2/10 Terrible
Mireya
Travelled with family and small children
23 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Be cautious about the glowing reviews. We just returned from a family trip and definitely won’t be going back. The service was quite disappointing, and the staff seemed unfriendly and unmotivated. The pool closes at 6 PM, and the drink service there is incredibly slow. It’s a bit faster if you go to the swim up bar or the bar behind the swim up. Make sure you ask for more than one drink at a time or ask them to fill your tumbler. The rooms are in need of updates and a thorough cleaning. We had to change our room because it was unclean, with brown water coming from the jacuzzi and a malfunctioning refrigerator. When we reported it to the lady at the front desk, she rudely said this can be fixed by the maintenance team and did not want to switch us to a new room. The specialty restaurants didn’t impress us either; you’ll find better meals at the buffets, but be prepared for a lack of warmth from the staff. Additionally, you’re not allowed to take food from the restaurants to enjoy by the pool or beach. It’s hard to tell if the staff is overworked or just weary of tourists, because their poor customer service certainly reflects something is going on. The Coco club is fun and it’s the only place where the bartenders were friendly and outgoing. The sports bar is also a good hang but be prepared for the rude unfriendly bartenders. Lastly, remember to request bellhop assistance an hour in advance, as checkout is chaotic, and you’ll end up waiting a long time for your luggage.
Mireya
Stayed 6 nights in Aug 2024