See all properties
Save

El Conquistador Resort

4.0 star property
Hotel with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Conquistador Resort

Exterior
4 outdoor pools, open 7:00 AM to 11:00 PM, pool cabanas (surcharge)
Exterior
Marina
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • On private beach
    On private beach
  • Gym
    Gym
  • Parking available
    Parking available
  • Spa
    Spa
The price is AU$552
includes taxes & fees
27 Nov - 28 Nov

Explore the area

Map
1000 Conquistador Avenue, Fajardo, 00738
  • El Conquistador Golf Course
    17 min walk
  • Parque Nacional Balneario Seven Seas
    4 min drive
  • Balneario Seven Seas
    9 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.)
    54 min drive

Room options

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 74 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Panoramic Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds, Marina View

Deluxe Room, 2 Queen Beds, Marina View

Deluxe Room, 2 Queen Beds, Marina View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 55 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Marina View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Marina View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 55 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Single Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Panoramic Single Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Accessible, Marina View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible, Marina View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 37 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Hyatt Regency Grand Reserve Puerto Rico
Pool
Hot tub
Spa
Kids pool
4.4 out of 5, Excellent, (1916)
The price is AU$768
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hyatt Regency Grand Reserve Puerto Rico

About the area

Fajardo

At El Conquistador Resort, you'll be connected to the convention centre and 3.8 km (2.4 mi) from Laguna Grande. Highlights at this beachfront hotel include 4 outdoor swimming pools, a full-service spa and a golf course. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the hot tub. The coffee shop, El Cafecito, is open for breakfast. Marina Bar is the hotel's own cocktail bar. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free water park and marina. 100000 square feet (9290 square metres) of event facilities include 40 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a lazy river. There's also valet parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 4-property class Cabezas hotel include Cayo Icacos and El Yunque National Forest.

What's nearby

  • El Conquistador Golf Course - 17 min walk - 1.5 km
  • Las Cabezas de San Juan Nature Reserve - 6 min drive - 3.1 km
  • Palomino Island - 6 min drive - 3.5 km
  • Laguna Grande - 6 min drive - 3.5 km
  • Cayo Icacos - 11 min drive - 5.4 km

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 54 min drive

Restaurants

  • ‪Balneario Seven Seas - ‬5 min drive
  • ‪Brisas Courtyard Cafe - ‬1 min walk
  • ‪Villa Marina Yacht Basin - ‬6 min drive
  • ‪Bono - ‬1 min walk
  • ‪El Cayo - ‬6 min drive

About this property

El Conquistador Resort

Hotel with private beach and full-service spa
Step outside to unwind on the white sand beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at El Conquistador Resort, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This Mediterranean hotel also offers a complimentary water park, a children's pool and a 24-hour fitness centre. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Fajardo hotel is smoke free.

  • 456 guestrooms or units
  • 6 levels
  • 4 buildings
  • 100000 sq ft of conference space
  • 9290 sq. m of conference space
  • Built in 1968
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
El Conquistador Resort offers 456 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. 42-inch LCD televisions come with premium satellite channels and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

This Fajardo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided once per stay.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Secured, uncovered parking on site (USD 15 per day)
  • Secured, uncovered valet parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Cafe Bella Vista
  • El Cafecito
  • Hightide Rooftop Bar
  • Marina Bar
  • Oasis

Family friendly

  • 4 outdoor pools
  • Children's pool
  • DVD player
  • Free water park access
  • In-room refrigerator
  • Lazy river
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 40 meeting rooms
  • Business centre
  • Conference centre (100,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • In the mountains
  • Marina
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1968
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • DVD player
  • Hulu
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Composting
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 65
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 65
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 70.85 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 15 per day
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 65 (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

El Conquistador Resort Waldorf Astoria Hotel Fajardo
El Conquistador Waldorf Astoria Fajardo
El Conquistador Resort Waldorf Astoria Hotel
El Conquistador Waldorf Astoria Resort Fajardo
El Conquistador Waldorf Astoria Resort
El Conquistador Waldorf Astoria
El Conquistador A Waldorf Astoria Resort
El Conquistador Resort a Waldorf Astoria Hotel
Conquistador Waldorf Astoria
El Conquistador Resort Hotel
El Conquistador Resort Fajardo
El Conquistador Resort Hotel Fajardo

Frequently asked questions

What is the cancellation policy at El Conquistador Resort?

El Conquistador Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Conquistador Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at El Conquistador Resort on 27 Nov 2024 start from AU$444.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Conquistador Resort?

Yep, El Conquistador Resort has a secured uncovered self car park for USD 15 per day. Onsite parking is limited.

Are there any beaches close to El Conquistador Resort?

The closest beach to El Conquistador Resort is Luquillo Beach (11.4 km).

Is there a spa on site at El Conquistador Resort?

Yep, there is an onsite spa at El Conquistador Resort. It has a hot tub and a steam room. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as prenatal massages.

Does El Conquistador Resort have a pool?

Yep, and guests love it! El Conquistador Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 11:00 PM.

Does El Conquistador Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at El Conquistador Resort?

El Conquistador Resort features a private beach, 4 outdoor pools and a full-service spa.

What makes El Conquistador Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and massage services available in the guestrooms, help set the scene for a romantic weekend at El Conquistador Resort.

Is El Conquistador Resort family-friendly?

You bet! With amenities such as a children's pool, free water park access and a lazy river, it's no surprise that El Conquistador Resort is a hit with families.

Are there hot tubs in the rooms at El Conquistador Resort?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at El Conquistador Resort?

No, El Conquistador Resort does not offer an airport shuttle service.

