6/10 Okay
angela
Travelled with family
3 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was exceptionally clean, and our room were very comfortable.The Christmas decorations added a lovely touch to the atmosphere. However, we did experience a few issues during our stay.
Our main concern was with the front desk staff member on the late afternoon/evening shift, who was notably unfriendly. We had booked suites and specifically requested connecting rooms, but upon arrival, we were placed in side-by-side rooms instead. When we asked about the connecting rooms, we were told they were “not working.” After thinking more on it,we inquired about other non-suite options that connected, and we were eventually moved to those, which were perfect for our needs. However, the desk agent repeatedly insisted that our original request wasn’t what we had asked for. We felt we should have been given the choice upfront: either stay in the suites or move to connecting rooms. We would have understood if both requests couldn’t be accommodated, but we felt brushed off rather than given the explanation.
Additionally, the TV in one of the rooms wasn’t working initially. When the same staff member came to fix it, he remarked that this was why the room wasn’t offered in the first place. However, he quickly resolved the issue by adjusting the connections behind the TV. He left abruptly, leaving the furniture pulled out, which we had to move back.
Despite these challenges, the hotel itself was very clean and comfortable. However, we wouldn’t stay again because of him.
angela
Stayed 1 night in Dec 2024