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Kamandalu Ubud

5.0 star property
Luxury resort with 2 restaurants and 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kamandalu Ubud

Garden Villa, 2 Bedrooms, Private Pool with Special | Terrace/patio
2 outdoor pools, pool loungers
Villa, 3 Bedrooms, Private Pool with Special Deal | Mountain view
2 outdoor pools, pool loungers
Minibar, in-room safe, individually decorated, desk

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included

Explore the area

Map
Jalan Andong, Banjar Nagi, Ubud, Bali, 80571
  • Peliatan Palace
    3 min drive
  • Spiritual Center Sinar Suci
    4 min drive
  • Ubud Traditional Art Market
    4 min drive
  • Denpasar (DPS-Ngurah Rai Intl.)
    83 min drive

Room options

View all photos for Garden Villa, 2 Bedrooms, Private Pool with Special

Garden Villa, 2 Bedrooms, Private Pool with Special | Terrace/patio

Garden Villa, 2 Bedrooms, Private Pool with Special

Highlights

Lanai
Separate dining area
Separate sitting area
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
TV
  • 330 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Valley Villa, Private Pool with Special Deal

Minibar, in-room safe, individually decorated, desk

Valley Villa, Private Pool with Special Deal

Highlights

Lanai
Separate sitting area
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
TV
Rainfall showerhead
  • 250 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View with Special Deal

Minibar, in-room safe, individually decorated, desk

Villa, Garden View with Special Deal

Highlights

Lanai
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
TV
Rainfall showerhead
Hairdryer
  • 129 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Villa, Private Pool with Special Deal

Minibar, in-room safe, individually decorated, desk

Garden Villa, Private Pool with Special Deal

Highlights

Lanai
Separate sitting area
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
TV
Separate bedroom
  • 180 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Valley Villa, 2 Bedrooms, Private Pool with Special Deal

Valley Villa, 2 Bedrooms, Private Pool with Special Deal | Private pool

Valley Villa, 2 Bedrooms, Private Pool with Special Deal

Highlights

Lanai
Separate sitting area
Individually decorated
Private pool
Air conditioning
TV
2 bedrooms
Rainfall showerhead
  • 268 sq m
  • Valley view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Villa, 3 Bedrooms, Private Pool with Special Deal

Villa, 3 Bedrooms, Private Pool with Special Deal

Villa, 3 Bedrooms, Private Pool with Special Deal

Highlights

Lanai
Separate dining area
Separate sitting area
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
  • 338 sq m
  • River view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

Similar properties

Aerial view
Maya Ubud Resort and Spa
Pool
Spa
Kids pool
Parking included
4.8 out of 5, Exceptional, (808)
The price is AU$187
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Maya Ubud Resort and Spa

About the area

Ubud

A luxury stay in Ubud awaits you at Kamandalu Ubud. You'll be within a 15-minute walk of Pura Penataran Sasih and 4.7 km (2.9 mi) from Ubud Monkey Forest. Highlights at this family-friendly resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Chaya Spa can include hot stone massages, Swedish massages, aromatherapy and reflexology along with access to the hot tub. The restaurant, Petulu Restaurant, serves Indonesian cuisine and is open for breakfast and dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the resort. Enjoy the Hot tub, sauna, kids' swimming pool and pool loungers. 861 square feet (80 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 5-property class Ubud resort include Ubud Traditional Art Market and Ubud Palace.
View more Resorts in UbudOpens in a new window

What's nearby

  • Ubud Traditional Art Market - 4 min drive - 3.5 km
  • Ubud Palace - 4 min drive - 3.8 km
  • Campuhan Ridge Walk - 4 min drive - 4.3 km
  • Saraswati Temple - 5 min drive - 3.7 km
  • Ubud Monkey Forest - 7 min drive - 5.3 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 83 min drive

Restaurants

  • ‪Andong Teras Restaurant - ‬7 min walk
  • ‪Babi Guling Gung Cung - ‬4 min drive
  • ‪Gangga Coffee Ubud - ‬15 min walk
  • ‪Craftsman Ubud - ‬4 min drive
  • ‪Lumbung Restaurant - ‬6 min drive

About this property

Kamandalu Ubud

Luxury resort with 2 restaurants and 2 outdoor pools
Kamandalu Ubud offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this resort measures 861 square feet (80 square metres) and includes a conference centre. A children's pool, a rooftop terrace, and spa services are also featured at the luxury Kamandalu Ubud. A free area shuttle within 5 km is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Ubud resort.

