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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with 24-hour business centre and 24-hour front desk

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Exterior
Family Room, 1 Double Bed, Non Smoking | Bathroom
Standard Room, 2 Single Beds, Accessible, Non Smoking
Food and drink

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping
The current price is AU$107
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪14 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Celtic Manor Resort Golf Club
    ‪14 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪55 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Cable/satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Sofa bed
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Cable/satellite channels
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

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About the area

Pontypool

Best Western Pontypool Metro Hotel places you in the heart of Pontypool, within a 15-minute walk of Pontypool Park and 1.8 km (1.1 mi) from Shell Grotto. Highlights at this hotel include free self-parking, a bar/lounge and a 24-hour business centre. .The diner, Lounge Area, is open for breakfast, brunch, lunch and dinner. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7 AM and 9 AM. There's also the convenience of RV/bus/truck parking. .Within a 30-minute drive of this 3-property class Pontymoile hotel, attractions include Brecon Beacons National Park and Wye Valley.

What's nearby

  • Pontypool Park - 14 min walk - 1.2 km
  • Llanfrechfa Grange Hospital - 6 min drive - 6.3 km
  • Celtic Manor Resort Golf Club - 14 min drive - 17.5 km
  • International Convention Centre Wales - 15 min drive - 17.5 km
  • Big Pit National Coal Museum - 15 min drive - 13.6 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel in Pontypool with 24-hour business centre and 24-hour front desk
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

  • 53 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is parking available at Best Western Pontypool Metro Hotel?

Yep, Best Western Pontypool Metro Hotel has a free self car park. Onsite parking is limited.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of 17 Apr 2025, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on 20 Apr 2025 start from AU$106.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Pontypool Metro Hotel serve breakfast?

Yeah, continental brekkie is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Best Western Pontypool Metro Hotel?

No, Best Western Pontypool Metro Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Pontypool Metro Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Best Western Pontypool Metro Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Pontypool Metro Hotel?

No, only service animals are allowed.

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1000 reviews
Rating 8 - Good. 361 out of 1000 reviews
Rating 6 - Okay. 64 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Andrew, Coventry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient local MacDonalds, Subway, Kentucky, and a very good restaurant across the roundabout. Handy as the hotel food is limited in the evening. breakfast is very good and free.
Stayed 3 nights in Jan 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was everything that I needed it to be, but the receptionist was very unhelpful and lazy.
Stayed 1 night in Jan 2025

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked a one night stay for New Years Eve as we were going out with friend's. The room was clean, and had everything we needed and at a great price for NYE. Staff were friendly too. I'd definitely return
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas family visit

Great welcome. Friendly and very helpful staff. Nothing was too much trouble for them. Would highly recommend.
Stayed 2 nights in Dec 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the budget it was comparable with much more expensive hotels and very well appointed for the price
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Stayed 3 nights in Nov 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Cazzie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marvin

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supplier visit

Visiting a supplier
Stayed 1 night in Dec 2024

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bronwen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2024

10/10 Excellent

Bronwen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Night stay

Excellent night stay. Warm. Comfortable clean Room. Check in was quick and reception staff were friendly and welcoming..
Stayed 1 night in Nov 2024

8/10 Good

Nik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stop over.

Fit the purpose of a stop over whilst visiting family. Good size room with sofa bed. Decent breakfast but could have done with a vegetarian cooked options.
Stayed 1 night in Nov 2024

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stopped one night as had to get home before storm etc. but good while we were there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel

We stayed here for 1 night as we had a gig in Crumlin. Room and breakfast were good. One small issue was to charge my car would have been a flat fee of £30 so I didn’t use and went to a rapid charge site on my way home. I would definitely stay here again if I was in the area
Stayed 1 night in Nov 2024