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Live Aqua Punta Cana - All Inclusive - Adults Only

5.0 star property
Adults-only beachfront property with 5 outdoor pools

Photo gallery for Live Aqua Punta Cana - All Inclusive - Adults Only

Building design
Private beach, beach cabanas, sun-loungers, beach umbrellas
Private beach, beach cabanas, sun-loungers, beach umbrellas
Aqua Junior Suite Swim-up Garden View | View from room
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

The current price is AU$835
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪4 min drive‬
  • Macao Beach
    ‪12 min drive‬
  • Cana Bay Golf Club
    ‪18 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Suite Deluxe Garden View, 1 King

55-inch flat-screen TV with cable channels, ping pong

Junior Suite Deluxe Garden View, 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
Down duvet
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Deluxe Pool View, 1 king

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite Deluxe Pool View, 1 king

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
Down duvet
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Deluxe Garden View, 2 double

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite Deluxe Garden View, 2 double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
Down duvet
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Deluxe Pool View, 2 double

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite Deluxe Pool View, 2 double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
Down duvet
  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Pool View, 2 Double

Terrace/patio

Junior Suite Pool View, 2 Double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
Down duvet
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Pool View 1 King

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite Pool View 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
Down duvet
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View, 2 Double

55-inch flat-screen TV with cable channels, ping pong

Junior Suite Garden View, 2 Double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
Down duvet
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Garden View, 1 King

55-inch flat-screen TV with cable channels, ping pong

Junior Suite Garden View, 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
Down duvet
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tierra Suite Ocean Front

Tierra Suite Ocean Front | Beach/ocean view

Tierra Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Dining table
Flat-screen TV
  • 80 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Fuego Suite Partial Ocean View

Down duvets, pillow-top beds, minibar, in-room safe

Fuego Suite Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Aqua Junior Suite Swim-up Pool View

Down duvets, pillow-top beds, minibar, in-room safe

Aqua Junior Suite Swim-up Pool View

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Aqua Junior Suite Swim-up Garden View

Down duvets, pillow-top beds, minibar, in-room safe

Aqua Junior Suite Swim-up Garden View

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Pillow-top bed
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Viento Suite Ocean Front

Viento Suite Ocean Front

Viento Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
  • 67 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fuego Suite Ocean View

Terrace/patio

Fuego Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Ceiling fan
  • 62 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Junior Suite Swim Up

Down duvets, pillow-top beds, minibar, in-room safe

Honeymoon Junior Suite Swim Up

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Down duvet
Separate bedroom
Ceiling fan
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Live Aqua Punta Cana - All Inclusive - Adults Only. You'll be 9.1 km (5.6 mi) from Macao Beach and 34.7 km (21.6 mi) from Bavaro Beach. Highlights at this all-inclusive property include 8 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, Liberi, serves international cuisine and is open for breakfast. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site nightclub and gym. Other amenities include free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of free valet parking. .With a stay at this 5-property class Uvero Alto property, you'll be 48.3 km (30 mi) from Juanillo Beach.

What's nearby

  • Sirenis Aquagames Water Park - 4 min drive - 2.0 km
  • Macao Beach - 12 min drive - 9.1 km
  • Cana Bay Golf Club - 18 min drive - 15.2 km
  • Arena Gorda Beach - 24 min drive - 18.8 km
  • Bavaro Beach - 45 min drive - 34.8 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 35 min drive

Restaurants

  • ‪Carnival - ‬3 min walk
  • ‪Spoon - ‬9 min walk
  • ‪Wink - ‬9 min walk
  • ‪Scores Sports Bar - ‬2 min walk
  • ‪Tamarindo - ‬9 min walk

About this property

Live Aqua Punta Cana - All Inclusive - Adults Only

Adults-only beachfront property with 5 outdoor pools
Live Aqua Punta Cana - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Live Aqua Punta Cana - All Inclusive - Adults Only, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 7 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre, a garden and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 347 guestrooms or units
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • 14212 sq ft of conference space
  • 1320 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Live Aqua Punta Cana - All Inclusive - Adults Only offers 347 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature down duvets. A pillow menu is available. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • ATL
  • Chez Rose
  • Liberi
  • Miraflores
  • Sospiro

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Karaoke
  • Nightclub
  • Pilates classes
  • Table tennis
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference centre (14,212 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DOP 8100 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 8100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Infiniti Punta Cana Hotel
Hotel Infiniti Punta Cana Punta Cana
Punta Cana Infiniti Punta Cana Hotel
Hotel Infiniti Punta Cana
Infiniti Punta Cana Punta Cana
Infiniti Hotel
Infiniti
Infiniti Punta Cana
Live Aqua Beach Resort Punta Cana
Live Aqua Punta Cana All Inclusive Adults Only
Live Aqua Beach Resort Punta Cana All Inclusive Adults Only
Live Aqua Punta Cana - All Inclusive - Adults Only Punta Cana

Frequently asked questions

What is the cancellation policy at Live Aqua Punta Cana - All Inclusive - Adults Only?

