2/10 Terrible
Jose Carlos
3 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The Absolute Worst Experience at Grand Sirenis Punta Cana – A Total Disaster
As someone who has been visiting Punta Cana every year for the past 20 years, I can confidently say this was the most disgraceful and infuriating experience I’ve ever endured. Grand Sirenis Punta Cana is a complete embarrassment to this beautiful destination and should not even be allowed to operate. From the moment we arrived until the moment we left, it was a nightmare in every possible way.
Horrible Service and Rude Staff
The staff here are not just incompetent—they are outright rude and unprofessional.
• At the buffet, I arrived three minutes before closing. While my wife got a table, I quickly told the manager, Jorge, that I needed to use the restroom. His response? “If you go to the bathroom, you are not going to eat.” When I called him out for his rudeness and said I’d report him, he mocked me, smiled, and said, “Take a picture.” I reported him to another manager, but of course, nothing was done. He was still there the next day.
• I caught one of their servers refilling empty water bottles with TAP WATER, sealing them, and placing them back on the tray to serve to guests. This is not just dishonest—it’s a health hazard!
Pathetic Dining and Bar Service
• Waiting 20 minutes at the bar for a simple drink was standard here. When I finally got a bartender’s attention and asked for a beer, I was told, “We don’t have beer anymore.” How does a resort run out of beer?
Terrible place
Jose Carlos
Stayed 6 nights in Dec 2024