Hyatt Regency Bangkok Suvarnabhumi Airport

4.5 star property
Luxury hotel with 4 restaurants and full-service spa

Photo gallery for Hyatt Regency Bangkok Suvarnabhumi Airport

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Billiards
Outdoor banquet area
Lobby
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

The current price is AU$221
includes taxes & fees
23 Apr - 24 Apr

Explore the area

Map
999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue, Bang Phli, Samut Prakan, 10540
  • The Paseo Mall
    ‪9 min drive‬
  • King Mongkut's Institute of Technology Ladkrabang
    ‪14 min drive‬
  • Mega Bangna
    ‪18 min drive‬
  • Bangkok (BKK-Suvarnabhumi Intl.)
    ‪13 min walk‬

Room options

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Single Beds

Room, 1 King Bed (Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds (Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Single Beds

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Single Beds

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Single Beds

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Single Beds

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About the area

Bang Phli

A luxury stay in Bang Phli awaits you at Hyatt Regency Bangkok Suvarnabhumi Airport. You'll be 19.5 km (12.1 mi) from Samitivej Srinakarin Hospital and 20.4 km (12.7 mi) from Siam Park City. Highlights at this family-friendly hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Golden Village, serves Chinese cuisine and is open for lunch and dinner. Touchdown is the hotel's own sports bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and sauna. 8762 square feet (814 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 4:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Sights within a 20-minute drive of this 4.5-property class Nong Prue hotel include Rajamangala National Stadium and Mega Bangna.

What's nearby

  • The Paseo Mall - 9 min drive - 6.7 km
  • King Mongkut's Institute of Technology Ladkrabang - 14 min drive - 12.4 km
  • Rajamangala National Stadium - 18 min drive - 22.2 km
  • Mega Bangna - 18 min drive - 22.0 km
  • Seacon Square - 20 min drive - 23.1 km

Getting around

  • Suvarnabhumi Airport Station - 3 min walk
  • Si Kritha Station - 15 min drive
  • Suvarnabhumi International Airport (BKK) - 5 min drive

Restaurants

  • ‪S&P - ‬13 min walk
  • ‪Starbucks (สตาร์บัคส์) - ‬13 min walk
  • ‪Meeting Point - ‬13 min walk
  • ‪Chinatown - ‬13 min walk
  • ‪My Brew - ‬17 min walk

About this property

Hyatt Regency Bangkok Suvarnabhumi Airport

Luxury hotel with 4 restaurants and full-service spa
Hyatt Regency Bangkok Suvarnabhumi Airport offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 8762 square feet (814 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Hyatt Regency Bangkok Suvarnabhumi Airport. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Bang Phli hotel.

  • 610 guestrooms or units
  • 5 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 8762 sq ft of conference space
  • 814 sq. m of conference space
  • Built in 2006
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Regency Bangkok Suvarnabhumi Airport offers 610 accommodations with minibars and a safe. Satellite televisions are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Bang Phli hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Thai

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free area shuttle
  • Area shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 4:00 AM to 10:30 AM for a fee: THB 850 for adults and THB 425 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Golden Village
  • Kinsen
  • Sala Thai
  • The Square
  • Touchdown

Things to do

  • 24-hour gym
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: midnight; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before midnight
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property is adjacent to the airport, and is connected to the terminal via underground walkway (B1). Guests can also reach the property via 24-hour airport shuttle service from Gate 4, Arrival Level. Airport shuttle service is available on a first-come, first-served basis.
Children 15 and under receive daily breakfast and 1 rollaway bed for no charge.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1532.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 850 for adults and from THB 425 for children
  • Rollaway bed fee: THB 1532.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Hotel Suvarnabhumi Airport
Novotel Suvarnabhumi Airport
Suvarnabhumi Airport Novotel
Novotel Suvarnabhumi Airport Hotel Bang Phli
Novotel Bangkok Suvarnabhumi Airport Hotel Bang Phli
Novotel Bangkok Suvarnabhumi Airport Bang Phli
Hotel Novotel Bangkok Suvarnabhumi Airport Bang Phli
Bang Phli Novotel Bangkok Suvarnabhumi Airport Hotel
Novotel Bangkok Suvarnabhumi Airport Hotel
Hotel Novotel Bangkok Suvarnabhumi Airport
Novotel Suvarnabhumi Airport
Novotel Bangkok Suvarnabhumi

Frequently asked questions

What is the cancellation policy at Hyatt Regency Bangkok Suvarnabhumi Airport?

Hyatt Regency Bangkok Suvarnabhumi Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Bangkok Suvarnabhumi Airport?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Bangkok Suvarnabhumi Airport on 23 Apr 2025 start from AU$220.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, Hyatt Regency Bangkok Suvarnabhumi Airport has a free self car park.

Is there a spa on site at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, there is an onsite spa at Hyatt Regency Bangkok Suvarnabhumi Airport. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Hyatt Regency Bangkok Suvarnabhumi Airport have a pool?

Yep, and guests love it! Hyatt Regency Bangkok Suvarnabhumi Airport has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Hyatt Regency Bangkok Suvarnabhumi Airport features a full-service spa, an outdoor pool and 4 restaurants.

