2/10 Terrible
Leesa
30 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This place had a 7.5 out of 10 rating on Expedia. I just wanted a clean bed for a night. The exterior was in bad shape. The outdoor hall and stair carpet was ripped and dirty (tripping liability). The room had pretty bedspreads...until I saw the cigarette burns on it. I booked a NON-SMOKING room??? There were holes in the walls and mold on the upholstered chair, on the curtain, wall and ceiling. This is a HUGE health violation. I have asthma and had an attack due my allergy to mold.
At least no bed bugs. I called Expedia. After going through two customer service agents, was told by Expedia we would receive a refund. Expedia CS instructed me to go to the front desk and check out. Well, the desk clerk would not allow this since I checked in at 2:00, (which IS check-in time) and wanted to check out at 4:00, therefore the room was used. I did not enter the room until 4:00 which is when I discovered the room's deplorable conditions. The clerk was a pleasant woman who laughed when I asked her if I'd booked into a by-the-hour no-tell motel. Unless you want this type of lodging DO NOT BOOK here. Yes, I am counting on that promised refund.
Leesa
Stayed 1 night in Nov 2024