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DoubleTree by Hilton Hotel Savannah Historic District

4.0 star property
Hotel with a 24-hour fitness centre, steps from River Street

Photo gallery for DoubleTree by Hilton Hotel Savannah Historic District

Lobby
Bicycling
Lobby
Pillow-top beds, in-room safe, desk, laptop workspace
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Room service
  • Parking available
The current price is AU$297
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
411 W Bay Street, Savannah, GA, 31401
  • River Street
    ‪2 min walk‬
  • Savannah College of Art and Design
    ‪17 min walk‬
  • Savannah Convention Center
    ‪17 min walk‬
  • Savannah, GA (SAV-Savannah - Hilton Head Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Jetted Tub

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Jetted Tub

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Bathtub (Mobility, Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Bathtub (Mobility, Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Room, 1 King Bed, City View, Corner | City view

Room, 1 King Bed, City View, Corner

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Balcony)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Jetted Tub (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, City View

City view

Room, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

City view

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible, Balcony (Mobility, Hearing, Bathtub)

Pillow-top beds, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible, Balcony (Mobility, Hearing, Bathtub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

City view

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Jetted Tub (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Jetted Tub (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-in Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Regency Savannah

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (3229)
The price is AU$543
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Hyatt Regency Savannah

About the area

Savannah

DoubleTree by Hilton Hotel Savannah Historic District places you steps from River Street and within a 10-minute stroll of SCAD Museum of Art. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .At the hotel's own lounge bar, you can stop for a drink. 2100 square feet (195 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Full breakfast is available on weekdays between 6 AM and 10 AM and on weekends between 6 AM and 11 AM. There's also the convenience of valet parking. .Attractions within a 20-minute walk of this 4-property class Historic Downtown Savannah hotel include Savannah College of Art and Design and Savannah Convention Center.

What's nearby

  • River Street - 2 min walk - 0.2 km
  • SCAD Museum of Art - 8 min walk - 0.7 km
  • Savannah College of Art and Design - 17 min walk - 1.4 km
  • Savannah Convention Center - 17 min walk - 1.5 km
  • Forsyth Park - 2 min drive - 1.8 km

Getting around

  • Savannah Amtrak Station - 6 min drive
  • Savannah - Hilton Head International Airport (SAV) - 16 min drive

Restaurants

  • ‪Baobab Lounge - ‬2 min walk
  • ‪Vinnie Van Go-Gos - ‬2 min walk
  • ‪Poe's Tavern - ‬2 min walk
  • ‪The Grove Savannah - ‬4 min walk
  • ‪Congress Street Social Club - ‬3 min walk

About this property

DoubleTree by Hilton Hotel Savannah Historic District

Hotel with a 24-hour fitness centre, steps from River Street
DoubleTree by Hilton Hotel Savannah Historic District offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2100 square feet (195 square metres) and includes a conference centre. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton Hotel Savannah Historic District. For a fee, parking is available.

This 4-star Savannah hotel is smoke free.

  • 151 guestrooms or units
  • 6 levels
  • Conference rooms
  • 2100 sq ft of conference space
  • 195 sq. m of conference space
  • Built in 2002
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Savannah Historic District offers 151 air-conditioned accommodations with MP3 docking stations and a safe. Beds feature pillowtop mattresses. 37-inch flat-screen televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Savannah hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and blackout curtains.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 6 AM to 10 AM on weekdays and 6 AM to 11 AM on weekends; USD 17 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,100 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (121 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 17.00 per person
  • Valet parking fee: USD 45.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Historic Savannah
DoubleTree Hilton Hotel Savannah Historic
DoubleTree Hilton Savannah Historic
DoubleTree Savannah Historic
DoubleTree Hilton Historic Savannah Hotel
DoubleTree Hilton Historic Hotel
DoubleTree Hilton Historic
DoubleTree Hilton Hotel Savannah Historic District
DoubleTree Hilton Hotel Historic District
DoubleTree Hilton Savannah Historic District
DoubleTree Hilton Historic District
DoubleTree by Hilton Hotel Savannah Historic District Hotel
DoubleTree by Hilton Hotel Savannah Historic District Savannah

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Savannah Historic District?

DoubleTree by Hilton Hotel Savannah Historic District offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Savannah Historic District?

As of 11 Mar 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Savannah Historic District on 1 Apr 2025 start from AU$296.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Savannah Historic District?

Yep, DoubleTree by Hilton Hotel Savannah Historic District has valet parking with in/out privileges for USD 45.00 per night.

Are there any beaches close to DoubleTree by Hilton Hotel Savannah Historic District?

The closest beach to DoubleTree by Hilton Hotel Savannah Historic District is Butter Bean Beach (15.3 km).

