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Hilton Miami Airport Blue Lagoon

4.0 star property
Lakefront hotel with free airport shuttle and bars/lounges

Photo gallery for Hilton Miami Airport Blue Lagoon

Aerial view
Sundeck
Lobby
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
The current price is AU$241
includes taxes & fees
13 Apr - 14 Apr

Explore the area

Map
5101 Blue Lagoon Dr, Miami, FL, 33126
  • Miami Airport Convention Center
    ‪6 min drive‬
  • LoanDepot Park
    ‪8 min drive‬
  • University of Miami
    ‪11 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Screened Balcony)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Screened Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
  • Water view
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Hairdryer
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Hairdryer
Eco-friendly toiletries
  • Lagoon view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Blackout curtains
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Roll-in Shower)

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Rainfall showerhead
Hairdryer
  • Partial lake view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Bathtub

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
Designer toiletries
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Blackout curtains
  • Lagoon view
  • 153 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
Designer toiletries
  • Partial lake view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lagoon View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Lagoon View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lagoon View (Screened Balcony)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Lagoon View (Screened Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
  • Partial lake view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lagoon View

Shower, designer toiletries, hair dryer, towels

Room, 1 King Bed, Lagoon View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
  • Lagoon view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Hairdryer
Eco-friendly toiletries
  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Shower, designer toiletries, hair dryer, towels

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Lagoon View

Deluxe Room, 2 Queen Beds, Lagoon View

Deluxe Room, 2 Queen Beds, Lagoon View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
  • Lagoon view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Miami

At Hilton Miami Airport Blue Lagoon, you'll be 7.4 km (4.6 mi) from Miracle Mile and 8.4 km (5.2 mi) from LoanDepot Park. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The restaurant, Coral Cafe, is open for breakfast. Blue Lagoon Saloon is the hotel's own bar, serving drinks along with lunch. Enjoy the 24-hour gym, outdoor tennis court, Hot tub and pool loungers. Business amenities include meeting rooms, a 24-hour business centre, and limo/town car service. Added amenities include a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 6:30 AM and 11 AM. There's also self parking, along with the convenience of a free airport shuttle. .Places within a 15-minute drive of this 4-property class Miami hotel include University of Miami and Dolphin Mall.

What's nearby

  • Miami Airport Convention Center - 6 min drive - 4.1 km
  • LoanDepot Park - 8 min drive - 8.4 km
  • Miracle Mile - 8 min drive - 7.5 km
  • University of Miami - 11 min drive - 9.0 km
  • Dolphin Mall - 12 min drive - 11.8 km

Getting around

  • Hialeah Market Station - 9 min drive
  • Civic Center Station - 10 min drive
  • Miami International Airport (MIA) - 9 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Budweiser Brewhouse - ‬10 min drive
  • ‪Au Bon Pain - ‬10 min drive
  • ‪Budweiser Brew House - ‬8 min drive
  • ‪First Watch - ‬19 min walk

About this property

Hilton Miami Airport Blue Lagoon

Lakefront hotel with free airport shuttle and bars/lounges
As a guest of Hilton Miami Airport Blue Lagoon, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Miami Airport Blue Lagoon. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee.

This 4-star Miami hotel is smoke free.

  • 1 building
  • 508 guestrooms or units
  • 14 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 1984
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Miami Airport Blue Lagoon offers 508 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)

Parking and transport

  • Free return airport shuttle from 5:00 AM to 12:30 AM at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Uncovered parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Lagoon Saloon
  • Coral Cafe
  • Herb and Kitchen
  • The Cove Bar

Things to do

  • 24-hour gym
  • Basketball
  • Bicycle rentals
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Stereo

Family friendly

  • Free cot
  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75.00 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 30 per person
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Uncovered self-parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Miami Airport
Hilton Miami Blue Lagoon Miami
Miami Airport Hilton
Hilton Miami Airport Hotel Miami
Miami Hilton
Hilton Miami Airport Hotel
Hampton Inn Miami
Miami Hampton Inn
Hampton Inn And Suites - Miami Airport / Blue Lagoon
Hampton Inn & Suites - Miami Airport / Blue Lagoon Hotel Miami
Hilton Miami Airport Blue Lagoon Hotel
Hilton Miami Airport Blue Lagoon Miami
Hilton Miami Airport Blue Lagoon Hotel Miami

Frequently asked questions

What is the cancellation policy at Hilton Miami Airport Blue Lagoon?

Hilton Miami Airport Blue Lagoon offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Miami Airport Blue Lagoon?

As of 5 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Miami Airport Blue Lagoon on 13 Apr 2025 start from AU$241.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Miami Airport Blue Lagoon?

Yep, Hilton Miami Airport Blue Lagoon has an uncovered self car park with in/out privileges for USD 30 per night.

Are there any beaches close to Hilton Miami Airport Blue Lagoon?

The closest beach to Hilton Miami Airport Blue Lagoon is Rickenbacker Causeway Beach (12.9 km).

Does Hilton Miami Airport Blue Lagoon have a pool?

Yep, and guests love it! Hilton Miami Airport Blue Lagoon has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at Hilton Miami Airport Blue Lagoon?

Hilton Miami Airport Blue Lagoon features an outdoor pool, 1 hot tub and 2 bars.

