4/10 Poor
Priyan
24 Aug 2024
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stay was way below par for a 5 start hotel. The attention to details is beyond them. I had to call housekeeping - straight after the room was cleaned - there was no toilet roll , bathrobe was missing, drinking glasses missing and breakfast menus missing ( I have pictures of this - happy to provide). The finer small details - such that the minibar in room is refreshed daily - mine was not touched for 2 days until I asked for it. The chocolates they leave on your bed at night are just thrown there as a last resort. The housekeeping - I assume was a manager- when I called up to ask about the above found it amusing- and did not apologise- one of the cleans did apologise. I am not here to do their job for them - even after the about they did not do a thorougher check of the room while I went down to the spa as when I came up to the room glasses were missing. Some nights you will get a note to tell you the temperature the next day which is useful to plan the following day - the following evening you will not get such a note - and the following evening you will - very sporadic. There is no consistency in attention to detail of a 5 star hotel. I will not be staying again; would only recommend it as a 4 star hotel; many more nice 5 star hotels in Paris than the nolinski hotel. The above cannot be said for the first night where everything was perfect - the following days were all bad as stated above. In the other hand the spa facilities are really good, however no gym.
Priyan
Stayed 4 nights in Aug 2024