6/10 Okay
William
Travelled with family
26 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Day out with Mom
First of all, all the pros…. The room was super clean.
The bathroom had small bottles of body wash, shampoo, conditioner, a bar of soap, and lotion.
They had supplied plenty of towels, wash rags!
The grounds of the hotel are awesome. There’s a couple of restaurants, a bar, a coffee shop, vending machines.
The pools and gym I looked at but didn’t use, was only here for the night.
I went up front because we forgot to pack toothpaste and asked if they sold it. They have us a toothpaste kit which had a toothbrush, paste, and dental floss for free.
The beds were super comfortable with plenty of pillows.
Now the con.. there was only one problem we encountered.
We arrived late after spending all day at Cedar Point and we were tired.
Checked in and went to room 2108 and our keys wouldn’t work.
An employee was near by and came over to help us.
She went to the front desk for us to get new keys while we waited in the hallway.
Came back and the new keys wouldn’t work either.
She said she would go find maintenance.
Maintenance came asked if the employee had verified the room was ours, and tried to open the door with no avail!
She said the battery must be dead and I needed to go to the front desk to get them to give us a new room.
I left my mom waiting with us our stuff because her feet was sore from walking all day, she’s 65.
They changed our room and luckily it was next door.
Finally, got settled in and got to relax.
William
Stayed 1 night in Aug 2024