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Ocean El Faro Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
Lobby sitting area
Privilege Royal Master Suite | Bathroom
10 restaurants, breakfast, lunch, dinner served; international cuisine
Privilege Junior Suite Vista Piscina Roof Top

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Breakfast included
  • Pool
  • Laundry
  • All-inclusive
The price is AU$928
includes taxes & fees
9 Feb - 10 Feb

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min drive‬
  • Macao Beach
    ‪18 min drive‬
  • Cana Bay Golf Club
    ‪20 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪45 min drive‬

Room options

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina | Living room

Junior Suite Vista Piscina

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Junior Suite Swim Up

Junior Suite Swim Up

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Sofa bed
  • 53 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 111 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom

Privilege Royal Master Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Premium bedding, free minibar, in-room safe, desk

Junior Suite Roof Top

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite vista Jardín

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Pool View

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free minibar items
LCD TV
  • 137 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Standard With Pool View

  • Sleeps 2
  • 1 Single Sofa Bed and 1 Queen Bed

View all photos for Suite Luxury With Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Luxury With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Premium With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Ocean El Faro Resort - All Inclusive. You'll be 29.2 km (18.1 mi) from Bavaro Beach. Highlights at this all-inclusive property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, El Mercado, serves international cuisine and is open for breakfast, lunch and dinner. With 13 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free water park and nightclub. 6028 square feet (560 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a lazy river. Free buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this 4.5-property class Uvero Alto property include Macao Beach and Cocotal Golf and Country Club.

What's nearby

  • Sirenis Aquagames Water Park - 13 min drive
  • Macao Beach - 18 min drive
  • Cana Bay Golf Club - 20 min drive
  • Iberostar Golf Course - 21 min drive
  • Arena Gorda Beach - 24 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬11 min walk
  • ‪El Mercado - ‬8 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 911 guestrooms or units
  • 3 levels
  • 18 buildings
  • 10 dining venues
  • 3 swim-up bars
  • 13 bars or lounges
  • 6028 sq ft of conference space
  • 560 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Ocean El Faro Resort - All Inclusive offers 911 air-conditioned accommodations with Hot tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. 49-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 10 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean El Faro Resort - All Inclusive?

As of 26 Jan 2025, prices found for a 1-night stay for 2 adults at Ocean El Faro Resort - All Inclusive on 9 Feb 2025 start from AU$928.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean El Faro Resort - All Inclusive?

Yep, Ocean El Faro Resort - All Inclusive has a free self car park.

Are there any beaches close to Ocean El Faro Resort - All Inclusive?

The closest beach to Ocean El Faro Resort - All Inclusive is Bavaro Beach (23.7 km).

Is there a spa on site at Ocean El Faro Resort - All Inclusive?

Yep, there is an onsite spa at Ocean El Faro Resort - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Ocean El Faro Resort - All Inclusive have a pool?

Yep, and guests recommend it! Ocean El Faro Resort - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Ocean El Faro Resort - All Inclusive have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and hydromassage showerheads.

What makes Ocean El Faro Resort - All Inclusive a romantic place to stay?

A private beach and couples dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Ocean El Faro Resort - All Inclusive.

Is Ocean El Faro Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Ocean El Faro Resort - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Ocean El Faro Resort - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Ocean El Faro Resort - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Ocean El Faro Resort - All Inclusive?

No, Ocean El Faro Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean El Faro Resort - All Inclusive?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ocean El Faro Resort - All Inclusive?

No, only service animals are allowed.

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1053 out of 2233 reviews" "
Rating 8 - Good. 534 out of 2233 reviews" "
Rating 6 - Okay. 286 out of 2233 reviews" "
Rating 4 - Poor. 182 out of 2233 reviews" "
Rating 2 - Terrible. 178 out of 2233 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, The chiefs were phenomenal. The drinks at the bar were amazing The bartender Luis in the lobby was a sweetheart … chief Carlos at villa marina and the staff there omg they surprised me with a birthday cake plus the food and music was so nice. Carlos Carter At guest Concierge Online was so helpful booking restaurants every night. I loved everything about my stay. This was my first solo trip but I never felt alone at all. Thank you so much guys this birthday was the best birthday ever because of you guys … most of all you have to get the swimup in your room…
Stayed 4 nights in Oct 2024

10/10 Excellent

Americo

Ocean El Faro is an excellent hotel. Rooms are very comfortable and dining is superb.
Stayed 5 nights in Sep 2024

