Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
Luxury property on the beach, with 11 outdoor pools

Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
Exterior
Garden view
The Reserve Adults Only Suite Ocean Front | Beach/ocean view
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
The current price is AU$723
includes taxes & fees
22 May - 23 May

Explore the area

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪12 min walk‬
  • Los Corales Beach
    ‪12 min drive‬
  • Bavaro Beach
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

Surprise my Stay

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Two Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

The Reserve Presidential Suite Ocean Front Adults Only

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Ocean view
  • 167 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite Garden View Adults Only

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • Ocean view
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

The Reserve Adults Only Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • Ocean view
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • 66 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Master Suite Swim-Up

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 99 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Double Room (Deluxe)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Swim-Up

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Two Bedroom Master Suite Swim-Up

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 175 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite Swim Up

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Renovated in 2022
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Room, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Master Suite Deluxe

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 73 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Punta Cana

Paradisus Palma Real Golf & Spa Resort All Inclusive places you in the heart of Punta Cana, connected to the convention centre and 1 km (0.6 mi) from Cocotal Golf and Country Club. Highlights at this luxury property include 8 restaurants, 11 outdoor swimming pools and a full-service spa. .A relaxing day at YHI Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The buffet restaurant, THE LUNCH BOX FAMILY KITC, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 4 outdoor tennis courts and free kids' club. 69277 square feet (6436 square metres) of event facilities include 13 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a winery, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, an off-lead area and litter trays. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Bávaro property, you'll be 2.6 km (1.6 mi) from Los Corales Beach and 3.3 km (2.1 mi) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Downtown Punta Cana - 9 min drive - 5.8 km
  • Cortecito Beach - 11 min drive - 3.8 km
  • Los Corales Beach - 12 min drive - 2.9 km
  • Bavaro Beach - 17 min drive - 4.7 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Luxury property on the beach, with 11 outdoor pools
Paradisus Palma Real Golf & Spa Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Paradisus Palma Real Golf & Spa Resort All Inclusive, you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers an attached winery, a complimentary children's club and a children's pool. Self parking is free. A complete renovation of Paradisus Palma Real Golf & Spa Resort All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 596 guestrooms or units
  • 3 levels
  • 16 buildings
  • 8 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Conference rooms
  • 69277 sq ft of conference space
  • 6436 sq. m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Winery on site
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 596 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This individually furnished accommodation has separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

YHI Spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Italian, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free shopping centre shuttle
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 11 bars/lounges
  • 2 swim-up bars
  • 3 beach bars
  • 3 poolside bars
  • 8 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BLUE AGAVE
  • MALVA (+18)
  • MASCALZONE
  • MINA
  • THE LUNCH BOX FAMILY KITC

Things to do

  • 11 outdoor pools
  • 27-hole adjacent golf course
  • 4 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Gym
  • Optional golf privileges
  • Piano
  • Pilates classes
  • Racquetball/squash
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Wine tasting room
  • Winery
  • Winery release events

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (69,277 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (127 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls, an off-lead area and litter trays are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Paradisus Palma Real Golf & Spa Resort All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Palma Real Golf & Spa Resort All Inclusive?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Paradisus Palma Real Golf & Spa Resort All Inclusive on 22 May 2025 start from AU$723.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Yep, Paradisus Palma Real Golf & Spa Resort All Inclusive has a free self car park.

Are there any beaches close to Paradisus Palma Real Golf & Spa Resort All Inclusive?

The closest beach to Paradisus Palma Real Golf & Spa Resort All Inclusive is Bavaro Beach (3.5 km).

Is there a spa on site at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Yep, YHI Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a pool?

Yep, and guests love it! Paradisus Palma Real Golf & Spa Resort All Inclusive has 11 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Paradisus Palma Real Golf & Spa Resort All Inclusive features a private beach, 3 beach bars and 11 outdoor pools. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Paradisus Palma Real Golf & Spa Resort All Inclusive a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Paradisus Palma Real Golf & Spa Resort All Inclusive.

Is Paradisus Palma Real Golf & Spa Resort All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Paradisus Palma Real Golf & Spa Resort All Inclusive is a hit with families.

Are there hot tubs in the rooms at Paradisus Palma Real Golf & Spa Resort All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive serve breakfast?

Yep, free buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Paradisus Palma Real Golf & Spa Resort All Inclusive?

No, Paradisus Palma Real Golf & Spa Resort All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Dogs are welcome at Paradisus Palma Real Golf & Spa Resort All Inclusive, with dog exercise areas, food and water bowls and litter trays on offer.

Is there a golf course on site at Paradisus Palma Real Golf & Spa Resort All Inclusive?

