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Meliá Orlando Celebration

4.0 star property
Family-friendly hotel with full-service spa and bars/lounges
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Meliá Orlando Celebration

Outdoor pool, open 7:00 AM to 11:00 PM, pool cabanas (surcharge)
Front of property
Family Suite (Grand)
Breakfast, lunch, dinner served; American cuisine, pool views
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Pet-friendly
  • Hot tub
  • Spa
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
225 Celebration Pl, Celebration, FL, 34747
  • AdventHealth Celebration
    13 min walk
  • Old Town
    4 min drive
  • Celebration Golf Club
    5 min drive
  • Orlando, FL (MCO-Orlando Intl.)
    30 min drive

Room options

View all photos for One Bedroom Suite 2 Queen Beds

One Bedroom Suite 2 Queen Beds

One Bedroom Suite 2 Queen Beds

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 70 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Melia Room, Room

Melia Room, Room

Melia Room, Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Wellness Suite By Stay Well

Wellness Suite By Stay Well

Wellness Suite By Stay Well

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 70 sq m
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite (Grand)

Family Suite (Grand)

Family Suite (Grand)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 99 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Bunk Bed and 1 Queen Sofa Bed

View all photos for Suite, Accessible

Suite, Accessible

Suite, Accessible

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for One Bedroom Suite - 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Suite - 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom, Family Suite

Two Bedroom, Family Suite

Two Bedroom, Family Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 99 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Two Bedroom Suite

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 99 sq m
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

Similar properties

Pool
Delta Hotels by Marriott Orlando Celebration
Pool
Hot tub
Pet-friendly
Waterslide
4.0 out of 5, Very good, (1280)
The price is AU$165
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Delta Hotels by Marriott Orlando Celebration

About the area

Celebration

A family-friendly stay in Celebration awaits you at Meliá Orlando Celebration. You'll be 8.2 km (5.1 mi) from Walt Disney World® Resort and 8.3 km (5.2 mi) from Disney's Hollywood Studios®. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering at Wellness Center can include deep-tissue massages, aromatherapy and reflexology along with access to the sauna and hot tub. The restaurant, The Wilson, serves American cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, free kids' club, 24-hour gym and Hot tub. 495 square feet (46 square metres) of event facilities include 2 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning continental breakfast is served between 7 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, an off-lead area and pet-sitting services. There's also limited parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute drive of this 4-property class Celebration hotel include ESPN Wide World of Sports and Magic Kingdom® Park.

What's nearby

  • Old Town - 4 min drive
  • Disney's Hollywood Studios® - 11 min drive
  • ESPN Wide World of Sports - 11 min drive
  • Epcot® - 16 min drive
  • Disney's Animal Kingdom® Theme Park - 21 min drive

Getting around

  • Brightline Orlando Station - 23 min drive
  • Poinciana Station - 24 min drive
  • Orlando International Airport (MCO) - 30 min drive

Restaurants

  • ‪Golden Corral - ‬19 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬9 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Chipotle Mexican Grill - ‬11 min walk

About this property

Meliá Orlando Celebration

Family-friendly hotel with full-service spa and bars/lounges
Meliá Orlando Celebration offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 495 square feet (46 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a terrace are also featured at the family-friendly Meliá Orlando Celebration. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 4-star Celebration hotel.

  • 273 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2 bars or lounges
  • Conference rooms
  • 495 sq ft of conference space
  • 46 sq. m of conference space
  • Built in 2007
  • Kid's club (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Meliá Orlando Celebration offers 273 accommodations with a safe and complimentary bottles of water. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Wellness Center has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open selected days. Guests under 17 years old are not allowed in the spa.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7 AM to 11:00 AM for a fee: USD 21.50 to 21.50 for adults and USD 12 to 12 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Wilson

Family friendly

  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free theme park shuttle
  • Highchair
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 495 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (100 centimetre high)
  • Lift (110 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: USD 120 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls, an off-lead area, pet-sitting services and pet-grooming services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 36.32 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Nearby fitness centre access
  • Newspaper
  • Parking
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 21.5 to 21.5 for adults and USD 12 to 12 for children
  • Pet fee: USD 120 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melia Celebration
Melia Celebration Hotel
Melia Celebration Orlando
Melia Orlando Celebration
Melia Orlando Suite
Melia Orlando Suite Celebration
Melia Orlando Suite Hotel
Melia Orlando Suite Hotel Celebration
Melia Suite Hotel Orlando
Melia Suite Orlando
Hotel Mona Lisa Suite
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite
Melia Orlando Celebration
Meliá Orlando Celebration Hotel
Meliá Orlando Celebration Celebration
Melia Orlando Suite Hotel at Celebration
Meliá Orlando Celebration Hotel Celebration

Frequently asked questions

What is the cancellation policy at Meliá Orlando Celebration?

Meliá Orlando Celebration offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Meliá Orlando Celebration?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Meliá Orlando Celebration on 20 Nov 2024 start from AU$160.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Meliá Orlando Celebration?

Onsite parking is limited.

Are there any beaches close to Meliá Orlando Celebration?

