8/10 Good
Warren
Travelled with partner
22 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not like your web site anymore. Upon opening, I no longer see your room offerings, and stay and play as before, but a page full of Expedia, and other booking companies with no offers, and higher prices. I was unable to delete these, and forced to select one. I booked a King NON SMOKING, and was given a smelly smoking rm on the 5th floor. I had to drag all my luggage down, wait in line and ask for the room I reserved. Thankfully the girls were very nice and apologized. I have been visiting this casino for years, and remember when the kid crapped in the pool, and shutdown the pool, and hottub which we liked for a couple years. I know someone who worked there. I now find that to get hotel specials, I cannot use the web site, and must call. to me this is dumb. Put your offers on your web site, and just supply a link for others. Too many companies are trending downward trying to do business on the cheap. Spend the money updating your worn out carpets, and the entire 5th floor stinks. Sorry it isnt better. We will return, but cautiously.
Warren
Stayed 1 night in Aug 2024