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Sunscape Puerto Vallarta Resort & Spa All Inclusive

3.5 star property
Family fun on the beach, with free water park, near La Isla

Photo gallery for Sunscape Puerto Vallarta Resort & Spa All Inclusive

Sun Club Romantic Suite Bay View With Terrace
Outdoor pool, pool umbrellas, pool loungers
Exterior
Sun Club Deluxe Romantic Suite Ocean Front
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Spa
  • Bar
  • Housekeeping
  • Pool
The current price is AU$489
includes taxes & fees
14 Mar - 15 Mar

Explore the area

Map
Puerto Vallarta
  • La Isla
    ‪1 min walk‬
  • Hotel Zone Beach
    ‪13 min walk‬
  • Puerto Mágico
    ‪14 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Resort View Double

View from room

Deluxe Resort View Double

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
Daily housekeeping
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Kids

Deluxe Family Kids

Deluxe Family Kids

Highlights

Garden
Deck/patio
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • 36 sq m
  • Sleeps 4

View all photos for Sun Club Deluxe Romantic Suite Ocean Front

Sun Club Deluxe Romantic Suite Ocean Front

Sun Club Deluxe Romantic Suite Ocean Front

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Flat-screen TV
Bathrobes
Private bathroom
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2

View all photos for Deluxe Resort View King

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Resort View King

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
Daily housekeeping
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Partial Ocean View King

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • 33.1 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Sun Club Romantic Suite Bay View With Terrace

Sun Club Romantic Suite Bay View With Terrace

Sun Club Romantic Suite Bay View With Terrace

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Partial Ocean View Double

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • 33.1 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Sun Club Romantic Suite Bay View

Sun Club Romantic Suite Bay View

Sun Club Romantic Suite Bay View

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 63 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Bay View Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Junior Suite Bay View Double

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
  • 63 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Sun Club Junior Suite Bay View

In-room safe, iron/ironing board, free WiFi, bed sheets

Sun Club Junior Suite Bay View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 63 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deal of the Day

In-room safe, iron/ironing board, free WiFi, bed sheets

Deal of the Day

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

Similar properties

Aerial view

Melia Puerto Vallarta - All inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1011)
The price is AU$708
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Melia Puerto Vallarta - All inclusive

About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Sunscape Puerto Vallarta Resort & Spa All Inclusive. Within steps you'll find La Isla and you'll be within a 20-minute stroll of Cruise Ship Terminal. Highlights at this beachfront property include 4 restaurants, 4 bars/lounges and a free water park. .A pampering day can include deep-tissue massages and Swedish massages. The buffet restaurant, World Café, is open for breakfast, lunch and dinner. Rendevous Bar is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Additionally, you'll find free Wi-Fi in public areas, a gym and a free children's club. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3.5-property class Hotel Zone property include Malecon and Nayar Vidanta Golf.

What's nearby

  • La Isla - 1 min walk
  • Hotel Zone Beach - 13 min walk
  • Cruise Ship Terminal - 17 min walk
  • Malecon - 4 min drive
  • Playa de los Muertos - 16 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 12 min drive

Restaurants

  • ‪Campomar Puerto Vallarta - ‬1 min walk
  • ‪Food Park PV - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪La Dolce Ristorante - ‬1 min walk

About this property

Sunscape Puerto Vallarta Resort & Spa All Inclusive

Family fun on the beach, with free water park, near La Isla
Sunscape Puerto Vallarta Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sunscape Puerto Vallarta Resort & Spa All Inclusive offers its guests a complimentary water park, outdoor tennis courts, and a waterslide. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

An outdoor pool, a children's pool, and a fitness centre are also featured at the family-friendly Sunscape Puerto Vallarta Resort & Spa All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 340 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Sunscape Puerto Vallarta Resort & Spa All Inclusive offers 340 accommodations with a safe and free newspapers. Flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Puerto Vallarta property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Da Mario
  • Rendevous Bar
  • Sea Side Grill
  • Tiki Taco
  • World Café

Things to do

  • 2 outdoor tennis courts
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Books
  • Children's pool
  • Foosball table
  • Free children's club
  • Free water park
  • Games
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Playground
  • Scuba diving
  • Shopping
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (89 centimetre high)
  • Handrails in stairways (89 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta
Sunscape Puerto Vallarta Resort
Sunscape Puerto Vallarta Incl
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa All Inclusive
Sunscape Resort All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape All Inclusive

Frequently asked questions

What is the cancellation policy at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Sunscape Puerto Vallarta Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Sunscape Puerto Vallarta Resort & Spa All Inclusive on 14 Mar 2025 start from AU$488.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Yep, Sunscape Puerto Vallarta Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Yep, Sunscape Puerto Vallarta Resort & Spa All Inclusive is a short 13-minute walk from Hotel Zone Beach. Fun beach activities include volleyball, scuba diving and kayaking.