Is Hilton Miami Airport Blue Lagoon family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hilton Miami Airport Blue Lagoon is a hit with families.

Does Hilton Miami Airport Blue Lagoon serve breakfast?

Sure does, full breakfast is served daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Hilton Miami Airport Blue Lagoon?

Yep, there's a free airport shuttle that runs from 5:00 AM - 12:30 AM at scheduled times.

Is there a bar or restaurant at Hilton Miami Airport Blue Lagoon?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Hilton Miami Airport Blue Lagoon?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Hilton Miami Airport Blue Lagoon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1408 out of 3017 reviews
Rating 8 - Good. 660 out of 3017 reviews
Rating 6 - Okay. 430 out of 3017 reviews
Rating 4 - Poor. 272 out of 3017 reviews
Rating 2 - Terrible. 247 out of 3017 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

LIZAIRA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel
Overall the hotel needs a lot of improvements. The carpets look old, dirty and stained. The bathroom is super uncomfortable, the door is damaged, and the lines at the front desk are always long. This feels more like a motel than a Hilton hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Rita

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed n miami
Off to a terrible start, no air had 2 change rooms. Was told call desk when switch completed phone doesn't work Got n shower, shower gel empty.
Stayed 1 night in Jan 2025

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Sandra Faye

Liked: Cleanliness, staff & service
Very comfortable and well located
Stayed 1 night in Jan 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness
No vending machines. Nothing after midnight.
Stayed 1 night in Dec 2024

10/10 Excellent

Sheila A

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Ahmed

Stayed 2 nights in Jan 2025

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

LIZAIRA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This time, my experience at Hilton MIA was so bad. I am a recurrent visitor for more than 10 years as a Hilton honors client . The hotel is literately falling apart with poor maintenance, dirty spots and is visible understaffed. The service staff is lacking in training and customer service skills. The pool area is abandoned and the Jacuzzi is not working. The management of this place needs a CALL right away. Please HILTON don't lose this beautiful hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Sylvina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Alfy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD HOTEL AND SERVICE
The rooms they gave us were 824. The shower key was damaged. They had to go to maintenance to fix it because it didn't work. The doors were damaged at the base. The photos of the rooms were totally different from reality. The TV and nightstand furniture were dirty. In addition to the above, in room 816 the sheet was torn, which was unacceptable. At the buffet, the manager let people cut in line and treated us badly for looking for a chair on our own.
Stayed 2 nights in Dec 2024

6/10 Okay

RUBEN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not enough for 4 stars hotel. The property is very wear off and the customer service not so good
Stayed 2 nights in Dec 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Pre-Cruise Stay
Great location from airport & cruise terminals, great bar & eatery, beautiful grounds, but room is very dated and AC did not work properly.
Stayed 1 night in Dec 2024

4/10 Poor

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to clean room everyday which was not done on first day and was also missed second day even with reminder. I am not sure whether property is being managed properly. You will be at risk of coming hotel after your long day with a room which is not cleaned and all supplies not filled again. Didn't expect like this Hilton property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Ruth, Meridian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. But hold onto your wallet if you plan to eat there. Their restaurant and market are both VERY expensive.
Stayed 1 night in Nov 2024

8/10 Good

Satchidanand

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and malls.
Stayed 4 nights in Nov 2024

10/10 Excellent

Vizender

Stayed 4 nights in Dec 2024

10/10 Excellent

Richard, Kingston 8

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Hui

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Front desk is not customer oriented and friendly at all. Even many people check out before 10am. I have to wait at lobby over 5 hours before I can check in. I told them my family did not get sleep at airport due to flight cancellation but they spoke in a bureaucratic tone simply saying rooms are not ready. They don’t have a sense of customer service. Very disappointing!
Stayed 1 night in Dec 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

4/10 Poor

Vipin

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old , everything seems to be falling apart. The bathroom was old and not clean. Lights not working, TV in the room was not working. The star rating is misleading. This should be a 2.5 star hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Antonio

Travelled with family
Parking was terrible, I had to spend 10 minutes everyday to find parking.
Stayed 3 nights in Dec 2024

2/10 Terrible

Taneisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are guests at the Blue Lagoon since December 26, 2024, with a back-to-back reservation on December 31st. This hotel is not up to its expectations. We checked- in on December 26th (night). On December 27th, We went to the front desk and reported to the agent that the room was filthy, and we did not sleep well because of the dust. We showed the agent photos of the dirty areas of the room, including the wall on one side of the bed that looked like spilled coffee or poop. We also told the agent that the pillow had a lot of dirt stains. After talking to the agent (with face pierces), I told her to please have housekeeping give the room a thorough clean and change the pillowcases. After a long day from the hotel, We returned to the room and inspected everything. We noticed the same dirty pillowcases and all the areas we spoke to the agent about were not cleaned/touched. This wasn't very pleasant; we called the front desk to speak to the manager and was advised the manager was unavailable, so we went back to the front desk and saw the same agent. We raised our concern again, and she was rude and unprofessional and raised her voice. This property is very disappointing for the money we have to pay, for having to deal with rude employees, a filthy room, and no manager available to assist with the matter at hand. We will never recommend this hotel or stay here again.
Stayed 5 nights in Dec 2024