Live Aqua Punta Cana - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Live Aqua Punta Cana - All Inclusive - Adults Only?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Live Aqua Punta Cana - All Inclusive - Adults Only on 6 Apr 2025 start from AU$835.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Live Aqua Punta Cana - All Inclusive - Adults Only?

Yep, Live Aqua Punta Cana - All Inclusive - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Live Aqua Punta Cana - All Inclusive - Adults Only?

The closest beach to Live Aqua Punta Cana - All Inclusive - Adults Only is Bavaro Beach (26 km).

Is there a spa on site at Live Aqua Punta Cana - All Inclusive - Adults Only?

Yep, there is an onsite spa at Live Aqua Punta Cana - All Inclusive - Adults Only. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Live Aqua Punta Cana - All Inclusive - Adults Only have a pool?

Yep, and guests love it! Live Aqua Punta Cana - All Inclusive - Adults Only has 5 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Live Aqua Punta Cana - All Inclusive - Adults Only?

Live Aqua Punta Cana - All Inclusive - Adults Only features a private beach, 2 beach bars and 5 outdoor pools. All guestrooms come with pillowtop beds and 24-hour room service.

What makes Live Aqua Punta Cana - All Inclusive - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Live Aqua Punta Cana - All Inclusive - Adults Only.

Is Live Aqua Punta Cana - All Inclusive - Adults Only family-friendly?

No, Live Aqua Punta Cana - All Inclusive - Adults Only is an adults-only property.

Does Live Aqua Punta Cana - All Inclusive - Adults Only serve breakfast?

You bet, our guests give top marks to the free buffet breakfast here! Offered daily between 7:00 AM and 11:30 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Live Aqua Punta Cana - All Inclusive - Adults Only?

No, Live Aqua Punta Cana - All Inclusive - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Live Aqua Punta Cana - All Inclusive - Adults Only?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Live Aqua Punta Cana - All Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Live Aqua Punta Cana - All Inclusive - Adults Only?

Dogs are welcome at Live Aqua Punta Cana - All Inclusive - Adults Only, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Live Aqua Punta Cana - All Inclusive - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1397 out of 1992 reviews
Rating 8 - Good. 319 out of 1992 reviews
Rating 6 - Okay. 160 out of 1992 reviews
Rating 4 - Poor. 54 out of 1992 reviews
Rating 2 - Terrible. 62 out of 1992 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vida

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property, the friendly staff, and the variety of dining options. However, I found the door to our unit a bit difficult to handle, and the hallways were surprisingly dark during the day. Additionally, with ongoing construction around the resort, there were some mosquitoes, so I recommend bringing insect repellent if you plan to stay here.
Stayed 4 nights in Dec 2024

6/10 Okay

YOUNGMIN

Travelled with partner
Still under construction. Towels are AWOL by 10am. Things get stolen. Mosquitoes everywhere, got bit day & night throughout the stay. The staffs wouldn't give any warnings about this, only when we were complaining when we were leaving. Not so friendly staffs throughout the facility but always loitering around for a quick few bucks.
Stayed 3 nights in Dec 2024

2/10 Terrible

Tisha

Disliked: Staff & service, amenities, property conditions & facilities
This is not a luxury resort, there’s nothing luxurious about the place. We stayed in room 4216, December 16th-20th 2024. Transport provided through the hotel had us on edge as the driver transported us to the hotel on the 16th, driving on the shoulder, passing cars, honking at cars and driving at excessive speeds around corners and turns. They moved us 3 times because the rooms were either full of awful mildew smells, dirty curtains and stained furniture of broken ceiling fan that was ready to detach from the ceiling. We ordered room service, which was cold and by the 3rd time placing the same order we pleaded that the food come hot. It still didn’t, if you insist on ordering room service the only thing that came hot was the pizza. The room had a dumb waiter and we were told To put our used dishes there. The dishes stayed in there for over a day. The property opened in 2021 but looks so much older. We concluded they are not doing the required maintenance. The onsite restaurants range from ok to abysmal, especially the breakfast Buffett restaurant. The grounds are ok but again you can see where they are not performing the necessary upkeep. If you’re looking for a basic resort or someone is getting married here so you have to stay here, otherwise spend your money elsewhere. The excessive flies by the cafe will have you running away. Live Aqua, your guests deserve better.

