4/10 Poor
BRIAN
Travelled with family
4 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start with a once truely loved resort of mine. Lets start with check in not enough agents to check us in,lobby was unorganized and the legendary timeshare people were all over you trying to sell you timeshare weeks.
Luggage was taken right away for the bell hop to start and make money on you. It was 445 pm check in was 3pm our room was ready why not just let us keep the luggage! This resort is all inclusive but get ready for the the hidden fees. Now let me note i had come to this resort 10 years ago and it was one of my favorite resorts.
Once in room my room was very worn out tiles cracked basebord mouldings missing. Hole in the ceiling with water damage coming down the wall. My daughter's room had no glass shower door and the toilet room door which was glass also gone. Front door to the room would stay locked unless you pulled it. Called front desk they did nothing but send a candy basket.
Dinner the first night we were meet with 1 hour 45 minute waits. They boost 14 or so restaurant s BUT 2 you have to nake reservation for 2 others are not inckuded and you have to pay to eat. The rest are first come first serve for the regular peasant BUT if you're a legendary member you can get whatever you want. Lunch at the pools where the peasants are allowed always ran out of hamburgers. They did have have hot dogs available most of the time. BUT the legendary member only pools 2 of them had higher quality and quantity of food. Also let me mention the 5 pools near the