JW Marriott Orlando Grande Lakes

4.0 star property
Family-friendly hotel with 4 restaurants and full-service spa

Photo gallery for JW Marriott Orlando Grande Lakes

Outdoor pool, pool loungers
Pillow-top beds, in-room safe, desk, laptop workspace
4 restaurants, breakfast, dinner served; Italian cuisine
Property amenity
4 restaurants, breakfast, dinner served; Italian cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Housekeeping
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
The current price is AU$747
includes taxes & fees
19 Mar - 20 Mar

Explore the area

Map
4040 Central Florida Pkwy, Orlando, FL, 32837
  • The Ritz-Carlton Golf Club
    ‪15 min walk‬
  • SeaWorld® Orlando
    ‪3 min drive‬
  • Discovery Cove
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

Room, 1 King Bed with Sofa bed (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Sofa bed
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Sofa bed
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Non Smoking, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 38.9 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Sofa bed
Deep-soaking bath
  • 38.9 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Sofa bed
Deep-soaking bath
  • 78.0 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • Sleeps 4
  • 2 Queen Beds

Family Suite, 2 Bedrooms, Non Smoking (View)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
  • Lake view
  • Sleeps 7
  • 2 Double Beds

Executive Suite, 1 King Bed with Sofa bed (View)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Family Room

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Room, 1 King Bed with Sofa bed, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
Separate bath and shower
  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Deep-soaking bath
  • 158 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed (View)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Pillow-top bed
  • 78 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the area

Orlando

A family-friendly stay in Orlando awaits you at JW Marriott Orlando Grande Lakes. You'll be 1.2 km (0.8 mi) from The Ritz-Carlton Golf Club and 3.7 km (2.3 mi) from Aquatica. Highlights at this hotel include 4 restaurants, a full-service spa and a golf course. .A relaxing visit to THE RITZ-CARLTON SPA can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, Primo, serves Italian cuisine and is open for dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 4 outdoor tennis courts, outdoor swimming pool and 24-hour gym plus access to a driving range. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find a hot tub, a sauna and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also valet parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 4-property class Orlando hotel include Orange County Convention Center and Pointe Orlando.

What's nearby

  • The Ritz-Carlton Golf Club - 15 min walk
  • SeaWorld® Orlando - 3 min drive
  • Discovery Cove - 3 min drive
  • Aquatica - 5 min drive
  • Orange County Convention Center - 6 min drive

Getting around

  • Sand Lake Road Station - 10 min drive
  • Kissimmee Station - 17 min drive
  • Orlando International Airport (MCO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Rosen Shingle Creek Hotel and Resort Fitness Center - ‬6 min drive
  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬12 min walk
  • ‪Wendy's - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬3 min drive

About this property

JW Marriott Orlando Grande Lakes

Family-friendly hotel with 4 restaurants and full-service spa
JW Marriott Orlando Grande Lakes offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include a business centre and meeting rooms. An outdoor pool, a hot tub, and a 24-hour fitness centre are also featured at the family-friendly JW Marriott Orlando Grande Lakes. You'll have access to the outdoor pool at a partner property. An area shuttle within 5 miles and a bus station shuttle are available for a fee. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

  • 1010 guestrooms or units
  • 26 levels
  • 4 dining venues
  • Conference rooms
  • Deli
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
JW Marriott Orlando Grande Lakes offers 1010 air-conditioned accommodations with iPod docking stations and a safe. Beds feature pillowtop mattresses. 65-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, designer toiletries and complimentary toiletries.

This Orlando hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

THE RITZ-CARLTON SPA has 40 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Ukranian, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)

Parking and transport

  • Area shuttle (surcharge) up to 5 miles
  • Bus station shuttle (surcharge)
  • Parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 54 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 34 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Citron
  • EvrBar
  • Primo
  • Starbucks
  • Whisper Creek Farm

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Personal motorised watercraft
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 40 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 61.87 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 34 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grande Lakes JW Marriott
Grande Lakes Marriott Orlando
JW Grande Marriott Orlando
JW Marriott Grande Lakes
JW Marriott Grande Lakes Hotel
JW Marriott Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes
JW Orlando Grande Lakes Marriott
Marriott JW Orlando
Orlando JW Marriott
Jw Marriott Orlando Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes Hotel
Marriott Orlando Grande Lakes
JW Marriott Orlando Grande Lakes Resort
JW Marriott Grande Lakes Resort
JW Marriott Orlando Grande Lakes Hotel
JW Marriott Orlando Grande Lakes Orlando
JW Marriott Orlando Grande Lakes Hotel Orlando

Frequently asked questions

What is the cancellation policy at JW Marriott Orlando Grande Lakes?

