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Ocean El Faro Resort - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
10 restaurants, breakfast, lunch, dinner served; international cuisine
Privilege Royal Master Suite | Bathroom
Privilege Junior Suite Vista Piscina Roof Top
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min drive‬
  • Macao Beach
    ‪18 min drive‬
  • Cana Bay Golf Club
    ‪20 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪45 min drive‬

Room options

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina | Living room

Junior Suite Vista Piscina

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Junior Suite Swim Up

Junior Suite Swim Up

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Sofa bed - double
  • 53 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 111 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom

Privilege Royal Master Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Premium bedding, free minibar, in-room safe, desk

Junior Suite Roof Top

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite vista Jardín

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Pool View

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free minibar items
LCD TV
  • 137 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Standard With Pool View

  • Sleeps 2
  • 1 Single Sofa Bed and 1 Queen Bed

Suite Luxury With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Premium With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Ocean El Faro Resort - All Inclusive. You'll be 8.4 km (5.2 mi) from Macao Beach and 18 km (11.2 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, El Mercado, serves international cuisine and is open for breakfast, lunch and dinner. With 13 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free water park and nightclub. 6028 square feet (560 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a lazy river. Free buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this 5-property class Uvero Alto property include Cana Bay Golf Club and Iberostar Golf Course.

What's nearby

  • Sirenis Aquagames Water Park - 13 min drive - 5.9 km
  • Macao Beach - 18 min drive - 8.5 km
  • Cana Bay Golf Club - 20 min drive - 16.7 km
  • Iberostar Golf Course - 21 min drive - 19.1 km
  • Arena Gorda Beach - 24 min drive - 18.0 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬11 min walk
  • ‪El Mercado - ‬8 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 911 guestrooms or units
  • 3 levels
  • 18 buildings
  • 10 dining venues
  • 3 swim-up bars
  • 13 bars or lounges
  • 6028 sq ft of conference space
  • 560 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Ocean El Faro Resort - All Inclusive offers 911 air-conditioned accommodations with Hot tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. 49-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 10 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Ocean El Faro Resort - All Inclusive?

Yep, Ocean El Faro Resort - All Inclusive has a free self car park.

Are there any beaches close to Ocean El Faro Resort - All Inclusive?

The closest beach to Ocean El Faro Resort - All Inclusive is Bavaro Beach (23.7 km).

Is there a spa on site at Ocean El Faro Resort - All Inclusive?

Yep, there is an onsite spa at Ocean El Faro Resort - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Ocean El Faro Resort - All Inclusive have a pool?

Yep, and guests recommend it! Ocean El Faro Resort - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Ocean El Faro Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and hydromassage showerheads.

What makes Ocean El Faro Resort - All Inclusive a romantic place to stay?

A private beach and couples dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Ocean El Faro Resort - All Inclusive.

Is Ocean El Faro Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Ocean El Faro Resort - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Ocean El Faro Resort - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Ocean El Faro Resort - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Ocean El Faro Resort - All Inclusive?

No, Ocean El Faro Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean El Faro Resort - All Inclusive?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ocean El Faro Resort - All Inclusive?

No, only service animals are allowed.

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1155 out of 2407 reviews
Rating 8 - Good. 572 out of 2407 reviews
Rating 6 - Okay. 306 out of 2407 reviews
Rating 4 - Poor. 190 out of 2407 reviews
Rating 2 - Terrible. 184 out of 2407 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alexander

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Suhas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the place. Didn’t liked the separation of regular member vs privileged members inside the hotel. Plus need more Indian style food. Not many chicken options but lot of Ham and beef options in food. Plus there should be separate section for smokers as this is family friendly place. Rest was awesome.
Stayed 6 nights in Dec 2024

4/10 Poor

Fariborz

Disliked: Cleanliness, property conditions & facilities
The design and architecture of hotel is good especially the lobby , the room quality is poor , food is poor and most of facilities are not at service conditions .
Stayed 5 nights in Dec 2024

6/10 Okay

Srinivasan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is great. Service is inconsistent. Staff need to be trained better. Vegetarians don’t have good choice and for the available choices, the staff are not trained to keep the options, vessels and utensils separate. There is no guarantee that there will be vegetarian food every time.
Stayed 7 nights in Dec 2024

10/10 Excellent

Mariano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just disappointed that there was no Casino or ot was not open
Stayed 5 nights in Dec 2024

10/10 Excellent

Cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and great facility/events during the stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Carla

Stayed 5 nights in Dec 2024

4/10 Poor

Mohamad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old and dirty. Buffett area was filthy and not a lot of restaurant options. Ocean is extremely rocky, be careful going in almost everyone cuts their foot on the rocks.
Stayed 6 nights in Dec 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propery was clean and felt very safe. The staff, especially our butler Jose were very helpful and attended to all our needs. The swim-up suite was great with good features and space.
Stayed 5 nights in Dec 2024

8/10 Good

Sukhwinder

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and clean shopping was expensive
Stayed 3 nights in Dec 2024

10/10 Excellent

Sanjay N

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well maintained and every night there was a show.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jorge Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Vandana

Stayed 6 nights in Dec 2024

8/10 Good

Jarek

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good as expected.
Stayed 5 nights in Nov 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

ARJUN, BAYONNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is 5 years old but looks older. It's secluded area
Stayed 5 nights in Dec 2024

10/10 Excellent

Mangesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 6 nights in Dec 2024

2/10 Terrible

Paul S

Stayed 5 nights in Dec 2024

10/10 Excellent

Sangeetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Julie

Stayed 5 nights in Dec 2024

8/10 Good

Behrouz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly established property. Lots of good stuff and options. Various restaurants and one of the best coffee shop I have ever visited
Stayed 4 nights in Dec 2024

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The housekeeping service did not replenish towels during my stay. They would take hand and face towel but did not replenish daily. Also, cleaning should be complete earlier in the day.
Stayed 7 nights in Dec 2024

8/10 Good

Michael Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had so much fun at this resort! The staff, especially Marielys, Miguel and Stephany were amazing. They were extremely entertaining and engaging. The bartender, Ricardo (aka tío Ricky as we call him) was so funny and fun to be around. We were so sad to leave and would definitely return.
Stayed 6 nights in Dec 2024

8/10 Good

Tasha Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice narrow property! Had all the amenities we wanted. First family trip and kids had a lot of fun on lazy River (bring your own tubes and bring a mini electric air pump). My 6 and 12 yr old went to daisy club and really enjoyed it. 6 yr old asked to go the next morning. Entertainment staff were good about keeping everyone engaged. The pool chair game is real! We had 6 people and saved 4 chairs knowing we all wouldn’t be sitting in them all day and another day we just put our stuff on one chair as we knew we all would be in the pool all day. It’s infuriating when guests save all these chairs and don’t use them. Be prepared to set your alarm for 7:45 to put your towels out. Unlike other posts I read I felt the beach wasn’t as rocky as others posted. We couldn’t swim but we jumped the waves almost everyday -our family loved it. I would compare to the beach of puerto Vallarta-not the pristine color nor nice sand of cancun. It was part of my families first time out of the country -this was perfect 1st experience for them. Easy airport, transportation sticking to the directions in the email. The resort was on the smaller side-we didn’t have issues getting into all the restaurants in the 5 nights we were there via the app. Went in at 7:55am to see Availability. Twice we weren’t able to get in until 8 and 830 but that was ok we just ate a late afternoon burger/fries and actually it made getting to the evening shows easier for the littles. We felt very safe.
Stayed 5 nights in Dec 2024

10/10 Excellent

Clifford

Stayed 4 nights in Sep 2024