Does DoubleTree by Hilton Hotel Savannah Historic District have a pool?

DoubleTree by Hilton Hotel Savannah Historic District has an outdoor pool.

What makes DoubleTree by Hilton Hotel Savannah Historic District a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Hotel Savannah Historic District.

Does DoubleTree by Hilton Hotel Savannah Historic District serve breakfast?

Yep, full brekkie is served weekdays between 6 AM and 10 AM and on weekends between 6 AM and 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Savannah Historic District?

No, DoubleTree by Hilton Hotel Savannah Historic District does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Savannah Historic District?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Hotel Savannah Historic District?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree by Hilton Hotel Savannah Historic District?

No, pets are not allowed.

DoubleTree by Hilton Hotel Savannah Historic District Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1009 reviews
Rating 8 - Good. 246 out of 1009 reviews
Rating 6 - Okay. 96 out of 1009 reviews
Rating 4 - Poor. 55 out of 1009 reviews
Rating 2 - Terrible. 42 out of 1009 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Stayed 4 nights in Nov 2024

10/10 Excellent

Giuliana

Liked: Staff & service, property conditions & facilities
We loved it! Wonderful staff and clean. Near riverfront, restaurants and shopping areas.
Stayed 3 nights in Dec 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service overall
Stayed 2 nights in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to everything, friendly staff, if you have a car, only option is valet $45 a night, or leave it outside there is a public parking around the corner.
Stayed 1 night in Nov 2024

10/10 Excellent

Carolyn, Moncks Corner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay and the bridge view. Had breakfast in the restaurant and Eric went above and beyond with his service.
Stayed 1 night in Nov 2024

10/10 Excellent

katie l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff!
Stayed 4 nights in Nov 2024

10/10 Excellent

Cerise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Restaurants and code writing walking distance. Valet was great! Overall great stay!
Stayed 1 night in Aug 2024

2/10 Terrible

Mike

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Kathi

Liked: Cleanliness, staff & service
Staff was nice. Not told about parking charge of 46 dollars. Didn’t know was pet friendly. Dogs everywhere. Would not stay there again.
Stayed 1 night in Nov 2024

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This location is right on Bay Street where the noise level is unbelievable. The cars, the people, the noise was just about unbearable. Drag racing in the middle of the night paired with the constant sirens made this trip a bit uneasy.
Stayed 3 nights in Nov 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Joann, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefect location, walking distance to all. Clean rooms, easy check in, friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Candice

Stayed 1 night in Nov 2024

4/10 Poor

Jon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was awesome. Complaints Promised free breakfast, but I not for Hilton Honors members. I am enrolled, but they couldn’t find it. Was embarrassed because I would rather get breakfast somewhere else if I had to pay.
Stayed 1 night in Nov 2024

8/10 Good

Fadima

Stayed 3 nights in Nov 2024

10/10 Excellent

Clifford

Stayed 1 night in Oct 2024

8/10 Good

David, Enterprise

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Good for a quick stay but…
Location can’t be beat and it appears there has been a surface update/ refresh, but there could have been more emphasis on guest comfort- beds are worn and on the firm side. Elevators are VERY worn and beat up. And of note, our first day we didn’t notice it but on the second our entire floor smelled like sewer back up. When I asked the front desk, they said that it was actually a paper mill on the river that emits exhaust that resembles sulfur and sometimes their AC system drains in the smell, but it’s ok? Again, it’s doable, but when you are paying historic riverfront prices, I would expect better.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ben, Tulsa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property! Close to everything very walkable
Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The Doubletree by Hilton in Savannah was a great place to stay. The room was large and spacious. The bed was comfortable. Check in was quick and easy. The staff were very friendly and welcoming. The hotel is nicely located close to the waterfront and other dining and shopping areas.
Stayed 2 nights in Oct 2024

4/10 Poor

Glen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing Let Down with Customer No Service.
Four months before our stay, we booked a Corner Room with City View. Excited for our stay, we checked in, were given our key and went upstairs to a very standard room. I returned to the desk and after several minutes was told that no rooms were available in my reservation criteria. I asked why, if we made reservations 4 months ago. I was told that other guests had extended their stay!.. I was further told that, because our room had a fold out, it was even better. No accommodation or apology or effort to make things right were given. I was told that my money could be refunded and I could find somewhere else to stay (at 7pm on Sunday night..). I was not rude, just disappointed and stating the facts. A true example of Customer No Service from what I expected to be a quality hotel chain. Someone from the front desk called later to offer free parking for the night (which we weren't using). No other contact was made.
Stayed 1 night in Oct 2024