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Best Western Rochester Hotel Mayo Clinic Area/St. Mary's

2.5 star property
Family-friendly hotel connected to a shopping centre in Rochester with free breakfast

Photo gallery for Best Western Rochester Hotel Mayo Clinic Area/St. Mary's

Blackout curtains, soundproofing, iron/ironing board, rollaway beds
Reception
Game room
Lobby
Executive Room, 2 Queen Beds, Refrigerator & Microwave, Poolside (with Single Sofabed)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Gym
  • Pet-friendly
The current price is AU$174
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
1517 16th St Sw, Rochester, MN, 55902
  • Apache Mall
    ‪12 min walk‬
  • Mayo Clinic Hospital - Saint Marys Campus
    ‪2 min drive‬
  • Olmsted County Fairgrounds
    ‪3 min drive‬
  • Rochester, MN (RST-Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for Executive Room, 2 Queen Beds, Refrigerator & Microwave, Poolside (with Single Sofabed)

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Executive Room, 2 Queen Beds, Refrigerator & Microwave, Poolside (with Single Sofabed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Poolside (with Single Sofabed)

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Executive Room, 1 King Bed, Jetted Tub, Poolside (with Single Sofabed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Single Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Single Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Single Sofabed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;with Single Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;with Single Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;with Single Sofabed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Fireplace (Shower Only;with Single Sofabed)

Executive Room, 1 King Bed, Non Smoking, Fireplace (Shower Only;with Single Sofabed)

Executive Room, 1 King Bed, Non Smoking, Fireplace (Shower Only;with Single Sofabed)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room)

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room)

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Pool View (with Single Sofabed)

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Executive Room, 1 King Bed, Jetted Tub, Pool View (with Single Sofabed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Refrigerator & Microwave, Pool View (Living Room)

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Executive Room, 2 Queen Beds, Refrigerator & Microwave, Pool View (Living Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds, Refrigerator & Microwave, Poolside (Living Room)

Blackout curtains, soundproofing, iron/ironing board, rollaway beds

Executive Room, 2 Queen Beds, Refrigerator & Microwave, Poolside (Living Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Poolside (with Single Sofabed)

Standard Room, 1 King Bed, Accessible, Poolside (with Single Sofabed)

Standard Room, 1 King Bed, Accessible, Poolside (with Single Sofabed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Similar properties

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AmericInn by Wyndham Rochester Near Mayo Clinic

  • Pool
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  • Breakfast included
  • Pet-friendly
4.0 out of 5, Very good, (741)
The price is AU$143
for 1 room
includes taxes & fees
18 Mar - 19 Mar
AmericInn by Wyndham Rochester Near Mayo Clinic

About the area

Rochester

At Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, you'll be connected to a shopping centre and 1 km (0.6 mi) from Apache Mall. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The restaurant, Wildwood Sports Bar, serves American cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Hot tub, kids' swimming pool and waterslide. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free full breakfast is offered between 6:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this Rochester hotel, you'll be 2.9 km (1.8 mi) from Plummer House and 3.4 km (2.1 mi) from Mayo Clinic.

What's nearby

  • Apache Mall - 12 min walk
  • Mayo Clinic Hospital - Saint Marys Campus - 2 min drive
  • Mayo Clinic - 4 min drive
  • University of Minnesota-Rochester - 5 min drive
  • Mayo Civic Center - 5 min drive

Getting around

  • Rochester, MN (RST-Rochester Intl.) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Red Cow - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬16 min walk
  • ‪Apache Mall Food Court - ‬13 min walk
  • ‪McDonald's - ‬16 min walk

About this property

Best Western Rochester Hotel Mayo Clinic Area/St. Mary's

Family-friendly hotel connected to a shopping centre in Rochester with free breakfast
Best Western Rochester Hotel Mayo Clinic Area/St. Mary's offers its guests a kids' pool, an indoor pool, a waterslide, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A fitness centre, a vending machine, and an arcade/games room are also featured at the family-friendly Best Western Rochester Hotel Mayo Clinic Area/St. Mary's. Free self parking is available.

This Rochester hotel is smoke free.

  • 149 guestrooms or units
  • 3 levels
  • Conference rooms
  • Full breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Games room or arcade
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Rochester Hotel Mayo Clinic Area/St. Mary's offers 149 accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Wildwood Sports Bar

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • Spa tub
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • In-room microwave
  • Indoor pool
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35.00
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per accommodation, per night, plus a deposit of USD 75.00 per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 30.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ramada Hotel Rochester
Ramada Rochester
Rochester Ramada
Kahler Apache Hotel Rochester
Kahler Apache Hotel
Kahler Apache Rochester
Kahler Apache
Ramada Rochester Hotel Rochester
Apache Hotel Rochester
Apache Rochester
Apache Hotel
Best Western Rochester Hotel Mayo Clinic Area/St. Mary's Hotel

Frequently asked questions

Is parking available at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?

Yep, Best Western Rochester Hotel Mayo Clinic Area/St. Mary's has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's on 16 Mar 2025 start from AU$174.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?

The closest beach to Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is Cascade Lake Beach (2.7 km).

Does Best Western Rochester Hotel Mayo Clinic Area/St. Mary's have a pool?