What makes Hyatt Regency Bangkok Suvarnabhumi Airport a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Hyatt Regency Bangkok Suvarnabhumi Airport.

Is Hyatt Regency Bangkok Suvarnabhumi Airport family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Bangkok Suvarnabhumi Airport is a hit with families.

Does Hyatt Regency Bangkok Suvarnabhumi Airport serve breakfast?

Yeah, travelers adore the buffet brekkie here! Served daily from 4:00 AM to 10:30 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Bangkok Suvarnabhumi Airport?

Check-in begins at midnight. Check-out time is midnight.

Are pets allowed at Hyatt Regency Bangkok Suvarnabhumi Airport?

No, pets are not allowed.

Hyatt Regency Bangkok Suvarnabhumi Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 110 out of 229 reviews
Rating 8 - Good. 63 out of 229 reviews
Rating 6 - Okay. 25 out of 229 reviews
Rating 4 - Poor. 20 out of 229 reviews
Rating 2 - Terrible. 11 out of 229 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mahbubur

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 2 nights in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sopt convenient
Stayed 1 night in Apr 2025

10/10 Excellent

Chi-Sun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was reasonable, and the location is very convenient—close to the airport. They also offer a free shuttle service to and from the airport, which is a great bonus. The room was clean and comfortable, too!
Stayed 1 night in Apr 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

EDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel so close to the airport. Few minor issue that needed maintenance. Overal great
Stayed 1 night in Apr 2025

4/10 Poor

sruth

Business traveller
Disliked: Property conditions & facilities
The hotel name is looking great but the room is too old. Smell. Will not go again
Stayed 1 night in Mar 2025

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice lobby

Good hotel, but can't say more, since just were there for 5 or 6 hours.
Stayed 1 night in Apr 2025

8/10 Good

Antonius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I really loved staying there. The foyer is grand very nice to place to eat, drink, relax and have conversation. The pool view room was great. Super comfy bed, large room, large bathroom with separate bath and shower. My only observation was that the furniture was looking dated and has outlived it prime. The stained seats in the lobby coffee area were disappointing and take away from the overall experience. Same for the desk in the room which look like they have been painted numerous times in an attempt to cover scratches which was unsuccessful. If not for these issues the rating would be excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

Rino

Stayed 1 night in Apr 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort

Night before early flight

I stayed in this hotel as I was flying early the next morning. The hotel is slightly dated and like many reviews have mentioned there is a musty smell in the corridors. The staff are friendly and helpful. Hotel is very conveniently located right by the terminals and there is a shuttle to take you to the departure check in area. The restaurant onsite is good. Some say reasonable. I think borderline. The room was comfortable and had everything you need for a short stay. Would use again.
Stayed 1 night in Apr 2025

8/10 Good

Anna, Tempe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Dated.
Stayed 2 nights in Apr 2025

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Only due to location

Rooms desperately need a fresh up. Torn wallpapers, worn carpets and not a power outlet next to bed were some of my findings. Check-in took more than 20 minutes due to congestion in reception. However the bed is ok and location excellent if you need to stay overnight in BKK.
Stayed 1 night in Apr 2025

8/10 Good

Karen

Check in and check out took a long time. Personnel were very professional and kind.
Stayed 1 night in Apr 2025

4/10 Poor

anne

Disliked: Property conditions & facilities
Disappointed in my room this time. Bathroom sink had major crack in it and the floor and room smelled of stale food.
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Super convenient to the airport. Staff are so friendly and helpful. Great lobby, good rooms. The main downside: check in takes forever. With just 3 parties in the queue it's a 10 min wait.
Stayed 1 night in Apr 2025

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for staying the night before flying out of Bangkok - very convenient and a decent hotel. We paid for lounge access, which was worth the extra money. And the staff were great.
Stayed 1 night in Apr 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, room comfort

Very nice and convenient

The hotel lobby area is first class with an array of restaurants and cafes. The condition of the second floor hallways was not so good. I assume Hyatt is working on a remodel. Overall I will recommend the hotel to friends.
Stayed 1 night in Apr 2025

10/10 Excellent

Rawin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

LeRoy l

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jacqueline

Liked: Staff & service, room comfort

Impressive hotel lobby

Although the hotel lobby looks impressive the rooms are shabby run down the carpets were covered in stains the furniture was dark and scratched. It was convenient for the airport especially as I was there solo. I am over 65 and was out on the top floor. Considering the recent earthquake tremors and the likelihood of maybe more tremors they didn’t take into account my age and agility if the hotel were to be evacuated!
Stayed 1 night in Apr 2025

4/10 Poor

Sean

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The curtains can only close halfway (by design) and light from airport sign at night is bright for light sensitive sleeper like me. 2 of the bathroom light has no switch to turn them off. The place has a smell that I can’t describe (probably poorly ventilated). Otherwise its very clean and very well located to airport and only a few minute underground walk to the airport terminal.
Stayed 1 night in Apr 2025

10/10 Excellent

Marie, Bastrop

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful friendly and very nice rooms
Stayed 1 night in Feb 2025