Is there a spa on site at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

There's no onsite spa, but this property does offer services like Swedish massages.

Does Sunscape Puerto Vallarta Resort & Spa All Inclusive have a pool?

Yep, and guests recommend it! Sunscape Puerto Vallarta Resort & Spa All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sunscape Puerto Vallarta Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Sunscape Puerto Vallarta Resort & Spa All Inclusive features an outdoor pool, 4 restaurants and 4 bars.

Is Sunscape Puerto Vallarta Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sunscape Puerto Vallarta Resort & Spa All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

No, Sunscape Puerto Vallarta Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

No, only service animals are allowed.

Sunscape Puerto Vallarta Resort & Spa All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 278 out of 1005 reviews
Rating 8 - Good. 267 out of 1005 reviews
Rating 6 - Okay. 200 out of 1005 reviews
Rating 4 - Poor. 130 out of 1005 reviews
Rating 2 - Terrible. 130 out of 1005 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

2/10 Terrible

Ada

Stayed 7 nights in Oct 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness
Stayed 4 nights in Oct 2024

2/10 Terrible

Bernadette

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We got into our room and the AC was not working. The AC was dripping water into the hallway, they had a towel on the floor. They offered us a room the next day which was across the construction site. They said it was the only room they can offer but “don’t worry they stop working at 2 on the weekends “ we stayed Thurs to Fri. The alcohol was being poured from recycled plastic jugs. The restaurants did not allow men to enter in tank tops, were on the beach ! The pool was closed early the first day due to a child pooped in the pool. Unfortunately this was not a good first impression. I will not be staying there again.
Stayed 4 nights in Oct 2024

4/10 Poor

jo ann

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very run down and in need of major renovations. The food was fair at best.
Stayed 3 nights in Oct 2024

4/10 Poor

Vivian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Too many weddings with loud techno music all night, every night. Jack hammers during the day. Not enough bar tenders. Sodas all flat. Food was the same and too much pork on the menu. Toilet leaking at base and they “fixed” it with thick caulk. Electric plug in bathroom falling out of wall, not functioning; they did not repair after we asked them to. Bad location near where river flows into beach, so red flags up all 4 days and could not swim in beach. Special restaurants not open every night. No air conditioning in specialty restaurants and they have dress code which made it for a hot miserable dinner. Could not take food poolside. Concierge kept bothering us about excursions. Horrible experience overall!
Stayed 4 nights in Oct 2024

4/10 Poor

Jacqueline

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly but not very helpful. I complained twice that my hair dryer didn’t work but nothing came of it. The sink in my daughter’s bathroom was clogged, the ceiling looked like it was about to fall in and the food was not good at all. In spite of it all we still had a fun vacation but wouldn’t go back to the Seascspe.
Stayed 5 nights in Oct 2024

6/10 Okay

Jesus

Liked: Staff & service, amenities
I liked that it's near the beach.
Stayed 2 nights in Sep 2024

6/10 Okay

Gricelda

Stayed 3 nights in Aug 2024

4/10 Poor

Lukas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Extremely hard to get drinking water
Stayed 7 nights in Jul 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Florante Andres

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is oudated. Leaks on the ceiling. Elevator is dirty. Washroom is cramped. Bedding is not well dried. Room odor is terrible. Not recommended.
Stayed 6 nights in Aug 2024

10/10 Excellent

SHASHVAT

Liked: Cleanliness, staff & service, property conditions & facilities
Great time over there. Very nice staff with great food.
Stayed 4 nights in Aug 2024