Yep, and guests love it! Best Western Rochester Hotel Mayo Clinic Area/St. Mary's has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 10:00 PM.

Does Best Western Rochester Hotel Mayo Clinic Area/St. Mary's have a waterslide?

Yep, this property has a waterslide!

Is Best Western Rochester Hotel Mayo Clinic Area/St. Mary's family-friendly?

You bet! With amenities such as a children's pool, an arcade and a waterslide, it's no surprise that Best Western Rochester Hotel Mayo Clinic Area/St. Mary's is a hit with families.

Does Best Western Rochester Hotel Mayo Clinic Area/St. Mary's serve breakfast?

You bet, visitors give top marks to the free full brekkie here! Offered daily between 6:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?

No, Best Western Rochester Hotel Mayo Clinic Area/St. Mary's does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Rochester Hotel Mayo Clinic Area/St. Mary's?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Best Western Rochester Hotel Mayo Clinic Area/St. Mary's Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 275 out of 566 reviews
Rating 8 - Good. 152 out of 566 reviews
Rating 6 - Okay. 66 out of 566 reviews
Rating 4 - Poor. 43 out of 566 reviews
Rating 2 - Terrible. 30 out of 566 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Amy

Stayed 2 nights in Nov 2024

10/10 Excellent

alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Joshua

Everything grrat
Stayed 4 nights in Nov 2024

10/10 Excellent

Stoney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel for a couple of years now. We come down once a year for check up appointments at Mayo Clinic and this is such a fun hotel for our kids. Great breakfast and a 3-5 minute drive to the Clinic. They have always been friendly and respectful towards us as well as helpful with any questions we have.
Stayed 1 night in Nov 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extending stay was a hassle because it would take two separate amenities charge. I did not stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Mandy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Elisabeth

Stayed 1 night in Oct 2024

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and flexible with us checking in late and allowing us to park a vehicle a day before checking in. This made the trip so much more stress free knowing we were able to make these arrangements ahead of time.
Stayed 1 night in Nov 2024

8/10 Good

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

kandi

Business traveller
Liked: Property conditions & facilities, room comfort
Rochster trip
Rooms were clean and comfortable would stay again
Stayed 1 night in Oct 2024

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was all nice and helpful. Breakfast was nice to have onsite and well prepared. Traffic drone from highway out the window. Also, at night, our room had lights on from: microwave, 2 clocks, tv, heater, etc. Would have been more restful to be in a dark room when the lamps were turned off...
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Diana

Liked: Property conditions & facilities
Disliked: Staff & service
There was a large group of people in the hotel and the children were noisy all night long. In turn, this woke me up on multiple occasions, until I decided to get up at 3:30 AM. I was taking an overnight test for the Mayo Clinic and the noise level disrupted the success of this test. When I asked the front desk why they didn't get it under control; she claimed they were giving her prank calls at the front desk. Literal translation, I couldn't get upstairs, walk the floors and admonish those who were unruly and loud. As a result, I asked to be refunded for the last couple of nights and moved to a different hotel. There were also bugs in the room, no room service. It was an awful experience.
Stayed 5 nights in Oct 2024

6/10 Okay

Rianna

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Beth

The stay was fine. The hotel was clean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed two different nights when at Mayo. Clean and quiet, staff is friendly. Love the big bathroom. Restaurant next door is nice. I would definitely stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Mark Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place including the amenities.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero lifeguard
Hotel room was great and exactly as pictured. The pool area was in great condition, however there was zero supervision or lifeguard. The pool & hot tub were packed, likely above capacity. Kids were going down the water slide 5-6 at a time making it very difficult for my children to safely go down.
Stayed 1 night in Oct 2024

4/10 Poor

Rocio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excited to stay but when wanting to enjoy the pool area as well as spa it was caution taped off and area was trashed. When asking the front desk about this he acted as if unaware then stated oh well let me check with maintenance to see if it was cleaned. Stated there was an unattended youth had an accident there. The air conditioner was blowing and it was filled with clothes and garbage.
Stayed 1 night in Oct 2024

2/10 Terrible

aaron

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, i paid to upgrade our room. Later on in the evening, as our children were sleeping, our toilet began to flood for no apparent reason. We had to wait until the next morning for maintenance to snake the pipe. Didnt make a big deal about it. Proceeded to try to just go to bed, to realize that our bed was either just completely worn out or broken. With our children sleeping already, we tried to get some sleep. There were notes taken on our room both the night before and the following morning for management. After only getting 3 hrs of sleep because the weight of my wife, who is half my size (125 lbs), was causing the mattress to sink so much that it was actually pulling me towards her. We did try to switch sides but that side of the bed provided absolutely no support to my body. I requested a refund the morning after at which time i was told i needed to contact expedia. I contacted expedia just for expedia to tell me that the hotel needed to confirm everything. Management then tried to say that the bed wasnt like that before we stayed there. Which couldnt have been further from the truth. Im not sure if they truly believed that i would be somebody to just accept that crap based off appearance or if they truly think that they're smarter than me as they attempted to spin accountability around. I hold a near doctorate in business, run the analytics department for my company, and have 20 years of business experience. This was poor business. Simply put.
Stayed 1 night in Oct 2024