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Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

5.0 star property
Luxury Seoul hotel connected to a shopping centre, steps from Yongsan Electronics Market
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Lunch, dinner and brunch served
Lunch, dinner and brunch served
Lunch, dinner and brunch served
Yoga
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Gym
  • Parking available
  • Breakfast available
The price is AU$340
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
95, Cheongpa-ro 20-gil, Yongsan-gu, Seoul, 04372
  • Yongsan Electronics Market
    ‪8 min walk‬
  • Shilla I’Park Mall
    ‪12 min walk‬
  • War Memorial of Korea
    ‪4 min drive‬
  • Seoul (ICN-Incheon Intl.)
    ‪50 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 3 Bedrooms

Premium bedding, down duvets, in-room safe, individually decorated

Premier Suite, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Executive Lounge
Free cots/infant beds
  • 153 sq m
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 110 sq m
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Indoor pool

Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City

Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1001)
The price is AU$329
for 1 room
includes taxes & fees
8 Feb - 9 Feb
Novotel Suites Ambassador Seoul Yongsan - Seoul Dragon City

About the area

Seoul

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan puts you in the heart of Seoul, connected to a shopping centre and within a 20-minute stroll of Yongsan Electronics Market and Shilla I’Park Mall. Highlights at this luxury hotel include 3 bars/lounges, 4 coffee shops/cafes and a casino. .The fine-dining restaurant, A la Maison Wine & Dine, is open for brunch, lunch and dinner. Sky Kingdom is the hotel's own bar. Enjoy the indoor swimming pool, gym and sauna as well as access to a driving range. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .With a stay at this 5-property class Yongsan-gu hotel, you'll be 2.4 km (1.5 mi) from War Memorial of Korea.

What's nearby

  • Yongsan Electronics Market - 8 min walk
  • War Memorial of Korea - 4 min drive
  • Lotte Outlets Seoul Station - 4 min drive
  • Namdaemun Market - 5 min drive
  • N Seoul Tower - 6 min drive

Getting around

  • Sinyongsan Station - 12 min walk
  • Seoul Station - 13 min drive
  • Seoul (ICN-Incheon Intl.) - 50 min drive

Restaurants

  • ‪The Ribbon - ‬1 min walk
  • ‪In Style - ‬1 min walk
  • ‪푸드익스체인지 - ‬2 min walk
  • ‪더26 - ‬17 min walk
  • ‪King’s Vacation - ‬11 min walk

About this property

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Luxury Seoul hotel connected to a shopping centre, steps from Yongsan Electronics Market
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as 4 coffee shops/cafes and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A casino, a library, and an arcade/games room are also featured at the luxury Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Free self parking is available.

This 5-star Seoul hotel is smoke free.

  • 202 guestrooms or units
  • 31 levels
  • 3 bars or lounges
  • 4 coffee shops
  • Conference rooms
  • Built in 2017
  • Casino
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan offers 202 accommodations with tablet computers and washers/dryers. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. 55-inch LED televisions come with premium cable channels. Accommodation at this 5-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Valet parking on site (KRW 22,000 per night)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 10:30 AM on weekends; KRW 55,000 for adults and KRW 27,500 for children
  • 3 bars/lounges
  • 4 coffee shops/cafes
  • A restaurant

Restaurants on site

  • A La Maison Deli
  • A la Maison Wine & Dine
  • Food Exchange
  • In Style
  • Sky Kingdom

Things to do

  • 146 slot machines
  • 55 gaming tables
  • Arcade/game room
  • Casino (33,874 square feet of space)
  • Golf driving range
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • Tablet computer

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Rice cooker
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property’s Fitness center, Indoor Pool and Sauna are currently closed on the 4th Tuesday of every month.

Access methods

Staffed front desk

Pets

  • Pets: KRW 55000 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for KRW 55000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KRW 55000 for adults and from KRW 27500 for children
  • Valet parking fee: KRW 22000 per night
  • Pet fee: KRW 55000 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: KRW 55000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar and geothermal energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property uses solar and geothermal energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Mercure Ambassador Hotel Seoul Yongsan
Grand Mercure Ambassador Hotel
Grand Mercure Ambassador Seoul Yongsan
Grand Mercure Ambassador

Frequently asked questions

What is the cancellation policy at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?

As of 25 Jan 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan on 2 Feb 2025 start from AU$339.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?

Yep, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan has a free self car park. Additionally there is valet parking for KRW 22000 per night.

Does Grand Mercure Ambassador Hotel and Residences Seoul Yongsan have a pool?

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan has an indoor pool.

What luxury perks are available at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan features an indoor pool, a sauna and 3 bars. All guestrooms come with premium bedding, 24-hour room service and tablet computers.

What makes Grand Mercure Ambassador Hotel and Residences Seoul Yongsan a romantic place to stay?

A bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan.