Is there a bar or restaurant at El Conquistador Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at El Conquistador Resort?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at El Conquistador Resort?

No, only service animals are allowed.

Is there a golf course on site at El Conquistador Resort?

Yep, El Conquistador Resort has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

El Conquistador Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1637 out of 2450 reviews" "
Rating 8 - Good. 437 out of 2450 reviews" "
Rating 6 - Okay. 200 out of 2450 reviews" "
Rating 4 - Poor. 84 out of 2450 reviews" "
Rating 2 - Terrible. 92 out of 2450 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory, Ponce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was very nice, except for an employee at ventanas restaurant
Stayed 2 nights in Aug 2024

8/10 Good

Marcy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful but some disappointments
The resort is beautiful but there are serious issues. Our first room smelled horrible from mold so I requested a room change. They still charged me the full $560 room rate but I demanded they compensate me so they gave me 3 days of complimentary resort fee. Due to the hurricane many rooms were wet so many guests had to have their stay modified. The beach is awesome but the boats often break down so they bring in smaller boats to bring you 15 minutes to the private island for the beach. The food in the restaurants is mediocre and very expensive. The breakfast buffet is $32 for very few food options. I will say the staff was excellent and the pools were nice. We liked the water park and lazy river although you must be 48in for the water slides. The stores in the resort sell mostly junk and it’s super overpriced. I was also hoping for more kids activities. Not sure if I’ll go back.
Stayed 5 nights in Aug 2024

2/10 Terrible

Mirna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Agnes

Such a beautiful resort I will definitely come back to stay again.. recommend
Stayed 1 night in Aug 2024

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended had a great time with family at el conquistador looking forward to stay again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation
Was only 1 day but we used all the services. Restaurants, coffee shop, pool, beach. Was great experiences
Stayed 1 night in Aug 2024

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of the ocean (breath taking)
Stayed 2 nights in Aug 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso y areas de piscinas excelebtes. Área que nos tocò muy buena, pero aún tienen áreas cerradas. Se pasa muy bien.
Stayed 1 night in Aug 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful resort. Lots of construction still going on. Over all satisfied with our experience
Stayed 5 nights in Aug 2024

6/10 Okay

Rocquel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was our honeymoon 😊😊very beautiful resort very upscale 😉 the morning staff are beautiful people ❤️the evening staff are horrible !! They try to over charge for everything ! Billing stated $141.00 but once I got to the resort they tired to force me to put an open credit card on my account with a charge of $200 that made me upset!! My bill was already at $1100 something !! So I refuse and only paid what was on the bill !! Please get yourself a rental car it will save you time and money !! Don’t walk it’s too far and they will not give you a ride the night staff just drove by us and did not ask for a ride !! Very rude !! But the resort is beautiful hands down I love beautiful views my room had the ocean!!! Views !!! Amazing also everything is over price I used the atm it charged me $8 !!! Also the woman dress niced and covered !!! Kids we welcomed there is no shuttle bus to take you to airport taxi is $125 only at the resort tho !!! You can only order Uberx also no free morning dish that’s a lie !! Enjoy your stay we did also when I checked out they tired to charge me $80 !! And could not explain why !!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

10/10 Excellent

Timothy J, Oregon City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for six days. The staff was amazing. Cheerful, and helpful. You could tell they enjoy their jobs. Nothing felt “customer service” forced. When they asked, “How was your day? What did you do?” They genuinely cared. Puerto Rico is beautiful and so are its people, inside and out.
Stayed 1 night in Aug 2024

6/10 Okay

Herman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were a party of 8 we rented 2 rooms. both our rooms got wet inside because on the Ernesto storm. One room was replaced with a room in the new building. The night before our check out we went to the front desk and asked if we could pay for another night because of the storm and black outs in the area we really didnt get to do all the activities we want to do. We had Ferry tickets to Culeba which we couldn't use or reschedule and they don't give refunds. The resort staff would not sell us another night or even approve us a late checkout. I sure the resort had a lot of cancellations because of the storm. I even told them our the one that was not changed because of water damage let us stay there for a late checkout because it needs repair they said NO. Luckily on our checkout morning we asked another team member at the front desk it she could please give us a late check out and she was nice enough to do it, I wish I could remember her name because the pools were cleaned from the storm on our check out day and we were able to enjoy them with a late check out.
Stayed 4 nights in Aug 2024

10/10 Excellent

Isaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic from beginning till end and everyone that worked there was amazing.
Stayed 1 night in Aug 2024

8/10 Good

david

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was not able or allowed to price match what was available online from travel websites outside of their own for extending our stay. Communication and preparation about the Ernesto storm (August 2024) could have been better as our room was fully exposed to it, rain water infiltrating into our room with the wind, noise, roof leak, soaked rugs. Beyond that it is a beautiful place.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great family moment got ruined when my nephew suffered critical knee injury in one of the slides of El Coqui Park. He will need surgery. That specific slide attraction should be closed.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved it. People are nice but service not as good. The kids club was not working.
Stayed 4 nights in Aug 2024

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Beautiful place with excellent accomodations. This is one of top tier places to go to when in Puerto Rico!
Stayed 2 nights in Aug 2024

10/10 Excellent

Juan R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely get away
Stayed 1 night in Aug 2024

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, would definitely go back!
Stayed 6 nights in Aug 2024

2/10 Terrible

john, Ozone park

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay. My wife was bitten multiple times over her entire two legs by bed bugs. The hotel didn’t care at all . I made a report with them . They moved our room. She was in pain from all the bites which itch tremendously. If you plan on staying there call an exterminator to inspect your bed.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kashem, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that free parking should be included for guests.
Stayed 3 nights in Jul 2024