  • 1 floor
  • 56 guestrooms or units
  • 2 dining venues
  • 2 bars by the pool
  • 861 sq ft of conference space
  • 80 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Kamandalu Ubud offers 56 air-conditioned accommodations with minibars and a safe. This individually decorated accommodation has separate sitting areas. Televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Chaya Spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. Guests under 12 years old are not allowed in the spa.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Area shuttle
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 438,625 per person
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Aira Cafe
  • Petulu Restaurant

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (861 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a river
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 floor
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kamandalu Ubud

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 65.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Deposit is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 438625 per person
  • Airport shuttle fee: USD 60 per vehicle (one-way)
  • Rollaway bed fee: USD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Tax ID - 01.506.525.3-907.000
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. The tax ID number is 01.506.525.3-907.000. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Kamandalu Ubud Hotel
Kamandalu Hotel
Kamandalu Ubud
Kamandalu
Kamandalu Resort And Spa, Ubud, Bali Hotel Ubud
Kamandalu Resort Ubud
Kamandalu Hotel Ubud
Kamandalu Ubud Bali
Kamandalu Ubud Resort
Kamandalu Resort
Kamandalu Resort And Spa
Kamandalu Hotel Ubud
Kamandalu Ubud Bali
Kamandalu Resort Ubud
Kamandalu Resorts Spa

Frequently asked questions

What is the cancellation policy at Kamandalu Ubud?

Kamandalu Ubud offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kamandalu Ubud?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Kamandalu Ubud on 22 Nov 2024 start from AU$433.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kamandalu Ubud?

Yep, Kamandalu Ubud has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Kamandalu Ubud?

The closest beach to Kamandalu Ubud is Keramas Beach (13.3 km).

Is there a spa on site at Kamandalu Ubud?

Yep, Chaya Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Kamandalu Ubud have a pool?

Kamandalu Ubud has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Kamandalu Ubud?

Kamandalu Ubud features 2 poolside bars, 2 outdoor pools and a full-service spa.

What makes Kamandalu Ubud a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and massage services available in the guestrooms, help set the scene for a romantic weekend at Kamandalu Ubud.

Is Kamandalu Ubud family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Kamandalu Ubud is a hit with families.

Are there hot tubs in the rooms at Kamandalu Ubud?

No, but there are deep-soaking baths in the guestrooms.

Does Kamandalu Ubud serve breakfast?

Yeah, full brekkie is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Kamandalu Ubud?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kamandalu Ubud?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kamandalu Ubud?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Kamandalu Ubud?

No, pets and service animals are not allowed.

Kamandalu Ubud Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 630 out of 846 reviews" "
Rating 8 - Good. 160 out of 846 reviews" "
Rating 6 - Okay. 35 out of 846 reviews" "
Rating 4 - Poor. 8 out of 846 reviews" "
Rating 2 - Terrible. 13 out of 846 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Christina

Stayed 3 nights in Jun 2024

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and very warm and friendly staff there!
Stayed 2 nights in Jun 2024

10/10 Excellent

Hitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for couples
Great hotel with friendly staff
Stayed 4 nights in Jun 2024

10/10 Excellent

Cintia, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

LOAN

Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ubud resort.
Beautiful resort in a lovely location. Staff are very accommodating and the resort has a complimentary shuttle to Ubud downtown.
Stayed 5 nights in Apr 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with even better staff and service.
Stayed 6 nights in Mar 2024

