We got to this hotel very late and yes someone was waiting on us. However, that was the only thing good about our arrival there. There is no Receiption area, no one to help you- for instance give you maps or even speak to you because the young girl waiting on us didn't speak any English whatsoever and there wasn't anyone else around. The room consisted of six cots in a tiny room with no bathroom, air, tv, basically no amenities at all! Breakfast was a plate of pastries you could get from the gas station, think u were suppose to ration them out to your children for your entire stay. No vending machine for drinks and you couldn't walk out at night in the area safely. The outside doors were covered with gated bars and you pretty much felt like you were going to be locked in to this hotel, like a prison or that movie hostel and they wanted to take my passports!!! Btw the outside area of this hotel was littered with street walkers, which is great if that's what your looking for but, defenitly not a family hotel!!! I can't even imagine why hotels.com has them listed on line!!!!