There is a golf course next to Paradisus Palma Real Golf & Spa Resort All Inclusive.

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 664 out of 1114 reviews
Rating 8 - Good. 200 out of 1114 reviews
Rating 6 - Okay. 125 out of 1114 reviews
Rating 4 - Poor. 59 out of 1114 reviews
Rating 2 - Terrible. 66 out of 1114 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lev

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 7 nights in Jan 2025

8/10 Good

attaullah, Manorville

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is beautiful the food is excellent BUT THE FRONT DESK STAFF/BILLS BOY'S ROOM CONDITION is terrible I have to ask four times for an extra pillow the refrigerator was not working Again this hotel needs help with the front desk staff/management it is herbal zero ENGLISH AND zero CS But the place and food are awesome I will visit again in the future
Stayed 5 nights in Jan 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms are updated and clean. The staff speaks little to no English. Buffet service is bad. Restaurant reservation is a quest but the food there isn't worth it. Steak was the worst I've ever had. Buffet food as average as it is beats any restaurant food there
Stayed 7 nights in Jan 2025

2/10 Terrible

Anoop

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Dinner reservations are difficult to get, they are limited and we were stuck going to the same general buffet place called lunchbox for the majority of our 6 day stay. The service is not great and there is a language barrier if you are an english speaker when interacting with the staff. A lot of the activites, like the Monkeyland, swimming with the dolphins (outside the resort) don't provide a good experience, there is a lot of hurry up and wait, forced photos, reviews etc. The actual interaction with animals is about 20 minutes, but the event will last for 5 to 6 hours.
Stayed 5 nights in Jan 2025

8/10 Good

Irina

Liked: Cleanliness
Stayed 5 nights in Jan 2025

10/10 Excellent

Valentin

Stayed 3 nights in Jan 2025

10/10 Excellent

Shirley L Preciado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bonito, la gente que trabaja allí es muy amable, nuestro concierge fue Rodolfo y a José, muy amables y atentos, José le ayudó a mi prometido a organizar la propuesta de matrimonio que me hizo, todo muy lindo. Los restaurantes Flora y Mina muy ricos, las meseras muy atentas. El bufete.con muchas opciones, una estancia muy agradable! Pensamos regresar el próximo año
Stayed 3 nights in Jan 2025

8/10 Good

Gerald Anton

Stayed 5 nights in Jan 2025

10/10 Excellent

Aileen

Stayed 4 nights in Nov 2024

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, our only complaint is around the special restaurants reservations as they are never available.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hugo

Stayed 2 nights in Jan 2025

10/10 Excellent

Salma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was so great will return FOR SURE loved everything activities the beach the convenient stores the dining experience the shows. The only bad thing was that sometimes the restaurants would be fully booked so did get to eat there Everytime but overall super amazing!! Cant wait to go back again ♥️✨
Stayed 4 nights in Jan 2025

2/10 Terrible

pierre

Disliked: Cleanliness, staff & service, amenities
The Mélia système is absolutely horrible for the non member even if I buy the best sweet oceanfront in the hotel, there are many things you’re not allowed to do because of that poor management which is absolutely incommunicado you can’t scare when you have a problem Food is absolutely not up to a five stars. It’s more of a three stars There’s no communication between the reception and their gate in front of the hotel to let people in even if they tell you that it’s OK I travel in five stars hotel six times a year for many many years and it’s the worst I’ve ever seen. I hope it’s gonna help them to reevaluate their system and their management in place.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property with many amenities. The service was excellent, especially on the adult-only side.
Stayed 4 nights in Jan 2025

8/10 Good

DANIELA, Quito

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, las instalaciones son seguras para adultos y niños, son atentos. La comida del buffet mucho mejor que la de los restaurantes, Seúl muy atento en el buffet, recomendado hacer todas las actividades diarias que hace el hotel.
Stayed 6 nights in Jan 2025

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was not good. Employees seemed Un interested in helping with dinner reservations. Food was not worth the money spent on all-inclusive
Stayed 4 nights in Dec 2024

10/10 Excellent

Cristian, Miami

Stayed 3 nights in Dec 2024

10/10 Excellent

kiley

Stayed 3 nights in Dec 2024

6/10 Okay

Karen Salom Ibrahim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentlemen at excursion desk were very nivmce and helped us with everything we needed.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jan Alda Pama

Stayed 3 nights in Dec 2024

10/10 Excellent

Milutin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

mahsa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

satish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overalll it was good experience, though in restaurants food should br properly heated
Stayed 5 nights in Dec 2024

10/10 Excellent

jamoonie

Stayed 4 nights in Dec 2024