Phu Quoc Holiday Packages

The only few good things about the resort was we booked the room with the private infinity pool & had a beautiful outlook & breakfast was pretty good. The room was okay however the toilet leaked everywhere every time it was flushed & it smelt. The shower leaked, the rain shower head didn’t work at all & the hand held shower device was broken & sat at its lowest point in a crooked position. The Resturant manager had very poor English & even worse service. His colleagues made up for his bad service & were the ones that apologised for service, he just ignored us. If you don’t go to dinner before 6pm you will have long waits (if) many people dinning. The food is average & excuses used from restaurant manager like “it’s to late, not available now” when we went to order on different occasions a smoothie, a pizza or an ice cream sundae, all things that are very easy to make & you don’t run out of?! Cleaning staff were friendly but the bathroom floor was dirty every day, I’d clean up leaking water from toilet & floor was black. The did bring fresh towels daily & beach towels too with was good. Check in & check out service was very average compare to several other places we stayed.

The property was super spacious and looks beautiful. Its decor was elegant and truly stunning. It has pretty much everything you need. The private pool was a bonus. We love it very much. All staffs were very friendly and helpful. It was truly an amazing experience for us staying here. We would highly recommend to everyone.

We stayed in a three bedroom villa with it's own private pool, you couldn't have asked for better. If I had to complain about anything it was that the shuttle to town did not go often enough and you had to book at least a day in advance and that was hard to know whether you felt like going into town the next day. The resort itself is the most beautiful resort I have ever stayed in the facilities are beyond belief, we ill be back again and I can't wait, next time I would like to stay in a beachfront villa as it is closer to the beach, the villas are a little further away than I thought but still easily accessible. All in all a wonderful resort with staff and facilities you could not fault.