JW Marriott Orlando Grande Lakes offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Orlando Grande Lakes?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at JW Marriott Orlando Grande Lakes on 19 Mar 2025 start from AU$649.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Orlando Grande Lakes?

Yep, JW Marriott Orlando Grande Lakes has a self car park with in/out privileges for USD 38 per day.

Is there a spa on site at JW Marriott Orlando Grande Lakes?

Yep, THE RITZ-CARLTON SPA is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does JW Marriott Orlando Grande Lakes have a pool?

JW Marriott Orlando Grande Lakes has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at JW Marriott Orlando Grande Lakes?

JW Marriott Orlando Grande Lakes features a full-service spa, an outdoor pool and 4 restaurants. All guestrooms come with deep soaking tubs and pillowtop beds.

What makes JW Marriott Orlando Grande Lakes a romantic place to stay?

1 hot tub and garden-view dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at JW Marriott Orlando Grande Lakes.

Is JW Marriott Orlando Grande Lakes family-friendly?

You bet! With amenities such as supervised childcare and an arcade, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Orlando Grande Lakes is a hit with families.

Are there hot tubs in the rooms at JW Marriott Orlando Grande Lakes?

No, but there are deep-soaking baths in the guestrooms.

Does JW Marriott Orlando Grande Lakes serve breakfast?

Yep, buffet brekkie is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at JW Marriott Orlando Grande Lakes?

No, JW Marriott Orlando Grande Lakes does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Orlando Grande Lakes?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Orlando Grande Lakes?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at JW Marriott Orlando Grande Lakes?

Yep, JW Marriott Orlando Grande Lakes has an 18-hole golf course. You will also find a golf driving range.

JW Marriott Orlando Grande Lakes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 684 out of 1003 reviews
Rating 8 - Good. 157 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 39 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Seham

Stayed 2 nights in Oct 2024

10/10 Excellent

Marti, CAPE CORAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Bridget

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, there were a diverse range of restaurants and the pool and accommodations was great
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Travelled with partner
Very clean
Stayed 1 night in Nov 2024

10/10 Excellent

Amber

Stayed 2 nights in Sep 2024

10/10 Excellent

Blynda

Travelled with family
Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property...nice waterpark
Stayed 1 night in Nov 2024

10/10 Excellent

Romie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Joanne

Stayed 3 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

mary p

I was here for a conference and needed a copy of my hotel bill, which they assured me would be emailed to me (I am a Bonvoy member) it was never sent. After literally 6 phone calls trying to speak to a person, I went to the website and tried to download. It did not work. I tried on 2 different browsers, still nothing. finally went through their endless automated menu and got a person. Let's see if the invoice actually gets to me...Overall, I find the "Folio" system antiquated. Invest in modern technology please...
Stayed 2 nights in Sep 2024

10/10 Excellent

Enmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Saikiran

Stayed 2 nights in Sep 2024

10/10 Excellent

Ken

Stayed 1 night in Sep 2024

2/10 Terrible

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, had a great time despite being constantly harassed regarding credit card being declined even though I had left cash on arrival & was told I could pay cash on departure. On checkout valet refused to hand over car key to load luggage even though i was at front desk paying our balance. The issue caused as hotel had charged 2 times for valet parking for 24 hrs or cc wouldn't have been declined!! Not the service expected from a 5 star hotel we have stayed numerous times before. Could have been handled much better.
Stayed 2 nights in Oct 2024

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was safe and clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

patricia j

Stayed 3 nights in Oct 2024

10/10 Excellent

Douglas

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Dari

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebeccah

Stayed 2 nights in Sep 2024

6/10 Okay

Tara

Stayed 2 nights in Sep 2024

10/10 Excellent

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Tasaundra

Stayed 2 nights in Aug 2024

8/10 Good

Florian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall review about the experience was great. The JW Marriott was a calm and convenient experience. I did have a complaint about room service late at night. The staff at the door seemed to expect a tip from only the most simple requests and made it uncomfortable at times. All the dining experiences were great around the hotel. My girlfriend and I did not have a good experience at Knife in Spoon however. The waiting staff seemed very pre-occupied, and we had 2 waiters serving us. However, this caused confusion often times in between them and lead to many repetitive questions. They did not seem very approachable and it did not feel like a Michelin start restaurant experience. The pools and hot tub experience was a brief one but without any issues from me. The staff at the pool area were receptive and available for orders.
Stayed 1 night in Sep 2024