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Holiday Inn Ipswich, an IHG Hotel

4.0 star property
Hotel in Ipswich with health club and sauna
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn Ipswich, an IHG Hotel

Indoor pool
Exterior
Standard Room, 1 Double Bed, Accessible
Reception
Lobby lounge

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
London Road, Ipswich, England, IP2 0UA
  • Chantry Park
    1 min walk
  • Portman Road
    2 min drive
  • New Wolsey Theatre
    2 min drive
  • Bury St. Edmunds (BEQ-RAF Honington)
    48 min drive

Room options

View all photos for Premium Room

Desk, iron/ironing board, free WiFi, bed sheets

Premium Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Hairdryer
Private bathroom
Eco-friendly toiletries
Bathrobes
  • 14 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 10 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds (Walk-In Shower)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Hairdryer
Private bathroom
Eco-friendly toiletries
Bathrobes
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, free WiFi, bed sheets

Premium Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Sofa bed - double
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, Multiple Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
  • 10 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Premium Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, free WiFi, bed sheets

Premium Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Hairdryer
Private bathroom
Eco-friendly toiletries
Bathrobes
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Sofa bed - double
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

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About the area

Ipswich

At Holiday Inn Ipswich, an IHG Hotel you'll be steps from Chantry Park and 1.7 km (1 mi) from Sir John Mills Theatre. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, Junction Restaurant, is open for breakfast and dinner. Open Lobby is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, Hot tub and sauna as well as access to a playground. 353 square feet (33 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and a snack bar/deli. On weekday mornings buffet breakfast is served between 6:30 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 30-minute walk of this 4-property class Ipswich hotel include Portman Road and New Wolsey Theatre.

What's nearby

  • Chantry Park - 1 min walk
  • Portman Road - 2 min drive
  • Ipswich Regent Theatre - 4 min drive
  • Ipswich Waterfront - 5 min drive
  • Jimmy's Farm - 7 min drive

Getting around

  • Ipswich Station - 2 min drive
  • Norwich (NWI-Norwich Intl.) - 82 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Red Lion - ‬3 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪KFC - ‬3 min drive
  • ‪Mermaid - ‬12 min walk

About this property

Holiday Inn Ipswich, an IHG Hotel

Hotel in Ipswich with health club and sauna
As a guest of Holiday Inn Ipswich, an IHG Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 353 square feet (33 square metres) and includes conference space. The business-friendly Holiday Inn Ipswich, an IHG Hotel also features multilingual staff, a garden, and dry cleaning/laundry services. Self parking is free.

This 4-star Ipswich hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 2 levels
  • Conference rooms
  • 353 sq ft of conference space
  • 33 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Ipswich, an IHG Hotel offers 114 air-conditioned accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Filipino, Latvian, Lithuanian, Polish, Portuguese, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 to 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Open Lobby

Family friendly

  • Children's games
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 353 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.00 to 16.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Ipswich
Holiday Inn Ipswich
Ipswich Holiday Inn
Holiday Inn Ipswich Hotel
Holiday Inn Ipswich Suffolk
Holiday Inn Ipswich Hotel Ipswich
Holiday Ipswich
Holiday Inn Ipswich
Ipswich, An Ihg Hotel Ipswich
Holiday Inn Ipswich an IHG Hotel
Holiday Inn Ipswich, an IHG Hotel Hotel
Holiday Inn Ipswich, an IHG Hotel Ipswich
Holiday Inn Ipswich, an IHG Hotel Hotel Ipswich

Frequently asked questions

What is the cancellation policy at Holiday Inn Ipswich, an IHG Hotel?

Holiday Inn Ipswich, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Ipswich, an IHG Hotel?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Ipswich, an IHG Hotel on 1 Dec 2024 start from AU$119.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Ipswich, an IHG Hotel?

Yep, Holiday Inn Ipswich, an IHG Hotel has a free self car park.

Does Holiday Inn Ipswich, an IHG Hotel have a pool?

Holiday Inn Ipswich, an IHG Hotel has an indoor pool.

What luxury perks are available at Holiday Inn Ipswich, an IHG Hotel?

Holiday Inn Ipswich, an IHG Hotel features a health club, an indoor pool and 1 hot tub.

Does Holiday Inn Ipswich, an IHG Hotel serve breakfast?

Yep, travelers can't get enough of the buffet brekkie here! Available weekdays from 6:30 AM to 9:30 AM and on weekends between 7:30 AM and 10:30 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Holiday Inn Ipswich, an IHG Hotel?

No, Holiday Inn Ipswich, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Ipswich, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Holiday Inn Ipswich, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Holiday Inn Ipswich, an IHG Hotel?

Dogs are welcome at Holiday Inn Ipswich, an IHG Hotel, with food and water bowls on offer.

