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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
Luxury resort on the beach, with 13 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
20 bars/lounges, 3 swim-up bars, 4 poolside bars, beach bar
Lobby
Exterior
Bowling

Reviews

7.8 out of 10

Good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • All-inclusive
  • Hot tub
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Punta Blanca Golf Course
    8 min drive
  • Cana Bay Golf Club
    11 min drive
  • Arena Gorda Beach
    13 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    25 min drive

Room options

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • 72.55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 75.71 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate bathtub and shower, designer toiletries, hair dryer

Islander Junior Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 159.32 sq m
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 159.32 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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Exterior
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The price is AU$950
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includes taxes & fees
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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort. You'll be 4.9 km (3.1 mi) from Cana Bay Golf Club and 4.8 km (3 mi) from Punta Blanca Golf Course. Highlights at this all-inclusive resort include 10 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing day at Rock Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The theme restaurant, Ciao, serves Italian cuisine and is open for breakfast, lunch and dinner. With 4 poolside bars and 20 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Additionally, you'll find a free water park, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Bávaro resort, attractions include Cocotal Golf and Country Club and Iberostar Golf Course.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Punta Blanca Golf Course - 8 min drive - 4.8 km
  • Cana Bay Golf Club - 11 min drive - 5.0 km
  • Arena Gorda Beach - 13 min drive - 5.7 km
  • Iberostar Golf Course - 13 min drive - 7.8 km
  • Macao Beach - 40 min drive - 9.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪La Güira - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Mangu - ‬13 min drive
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury resort on the beach, with 13 outdoor swimming pools
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Summer fun is a breeze at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort, where you can play a round of golf at the golf course, cool off in one of the 13 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

This 5-star Punta Cana resort is smoke free.

  • 1775 guestrooms or units
  • 4 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • Conference rooms
  • 65000 sq ft of conference space
  • 6039 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers 1775 air-conditioned accommodations, which are accessible via exterior corridors, and features outdoor private hot tubs and minibars. Rooms open to furnished balconies. This individually decorated accommodation includes sofa beds. Televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (65,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Is parking available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has a free self car park.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on 24 Nov 2024 start from AU$602.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

The closest beach to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is Bavaro Beach (13.2 km).

Is there a spa on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a pool?

Yep, and guests love it! Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has 13 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort features a private beach, 4 poolside bars and 13 outdoor pools. All guestrooms come with Hot tubs and 24-hour room service.

What makes Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort a romantic place to stay?

1 hot tub and a private beach, as well as Hot tubs and private balconies in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort.

Is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort serve breakfast?

Sure does, free buffet breakfast is on offer daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Relax with a coldie at the 4 poolside bars or 20 lounge bars, and grab a meal at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort's 10 restaurants.

What time are check-in & check-out at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has an 18-hole golf course.

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 760 out of 1579 reviews" "
Rating 8 - Good. 299 out of 1579 reviews" "
Rating 6 - Okay. 239 out of 1579 reviews" "
Rating 4 - Poor. 111 out of 1579 reviews" "
Rating 2 - Terrible. 170 out of 1579 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashkhen, Porter Ranch

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved cleanliness, the stuff was very helpful, and everyone knew english and were very helpful,food is good too, variety of food, transportation was great, specially our butler was so informative and supportive. Giving this hotel 5 star. If i ever decide to come back to punta cana will only stay at Hard rock, we had a horrible experience in Lopesan
Stayed 4 nights in Jul 2024

8/10 Good

jimmy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for kids ,good restaurants and variety. I spent more than 3 hours to check in ….
Stayed 2 nights in Aug 2024

4/10 Poor

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I've gone to a lot of resorts in the Dominican Republic, but this one had the poorest assortment of cuisine. During our ten days there, we visited the ORO nightclub twice, where the daily music selection was the same. Another analogy for Moonlight Nightclub is a CD. Although the beach and pools are lovely, the noise level in the rooms is uncomfortably high. Massive property, but unquestionably not worth the cost.I've gone to a lot of resorts in the Dominican Republic, but this one had the poorest assortment of cuisine. During our ten days there, we visited the ORO nightclub twice, where the daily music selection was the same. for Moonlight Nightclub is a Terrible DJs is like a CD. Although the beach and pools are lovely, the rooms aren't very comfy.
Stayed 10 nights in Aug 2024