10/10 Excellent

Yaslin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2024

6/10 Okay

Joshua Junior

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The services provided by the staff was excellent, but the service in the room was not good, for 5 days only got the garbage ones and no towels, and we didn’t like the food provided by the hotel. I want to thanks to the staff who gave us a great service
Stayed 5 nights in Oct 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great experience here this last week. Carlos our guest specialist helped us get in the steak house. That was nice since it was hard to get in on our own. We really enjoyed the steak house best restaurant there. The resort is 45 minutes out of town so be prepared with flights and excursions. We had the swim up room building 9 across from one of the swim up bars. We loved that since we were served in our own pool to enjoy it more. Free room service was another highlight to enjoy our pool for long periods of time. The piano bar serves the best drinks. We didn’t care for getting pressured to upgrade our experience constantly while there, it did get annoying. The entertainment in the evenings was fun and different every night. We loved the coffee shop!! Bowling was included and fun, wish the games were also free. They had a market one night and one of the venders was very pushy we didn’t appreciate that and had to walk far around him to avoid him. Staff are all friendly and welcoming. Beach has security and we felt safe even with the venders selling items. Nice beach walk from the resort. Cleaning ladies work hard and came back in the evenings to ensure we had clean towels. The AC in the rooms working amazing! Overall great experience!
Stayed 7 nights in Oct 2024

10/10 Excellent

Hector Rafael Caro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great! Buffet food could have been kept warmer. And the pressure from salesmen at tables selling things one night was not needed or expected. Aside from that everything amazing. Carlos Carter did everything to make this stay great! Would return at a later date.
Stayed 5 nights in Oct 2024

4/10 Poor

Tierra

Stayed 3 nights in Oct 2024

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Marvin, Maple Hts

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except that the buffet food was cold and a lot of staff couldn’t speak or understand English
Stayed 5 nights in Oct 2024

10/10 Excellent

Neftali

Liked: Cleanliness, staff & service, property conditions & facilities
Very giid
Stayed 7 nights in Oct 2024

8/10 Good

yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

FRANKLIN FLORES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10
Stayed 5 nights in Oct 2024

8/10 Good

Richard Ocasio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should have more beverage options that aren't exclusive to premium customers. Additionally, there were no small spoons available with the cutlery, and we had to request them. Some waiters only focused on serving water.
Stayed 5 nights in Oct 2024

8/10 Good

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good Experience for the cost.
Stayed 4 nights in Oct 2024

8/10 Good

judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The staff was friendly and helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a really spacious area with a good zoning for restaurants, events, swimming pools. I love their lobby it is light, relaxing, and gorgeous.
Stayed 6 nights in Oct 2024

10/10 Excellent

Aie Oury, Oakville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Some staff were very rude and others super friendly. Wedding team were amazing.
Stayed 4 nights in Sep 2024

4/10 Poor

Fatemah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our butler Jose was amazing he deserves 10 stars! The priviledge pool service was a 0. Juan working there gets a negative 100 because he was terrible. Everyone complained about him and yet no one took any action. He acted like he ran the place. Even after given instructions by his own boss he denied it! What a joke. Everyday was a struggle to order food and take it to the kids pool where my kids and along with the other priviledge kids were. Because of him i give ocean el faro a 2 star. Some staff were wonderful! And some seemed like they didnt want to be there or work. The staff definitely need training and discipline. All in all the enetertainment was a 1 star. The resort is beautiful and clean and esthically pleasing. The priviledge lighthouse restaurant had better food then the other restaurants or buffet. The beach wasnt the greatest. It was very rocky once you try to make your way further into the ocean. Would not stay here again.
Stayed 8 nights in Oct 2024

8/10 Good

Rafael Pagan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el rio pasivo
Stayed 5 nights in Oct 2024

4/10 Poor

Nurim M Z

Disliked: Staff & service, property conditions & facilities
The food at the buffet was horrible. Very limited items. Specially the breakfast was the worst.
Stayed 5 nights in Oct 2024

4/10 Poor

Mariam, surrey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Resort is beautiful but that is the only thing that is positive here. Everything else gets zero rating. I would not recommend this resort
Stayed 8 nights in Oct 2024

8/10 Good

Josephine Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Erinjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience! Our guest service expert Johanser was amazing! Responded very quickly and was very attentive. Thank to him and all his recommendations!
Stayed 5 nights in Oct 2024

8/10 Good

Casandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, food was ok, not excellent. No casino available and spa staff was rude. Pools are amazing.
Stayed 4 nights in Oct 2024