Holiday Inn Ipswich, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 393 out of 1000 reviews" "
Rating 8 - Good. 356 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Big room, had air con comfortable bed. Welcoming staff with gym and pool for guests to use. Lovely buffet breakfast too.
Stayed 1 night in Aug 2024

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Pleasant staff efficient good service all round room a bit dated could do with a spruce up
Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Very happy nice staff. Great room / breakfast & facilities. You need a car for this hotel. It's 10 minutes to everywhere so central.
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay. Good room and the food was nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, tidy and to have the facilities of swimming, steam room, sauna and jacuzzi within the price was awesome. The only negative that I can give is that the room was booked for 3 people and only 2 cups/glasses and condiments given. I am sure I could have gone to reception and ask for more if needed. We just shared. Great place to stay
Stayed 1 night in Aug 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much liked my allocated room as it had a bath in it which was a nice surprise I have a walk in shower at home.The swimming pool ,steam room, sauna, and jacuzzi, are all great and i used them all . I stayed at the holiday inn earlier in the month and really enjoyed the meal that i purchased. However this time i had to send vack a pizza i ordered as it was burtn underneat and i couldn't cut it or bite it . The manager was most helpful ,and he let me order something else , so i ordered the hand battered haddock and chips that i had so enjoyed on my previous visit . My room was so quiet and i had a good nights sleep there. Very comfortable bed , not fond of the pillows. I will bring my own that i am used to on my next stay, (new ones)then wash them when i get home. Over all a lovely hotel with lovely helpful staff, and great facilities . I usually stay on a Sunday ,and i wish a Sunday roast dinner was available . Dont like the starters that are on offer. Would love prawn cocktail ,or a liver pate with fresh crusty bread and salad ( not croutons). I look foward to my next visit. I enjoy the pool etc and the comfort of a lovely very clean room and a comfortable bed
Stayed 1 night in Aug 2024

10/10 Excellent

Justino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice base for a few day trips
Stayed 2 nights in Aug 2024

4/10 Poor

Kelly

Travelled with family
Disliked: Staff & service, room comfort
Bad!
Poor Service! Arrived at 8pm with my 14yr old son and 15yr old niece to our triple room with separate beds. 27 degrees outside and on arrival in the room the air conditioning was broken and a fan was circulating the hot air round the room so the hotel clearly knew it was broken. Unbearable heat and unable to stay in it. Spoke to reception and was offered a twin with a z bed which was not fit for a toddlers let alone a teenager, that the hotel had charged as adults for breakfast. After much haggling and refusing to pay towards a 2nd room, ended up putting my 14 son in his own room a way away down the corridor and doing shuttle runs with toiletries.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Alex

Stayed 1 night in Jul 2024

8/10 Good

Kenneth

Stayed 2 nights in Aug 2024

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jake

Stayed 1 night in Aug 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
The orher guests would not mind their own business... they would play stupid stalking games whixh is upsetting to my girlfriend eva.
Stayed 1 night in Aug 2024

6/10 Okay

Rosemary

Travelled with family
Liked: Staff & service
Tired property, felt surfaces could be wiped down a bit better, door needs painting as chipped, bathroom was clean but small. After breakfast i was locked out of my room, had to go back down to reception to get it sorted, other people were having the same issue, it seems we were automatically checked out after a certain time. Breakfast was good- variety. Okay for a 1 night stay, the property just needs some TLC.
Stayed 1 night in Jul 2024

2/10 Terrible

Heather

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t book here. Tiny rooms and beds
Dont book here! This was the worst hotel in our 3 week journey. The room was tiny. It was sold as sleeps 3 but was a very narrow double bed and a “couch” bed that was not a fold out couch bed it. It was literally a couch with ottoman that was hard as a rock. The bathroom was the size of an airplane bathroom, had to stand over the toilet to open the door. The hot tub was not hot and shutdown at 8pm. Pool didn’t even allow you to jump in. I️ get not diving but jumping? How r kids supposed to have fun? We had the largest room they offer and it was so tiny we could barely open 3 suitcases and walk through.
Stayed 3 nights in Jul 2024

8/10 Good

Narendra

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and relaxing
Stayed 1 night in Jul 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with everything apart from noise all night kept me awake, ironic really because i stayed there to get a good nights sleep because i have a noisy neighbour. I think the noise may have been air conditioning in the building, although i never put mine on in my room.Oh also i was upstairs and as i have a bad back and had to walk upstairs to my room and downstairs from my room it was difficult for me. I weren't aware of an upstairs when i booked the room . I enjoyed using the swimming pool. So just uncomfortable pillows and the noise. Otherwise 10/10 for everything else. My food was absolutely superb. I shall stay again.
Stayed 1 night in Jul 2024

6/10 Okay

Alastair

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great effort from the staff working with a very tired property.
Stayed 1 night in Jul 2024

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely brilliant only stayed 1 night but everyone i needed
Stayed 1 night in Jul 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ants in room, moved 3 times, air con doesn't work
Our premium room had a load of ants in it and you could feel them crawling over your feet and up your legs so we requested a room change. The staff were very helpful and said they would set us up with another room as we were staying two nights. We therefore packed all our stuff up and put it in the car and went out for the day. When we came back, we were given the key to our new room. Sadly they didn't have any premium rooms left so they said they had or is in a family room. When we got in there was only a double bed and no sofa bed for our daughter. I went to reception and they said they would sort it out. They got out this fold up bed which would have been ok for a toddler but not a 12 year old and she refused to sleep on it. I went back to reception and apparently they had given us the key to the wrong room! We went into the new room and the was a sofa bed made up but no fridge which comes with the premium rooms. I asked if we could have a fridge but they didn't have any spare. In all three of the rooms we went in, the air conditioning did not work in any of them and it was quite warm in the rooms. The staff did try their best to help us out but it's a shame this happened. The swimming pool and spa facilities are great as is the breakfast. It's the second time we've stayed here and we booked a premium room but sadly didn't get a premium experience. We've been told they would give us a partial refund so just waiting to see what that will be.
Stayed 2 nights in Jul 2024