6/10 Okay

Jennifer Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Manuel

!
Stayed 2 nights in Jul 2024

10/10 Excellent

ERICK

Stayed 2 nights in Aug 2024

6/10 Okay

Dariel

Travelled with family
Liked: Staff & service, room comfort
It needs to get better
Family trip to enjoy the waterpark and most waterslides are not working/terrible condition. Food was ok but not much variety. Hotel is really big and lacking transportation for the big crowd over there.
Stayed 2 nights in Aug 2024

6/10 Okay

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is nice and the all inclusive is a plus but the big turn off is the constant badgering from staff following you around trying to sell you travel packages. Even at the beach, you cannot catch a break. All sorts of gypsies trying to sell you photos and tours and they don't know how to take no for an answer. Even as we checked out, we were approached as a last effort to try and sell us travel packages and they follow you around annoying you.
Stayed 4 nights in Aug 2024

10/10 Excellent

vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Aug 2024

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Kim

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, cleanliness and overall amenities were fantastic! We loved our stay!
Stayed 12 nights in Aug 2024

10/10 Excellent

Tomas Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
La comida estaba muy rica, pero las piscinas necesitan reparacion y el parque de agua igual
Stayed 5 nights in Aug 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was just perfect
Stayed 2 nights in Aug 2024

10/10 Excellent

Kleber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Elizabeth

Rooms were overly hot, and even after adjusting the temperature, the room did not get cold. The food was okay. There's nothing to rave about. Clean facilities. Don't fall for those that want you to join the hard rock club. This is quite similar to timeshare. They tell you it will only take half an hour to meet at breakfast, and then they will take you to numerous people to convince you to sign up. If you have around 3 hours to spare and want to get an inexpensive land activity voucher, go for it. But what they tell you on the first day is all wonderful outside activities, but when you get there, such as Sona islands,will not be accessible for booking. So think about if your 3 hours of vacation time is worth it.
Stayed 4 nights in Aug 2024

2/10 Terrible

Heriberto E

Disliked: Cleanliness, staff & service, property conditions & facilities
Room cleaners stole 3 gold rings with diamond
Stayed 2 nights in Jul 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
B/a
Stayed 5 nights in Aug 2024

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Worse hotel in both food and service in Punta Cana. This is a mammoth concrete and steel complex that looks more like an Army Barracks or a federal prison that a luxury hotel, the lobby is the only area that resembles a Vegas hotel. The food is downright disgusting the service is mediocre at best and there is nothing positive that I can say about this place. Finally forget about peace and relaxation this place is full of screaming children everywhere.
Stayed 1 night in Aug 2024

2/10 Terrible

Dorna, Richmond Hill

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When you enter the hotel, you think wow, what an amazing hotel But dont get fooled The food was horrible. Basically the only restaurant you can eat at is the international restaurant. The rest have terrible food. No entertainment. There is no AC in the hotel during the day. Unbelievable. Eating in heat in restaurant beside the pool. Pools were super dirty. The water would turn dull in the afternoon. Super dirty. Specially kids pool. The service you get from staff is 0. They all expect tip No one knows anything. Good luck if you ask a question. Terrible experience
Stayed 4 nights in Aug 2024

10/10 Excellent

Yimell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Aug 2024

2/10 Terrible

wadesh

Travelled with family
Disliked: Cleanliness, staff & service
Did not get what was promised and no appointment for the restaurant were available also I had to pay more when I got there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas actividades para hacer, linda playa.
Stayed 5 nights in Aug 2024

10/10 Excellent

Wilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio, las amenidades y opciones de comida excepcionales.
Stayed 3 nights in Aug 2024

2/10 Terrible

Joseph

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very run down and dated. STAY AWAY if you’re looking for true 5 star luxury. Only good thing about this place is the casino and kids water park. Everything else is absolute trash, down to the customer service. We paid for an upgraded room and the room did not have functioning AC. Room was 80 degrees F. Most the hotel didn’t change our room until the next day at 5 pm after a 4 hour check in process the first day. Absolutely ridiculous. On top of that to get a measly voucher for “compensation” they had us go back and forth to the lobby 3 times and each time we wasted an hour to 2 hours in the lobby. absolutely unacceptable. Stay FAR AWAY if you want a quality hotel
Stayed 4 nights in Aug 2024