in Jul 2024

6/10 Okay

Beth

Stayed 1 night in Jun 2024

10/10 Excellent

traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girl's Spa weekend
Fantastic trip for a girl's spa weekend. Everything was exceptional -- only flaw is that the wifi and cell service is spotty at best. However, if you are going to unplug and rewind -- that can work in your favor! Forced us to truly step away from everyday lives and just relax. Hotel staff is fantastic! Friendly, helpful and kind. Beds are to die for! Food was incredible. Definitely go back!
Stayed 3 nights in Jun 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

IUMY

Stayed 3 nights in Apr 2024

10/10 Excellent

gary, Calistoga

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resort hotels we have had the pleasure of visiting. I cannot recommend this hotel strongly enough!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous landscape, year round pool, super friendly staff
Stayed 5 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

elizabeth

This is paradise. The staff is exquisite and attentive. The food is outstanding at Terra and their location is pure.
Stayed 4 nights in Mar 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Just Not a Good Four Seasons experience
I’ve stayed at 18 different Four Seasons properties around the world. This one is just not worthy of the Four Seasons name. I don’t even know how to explain it - maybe it was just because we came in January, and maybe that’s a rotten time to come. Starting with an unbelievably foul methane smell right at the front desk, to agonizingly slow service in the bar, to no-show services that were offered,…….it was just a not-good experience. Even great hotels get it wrong sometimes, so I’m just going to assume this was one of those times. It seemed like it just wasn’t meant to be. We won’t be back, and we suggest if you are going, do it some other time than January. Just bein’ honest.
Stayed 1 night in Jan 2024

10/10 Excellent

Marie-Helene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come on Four Seasons, get with it...
Everything and everyone was excellent. But for environment conscientious guests it was a disappointment that they did not give the opportunity to let the guests decide to reuse towels and bed linens, there was no recycle waste basket in the room and in the restaurant and bar they are still using plastic straws...
Stayed 4 nights in Jul 2023

4/10 Poor

Denis

Travelled with partner
Disliked: Property conditions & facilities
Oh my. This should not be a Four Seasons branded property at all. Nearly empty with guests, and after seeing their outdated, grubby pool area and other amenity areas, we checked out within the hour and moved to another hotel (with thanks to the Four Season general manager who facilitated this at my request). We will try this "resort" again after they complete a promised (long-overdue) renovation later in 2023.
Stayed 3 nights in May 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating and friendly
The staff was so friendly and accommodating. Beautiful views. Heated outdoor pool, we swam in the March rain.
Stayed 2 nights in Mar 2023

10/10 Excellent

Bret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The in-room fireplace service was an excellent touch during the March season when the nights are still a bit chilly.
Stayed 2 nights in Mar 2023

10/10 Excellent

Rachel

Stayed 1 night in Feb 2023

2/10 Terrible

Alexander, ORLANDO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The hotel was below our expectations for a Four Season property. Well below. We arrived to find out that there was no food service after 10:30 PM, including room service. The following morning we ordered breakfast, but the entire order was wrong. To the managers credit he comped the breakfast. That night again we ordered food, after we ate went to bed, the next morning ants were all over the plates in our room. The entire hotel service was slow, poorly trained for Four Seasons standards. There were a ton of little things that just added up and up, like several times we went in and out there was no door opening, the staff was on the phone. There was only one food option on the property, bar food, this was the same menu for the bar, the restaurant and room service. The bright spot was the manager Roberto, who gave us a credit upon leaving and listened to our experience. We will certainly not return and like all our experiences we will share how poor it was with friends and family. The Four Seasons can do better at this property.
Stayed 3 nights in Oct 2022

10/10 Excellent

George

Stayed 2 nights in Oct 2022

10/10 Excellent

Ghelfi

Stayed 2 nights in Sep 2022

10/10 Excellent

Neil

Stayed 3 nights in Jun 2022

10/10 Excellent

Melany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the mountains outside Santa Fe. They have a shuttle to take you into town so you don’t have to drive or try to park. Everyone of the staff was friendly and went out of their way to make us feel welcome.
Stayed 4 nights in Aug 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

john

Stayed 3 nights in Jun 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Delightful staff, beautiful setting, quiet property and guests. Loved the real fireplace in the room and on the patio. Spa staff and facilities are excellent.
Stayed 1 night in May 2022

10/10 Excellent

janice

Travelled with partner
Liked: Cleanliness, staff & service
Excellent facility and staff.
Stayed 2 nights in Apr 2022

10/10 Excellent

OWEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022