2/10 Terrible
Charlotte
Travelled with family
3 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We originally had booked 5 nights however we only remained for 1 and checked out early. We found the photos are quite misleading especially how the hotel is layout. The pool area is tiny with few loungers for the amount of rooms and it’s located at the front of the hotel not giving you any privacy. Same for the restaurant area, to get to the rooms you walk right through the middle of the eating area again not giving you any privacy or peace to eat. During dinner and breakfast people were walking through the dining area with their suitcases to check out, house keeping rolling their trolleys and work men constantly walking past you whilst trying to eat with the heat being stifling in this area.
The room is quite nice, a bit dated, and the bed was very comfy, we found the cleanliness to be lacking. In the bathroom we found clumps of black hair, the shower was rusty and the glass doors were covered in limescale. The plunge pool area was ok, we were hoping to use it on our first evening however you need to request pool towels instead of them already being in the rooms which we had to request twice over 4 hours.
Upon checking out early the staff did not care to ask why we were leaving early, they only wanted to inform us that we would not get refunded. The reception staff could do with some customer service training as if it was my hotel I would want to know what could have been done to improve their experience but maybe they only care about the money.
Charlotte
Stayed 5 nights in Nov 2024