The closest beach to Meliá Orlando Celebration is Beachcomber Beach (9.6 km).

Is there a spa on site at Meliá Orlando Celebration?

Yep, Wellness Center is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and Swedish massages.

Does Meliá Orlando Celebration have a pool?

Yep, and guests love it! Meliá Orlando Celebration has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 11:00 PM.

What luxury perks are available at Meliá Orlando Celebration?

Meliá Orlando Celebration features a full-service spa, an outdoor pool and 2 bars.

Is Meliá Orlando Celebration family-friendly?

You bet! With amenities such as a free children's club and children's meals, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Meliá Orlando Celebration is a hit with families.

Does Meliá Orlando Celebration serve breakfast?

Sure does, continental breakfast is on offer daily between 7 AM and 11:00 AM.

Is there a free airport shuttle available at Meliá Orlando Celebration?

No, Meliá Orlando Celebration does not offer an airport shuttle service.

Is there a bar or restaurant at Meliá Orlando Celebration?

Yep, they've got a poolside bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Meliá Orlando Celebration?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Meliá Orlando Celebration?

Dogs are welcome at Meliá Orlando Celebration, with dog exercise areas, pet-sitting services, grooming services and food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Is there a golf course on site at Meliá Orlando Celebration?

There is a golf course next to Meliá Orlando Celebration.

Meliá Orlando Celebration Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 887 out of 1576 reviews" "
Rating 8 - Good. 354 out of 1576 reviews" "
Rating 6 - Okay. 172 out of 1576 reviews" "
Rating 4 - Poor. 93 out of 1576 reviews" "
Rating 2 - Terrible. 70 out of 1576 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 2 nights in Aug 2024

10/10 Excellent

Susan, New Castle

Stayed 1 night in Aug 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great value!
Stayed 1 night in Aug 2024

10/10 Excellent

Harling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2024

10/10 Excellent

Toinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about the Melia its wonderful
Stayed 4 nights in Jul 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Amazing staff.
Stayed 2 nights in Jul 2024

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

PETER

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
DECLINING FAST.
I have been going to Lelia since day the opened it. Its name was Mona lisa. We have visitied it at least araound 150 /170 times. We use to gonto Orlando every other week for about 20 years. This last time. It was the worst condition i have seen the place. Laundry machines were removed /paper towels are not given any more. Carpets and BedHeads all stained. The front desk was not helpful either when changing accommodations...BUT the Worst of all ..ONE OF THE most Beautiful polls we have ever been is all full of black mold inside.
Stayed 1 night in Jul 2024

8/10 Good

Jason

Stayed 1 night in Jul 2024

10/10 Excellent

Kenis, Miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was enjoyable and service was on point. It’s centrally located to go the parks.
Stayed 1 night in Jul 2024

6/10 Okay

Jennifer

Business traveller
Good location
It’s a centrally located hotel, which is great for my business trips and I’ve stayed there several times. However, this is the third time in a row where there’s no water pressure and the shower does not get hot. Unfortunately, probably won’t stay here again.
Stayed 6 nights in Jul 2024

8/10 Good

Pedro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I didn’t like was that the refrigerator was leaking and the shower had water orange sediment, but other than that our stay was perfect. We loved our room.
Stayed 4 nights in Jul 2024

4/10 Poor

Doris, Houston

Travelled with family and small children
Disliked: Staff & service, amenities
No clear information regarding transportation to thene parks.... very misleading information given at time of booking, causing an issue at check in. Also, issues with room cleanliness and maintenance. Day 1, there was an initial problem with flushing the toilet. Day 3, housekeeping put the clean wash clothes on top of the toilet in such a way that one actually fell into the toilet! Had to call front desk for someone to come and remove it. Day 4, there was a dead cockroach in the bathroom!
Stayed 5 nights in Mar 2024

10/10 Excellent

Andre

Stayed 1 night in Jul 2024

10/10 Excellent

Fortunato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and close to Disney
Stayed 5 nights in Jun 2024

10/10 Excellent

Olga

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, siempre q viaje, optaria siempre por elegirlos, muy buen servicio.
Stayed 3 nights in Jul 2024

10/10 Excellent

diana

Stayed 1 night in Jul 2024

10/10 Excellent

Andres

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 1 night in Jul 2024

6/10 Okay

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Jose, Springfield

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not pleasant. The property looks old. The maintenance of their facilities are very limited. The lobby is not inviting, looks dirty and just next to the bar/restaurant/cafeteria, completely unacceptable. Underage adolescent’s drinking and bringing alcohol to the pool area. We notified this behavior but noting was done. Is very easy for people that are not staying in the hotel use the swimming pool area. The worse part is at night. Large groups of adolescents runnings on the hall ways punching doors and screaming. That happened to us around 1:00 AM. We call security and they arrive 30 minutes later. Nothing was done. I even told them to check the security cameras. That morning I talk to the hotel manager her name was Mrs. Ramírez and explains the situation. For my surprise the hotel call me severals hours later, apparently security never made a report and I have to explain all again by phone. I will never stay in that hotel from HELL again.
Stayed 6 nights in Jul 2024

10/10 Excellent

Margarita, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

amber

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2024