10/10 Excellent

Andre, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was absolutely amazing. The garden villa with pool was unbelievable. The staff really took pride in making sure all request was made. Everyone from the front desk to security was kind, welcoming and pleasant. Absolutely would stay here again.
Stayed 7 nights in Mar 2024

8/10 Good

YoungJay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Megan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was looking forward to this stay for over 5 years! Totally devastated by the reality. Don’t be fooled like I was by the lovely instagram posts! The hotel is very tired and none of the selling points are even open! 2/3 of the hotel is closed and under renovation and the remaining 1/3 is very worn and tired. The lagoon and the Forrest swing were both closed as part of the renovation. I wasn’t made aware of this at the time of booking! Pool was cold and pretty dirty. The pool ladder was basically falling off, felt like it might go every time I got in and out the pool and I’m very light. Staff felt like they weren’t that interested. They don’t even bother to put pool towels or cushions out, we had to ask. Reception staff were lovely but it definitely wasn’t a 5 star experience. It should be closed for the renovation! It felt like it was running on bare minimum. Very bad accessibility for those with children or disabilities. Lots of stairs, no lifts! About the only thing going for it was the location! Very disappointed indeed! A warning to look elsewhere!!

10/10 Excellent

Diah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ground with friendly staffs. The property is very clean and the surrounding is tranquility with the view. food is really good for breakfast and dinner. We like staying at our bungalow with private pool and out door cabana with daybed. Complimentary drinks and canapés in the evening. Free yoga in the morning on the canyon above the river. I would definitely stay there again. If you need a place to relax and unwind, this is the place. It’s not far from the village center of Ubud.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the nicest staff and hotel I’ve ever stayed at !!!!!

10/10 Excellent

JASREMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUST GO PLACE IN BALI!
The stay was wonderful. Very impressed by the hospitality of the staff. The room service was great and the staff were quite prompt with the services. Quite clean rooms, restaurants, and swimming pools. Enjoyed the floating breakfast, and complimentary breakfasts along with other perks.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bavand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best experience you may have in Bali
This hotel is all you need in Bali. Beautiful hotel with super nice staff and great breakfast. Thank you for your hospitality and amazing service
Stayed 4 nights in Nov 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 3 nights in Nov 2023

10/10 Excellent

Osama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location excellent staff
Stayed 5 nights in Nov 2023

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023

10/10 Excellent

JASON

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was excellent, although there are two points I would raise to the hotel management to make our stay better. The front desk wouldn’t book outside taxis for is, which would be usual in other hotels and the room was checked while we were still packing and before the checkout time, this would be done when the guests are checking out not when they are in the room, was quite awkward. Thanks, these are small points but can help the hotel be better.
Stayed 3 nights in Sep 2023

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property itself was very lush and green. It is beautiful to walk around. The pool suite was wonderful. We liked the pool and the inside of the suite itself quite a lot. The staff is helpful and kind. However- this place is in desperate need of an upgrade and facility renovations. What you see on Instagram is not reality. The overall aesthetic is lacking the taste level is questionable and the cliental is low budget.
Stayed 1 night in Sep 2023

2/10 Terrible

Hazel

This is the worst hotel experience i have ever had. We booked a villa which provided afternoon tea. And my husband and I had it but my parents didn’t. We both GOT FOOD POSITIONING. we ate ceviche and juice there. We pretty sure it’s the food there gave us food positioning because my husband didn’t eat anything afterwards. And we both still got the same symptoms such as diarrhea, vomit and chill etc. I told the staff there and they just kept saying it’s not their food problem. They even kept saying it’s the food we ate outside were not clean. But we kept telling them the same story that the food we ate outside was at a cooking class and no one had problem. Turn out, we didn’t get any response and they just left at the check out. I DEFINITELY DONT RECOMMEND TO STAY HERE. Because the food here is not clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, incredibly helpful and friendly staff, amazing rooms, wonderful dining experiences.....10/10
Stayed 2 nights in Sep 2023