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

Alejandra R

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Sunscape in 2019 and liked the resort and specially the food and decided to return this summer 2024 with my family, 12 people total, 4 different rooms. I noticed that the property hasn't been maintained, it looks ran down. I upgraded to a suit with beach view and it looked very old, furniture, couch, everything looked old. The bed sheet has a blood stain and twice we had to call to get it replaced. House keeping was always late and we had to call, one day they didn't even leave towels. The food was bad, nothing like what it used to be. The dining was also limited. Lines were very long and when they would finally sit us, there were not enough waiters to serve our drinks, and we couldn't do it ourselves because the buffet didn't give us the option to serve our own drinks. The pool lounge chairs were always taken. One employee specifically watched over 6 chairs because the guests gave him money. It didn't seem fair at all. The beach didn't have enough seating and we were not allowed to use the towels at the beach. The bar didn't have chairs or stools to sit on. Bar line was also long all the time. There was less seating available from what it used to be. Lack of communication between employees. No AC or fans in lobby area. Lot's of bees at the buffet restaurant, which made it difficult to eat. The only restaurant I enjoyed what the Italian one, great service. However, I would NOT return or recommend Sunscape.
Stayed 5 nights in Aug 2024

4/10 Poor

RAUL, Austin

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that I was charged a early (11am) check in fee and was not given a room until regular check in time (3pm). Hotel staff advised me that i only paid to eat and drink early and i did not pay for the room. When I finally got my room, I noticed it wasn’t the room I had booked. I brought this up to the staff and they advised they were doing this for me as a favor. When I walked into my room I noticed it was hot and the AC was not working. In addition, the room was next to the party pool, which is what i was trying to avoid. The staff then changed me to a different room, and advised they would rather me stay in this room instead of refunding me my money. The room was still hot and humid and the AC in this room was unacceptable. The food at this resort was poor and its not worth the high price I paid for this resort. I would recommend you avoid this resort unless you want a mediocre hotel. This is by far the worst resort I have ever stayed in while vacationing in Mexico.
Stayed 5 nights in Jul 2024

2/10 Terrible

Alejandro Barajas

Stayed 4 nights in Jul 2024

6/10 Okay

Alma

Stayed 4 nights in Jul 2024

6/10 Okay

Carlos Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Auden

Travelled with family
Disliked: Property conditions & facilities, room comfort
Terrible. A/C not working and nothing was done to make it better or offer better service to accommodate us.
Stayed 2 nights in Jul 2024

8/10 Good

Nidia

Liked: Cleanliness
Stayed 4 nights in Jul 2024

6/10 Okay

Francisco

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
If it wasnt for the staff, i would not recommend this hotel. Special thanks to Ivan, Victor, Gus, and Alex for the great service to me and my family. To the bell hop crew Angel, Christian, amd Ismael thank you for a great start and finish to our vacation.
Stayed 6 nights in Jul 2024

4/10 Poor

michael

Liked: Cleanliness, staff & service, property conditions & facilities
the bed was good. The place was clean. staff was very courteous I only ate at the buffet and the food was horrible. One would expect much much better from an all inclusive package since the food is one major reason you go for an all inclusive package and dont intend to go anywhere else to eat. I did not eat at the other restaurants so i cannot say about those. But due to the issue with the buffet, I will never stay at Sunscape again.
Stayed 5 nights in Jul 2024

4/10 Poor

Kimberly, Gilroy

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The property is decent, but you can tell is outdated. There were water leaks inside the restaurant, Tiki Taco, which is not something I expect at any hotel. The pool and water park hours are terrible! The water park is only open for 5 hours in the afternoon. It seemed like many locals come to this place. They would come to the pool before it opens and save seats and not come back until later in the day. Such a shame because others can't use those chairs. The pool was dirty, and it doesn't seem to have a regular cleaning cycle but only when they do it manually in the mornings. The beach was gross! I get that the ocean brings out debris and algae, but I've stayed at other resorts where they clean it every day so the area looks clean. I didn't even want to take pictures on the beach because it looked so dirty. The AC in the room worked, but something is off. Not sure if it is because is old, not getting serviced properly, or just how hard it works with the weather, but there is this off smell when you walk in. All the clothes we put in the closet smelled like it! We had extra clothes for the "just in case" when traveling with children and they all absorbed that musty smell from the room. Two of the 3 elevators were broken! It was hard to check out because of our luggage with only one working elevator. Food was ok, not great. Kids club is small but staff there was great.
Stayed 4 nights in Jul 2024

6/10 Okay

Bertha

Travelled with family and small children
Liked: Staff & service
All the staff is very nice and helpful. The room had an unpleasant smell and there were flies and mosquitoes in the room. The pool water was not clear it was cloudy.
Stayed 5 nights in Jul 2024