8/10 Good

Preston

Stayed 5 nights in Dec 2024

2/10 Terrible

Michelle

Disliked: Staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Stayed 4 nights in Dec 2024

10/10 Excellent

Ervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attention to details from the staff was amazing, I can honestly say 5 stars. The property does need a little TLC on some of the outdoor areas however it’s an extremely gorgeous property with great food and entertainment.
Stayed 3 nights in Dec 2024

4/10 Poor

Kashyap

Stayed 4 nights in Dec 2024

6/10 Okay

Yuliia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our experience at the resort was a mix of highs and lows, leaving us with bittersweet memories. Arrival & Check-In: The initial greeting was excellent, with a separate lounge and drinks to unwind after a chaotic airport and taxi journey—a great start. Room: We chose a private pool room with credits for massages and alcohol, which was a nice perk. However, the room had a damp, musty smell upon entry. Thankfully, housekeeping was outstanding and kept the room fresh daily. Mosquitoes: Mosquitoes were a major problem. The on-site shop didn’t have repellent, and while the butlers procured some, the prices were outrageous, adding unnecessary frustration. Dining: Dining was disappointing overall, except for the buffet and Mediterranean restaurant. Other venues lacked fresh, flavorful options and professional preparation. The Japanese restaurant was a low point, with rude service and subpar sushi. Service: Service was inconsistent. Room service was chaotic, with multiple calls about credits and menu availability, culminating in champagne and a manager arriving separately for receipt signatures. Buffet servers seemed overwhelmed, juggling tables, leading to long waits or incorrect orders. Beach: The beach was beautiful, but poorly maintained, with litter scattered around. Staff could have been more proactive in keeping it clean. Activities: The activities were uninspired, and staff didn’t engage guests in scheduled events.
Stayed 7 nights in Dec 2024

10/10 Excellent

Destiny

Stayed 3 nights in Dec 2024

10/10 Excellent

Sylvia Migdalia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort staff was excellent and the actual resort was clean quiet.
Stayed 7 nights in Dec 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing adults only all inclusive, best I have ever been too. Perfect size, not overly built. Maybe 2-300 guests, plenty of walkways, never overcrowded but also not under crowded. Perfect blend. Great spa, facials and manicure were ok, but massage and overall services outstanding. Lino at the tour desk is amazing. Everyone, the Dominican people in general, amazing!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great VIP staff. Thank you Pedro!
Stayed 3 nights in Dec 2024

10/10 Excellent

JIMMY LEE, Kingsland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip was wonderful from the time we walked in the door, the personal check-in was very nice. The staff was attentive from beginning to end. Everyone was friendly and helpful. Julio in the buffet made the start of everyday amazing! Our butler's Ismael and Nathanael, they were excellent and came through with everything we requested in a timely manner, they deserve a raise...Thank you to everyone! We will definitely stay here again!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Valentin Cornel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 9 nights in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Azenith

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Porche, Berwyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to come back
Stayed 5 nights in Dec 2024

4/10 Poor

Derek

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have been on quite a few all inclusive vacations and this one was unfortunately on the near bottom of my list. The property grounds were gorgeous, and Red with the event staff was awesome, but unfortunately those were the only good things about this vacation. The food got 3/6 people sick. The first room we stayed in had a water leak fro maybe ceiling in which we were rushed out and put into the same type of room. No offers of upgrades or offers to make up for the inconvenience. Most importantly, I had AirPods stolen which are clearly trackable. They were tracked from my room, to Higuey, a town where a shuttle picks up many of the employees per the staff in the main lobby. I submitted a complaint with the reception desk and manager where they only offered me a “free 2 night stay”. I live in the US, so clearly I wasn’t paying for a flight out again just to benefit from a 2 night stay after items were stolen from my room without a solution. They said they couldn’t “accuse” their staff of stealing so they would refund me 1 night stay. This equates to not even 1/4 of what the AirPods cost me. The office staff, Catherine, stated she would email me their investigation updates, but I have not received one email yet from her. Only good thing about this complex is Red. I would not recommend this resort to anyone as items were STOLEN, and a valid solution was never given to me.
Stayed 7 nights in Dec 2024

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
THIS HOTEL IS AMAZING THE BEACH THE PROPERTY THE STAFF AND THE SERVICE WOW. IMPECCABLE :) I RECOMMEND THE VIP EXPERIENCE
Stayed 1 night in Dec 2024

2/10 Terrible

Chidiebere

Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge, north bergen

Stayed 3 nights in Nov 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is BEAUTIFUL. Very chic and trendy. The atmosphere is more of a relaxing type of vacation with a little bit of partying. I recommend if you want something a little quieter. The entertainment was great at night for the time we went since it rained most nights but the staff made the best of it. The food was great at all the restaurants. Rooms were very clean and every single staff member was very friendly and welcoming. I wish there were more activities at the resort itself but overall I would go back just for the relaxation and food at this resort. Great for couples! Lots of romantic things to organize and make your trip special. Spa services, private dinner on the beach, and dinner in the wine cellar at the French restaurant. Lots of food options throughout the day and 24/7 room services came in handy for the late night.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jianliang

Stayed 1 night in Dec 2024

10/10 Excellent

Kari

Stayed 6 nights in Dec 2024