Is Grand Mercure Ambassador Hotel and Residences Seoul Yongsan family-friendly?

You bet! With amenities such as an arcade and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Grand Mercure Ambassador Hotel and Residences Seoul Yongsan is a hit with families.

Does Grand Mercure Ambassador Hotel and Residences Seoul Yongsan serve breakfast?

Yep, buffet brekkie is offered on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?

No, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?

Yep, you can grab a meal at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan's onsite restaurant that serves brunch, lunch and dinner.

What time are check-in & check-out at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan?

Dogs are welcome at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 475 out of 648 reviews" "
Rating 8 - Good. 124 out of 648 reviews" "
Rating 6 - Okay. 28 out of 648 reviews" "
Rating 4 - Poor. 8 out of 648 reviews" "
Rating 2 - Terrible. 13 out of 648 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

leonardus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Oct 2024

10/10 Excellent

Phuong, Kissimmee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place l!
Stayed 2 nights in Oct 2024

10/10 Excellent

Hwa J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

leonardus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😘
Stayed 1 night in Oct 2024

10/10 Excellent

leonardus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Oct 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Great amenities. Staff were very nice and very helpful. Staff answered all questions. Great hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the accommodations provided for family traveling with toddler. Also love the convenience to shopping and food areas as well as airport limousine
Stayed 2 nights in Sep 2024

8/10 Good

Ariuntsetseg

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable bed
Stayed 2 nights in Sep 2024

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Hansoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome room to stay
Great rooms and service
Stayed 1 night in Jun 2024

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Three hotels in one property made movement to facility dining, gym, pool, spa, and casino a little confusing and time consuming. I did not like the fact that every time I went into the casino I had to show my passport, even if I had just left moments before and had to go back in to pick up something I had left behind at one of the machines. Close to mall made shopping easy. Close to train station made transportation easy.
Stayed 3 nights in May 2024

10/10 Excellent

Lida

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff are excellent. Not the most happening neighborhood. But I chose the hotel for its location- right next to the Yongsan train/subway station and that served its purpose well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephanie, Lacey

Stayed 2 nights in Apr 2024

10/10 Excellent

Marie Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

8/10 Good

Man Chui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time booking the Grand Mercure this month and invited my family this time! Best hotel experience in all of Seoul! Will definitely be back! ☺️👍
Stayed 1 night in Nov 2023

10/10 Excellent

Daun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Daun

Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! One of the Best in Seoul
It was amazing! Great location and great service. Would like to take my family again!! Friendly service good breakfast. If I knew it was this great I would reserve every time!
Stayed 1 night in Nov 2023

10/10 Excellent

Daun

Stayed 1 night in Nov 2023

10/10 Excellent

Alexandru Laurentiu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel with easy access to Metro and Train
Wonderful stay at this hotel. It is located near Yongsan station (KTX/ITX/ Metro Line 1)with easy access through the walkway(on exit 3), hence even if the weather is bad, you will have no problem. Escalators and elevator are at the end and you can go to the Seoul Dragon city which means in fact all 3 Accor hotels and Lucky Seven casino. Ipark Mall is also accessible by exit 1 from the same Metro Station and after another 300m you will gent to Sinyongsan station (Metro line 4). Bed is very comfortable and 4 pillows were provided. Big apartment with plenty of storage options. Nice view from the windows as it was located on the 18th floor. From our windows we were able to see N tower, and from the other side I presume you can see Han River. Bathroom is big too, with shower, bathtub and WC with bidet functions. Ammenities kit is provided free of charge and replenished as needed. Towels are fluffy and robes are also available. Breakfast provided is excelent and plenty options are available for westerners and koreans: several types of bread, soups, eggs and live egg station, salami, ham, bacon, sousages, yogurts, pastry, various type of jam, honey, fresh juice (orange, apple,grapefruit), coffee machine, fruit cuts, s.o. Room is cleaned on daily basis and they are doing a very good job. Slippers are also provided. Smoking area is near by (near the entrance of Seven Luck Casino and the rest of the hotels). We will choose the same hotel next time.
Seoul Dragon City
Lobby
Stayed 15 nights in Oct 2023

10/10 Excellent

Edward

Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, good English. Comfy beds and very clean and well presented rooms
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
만족스럽지못했어요.
추석때 친척방문을 위해 디럭스 스위트에 묶었습니다. 처음방문전 차량을 두대 주차할수도 있는상황이어서 호텔에 전화를 걸어 문의했는데, 디럭스스위트라고 얘기했는데도 객실당 차량한대만 주차가능하다는 답변을 받았습니다. 나중에 체크인할때 두 대가능 하다는 말을듣고 어이가없어ㅆ습니다. 이게 시작이었죠. 샤워실은 막혀있어서 물이 넘쳐날까 조마조마 했었고, 비데는 동작도 안됐고, 에코프렌들리 대용량 바디워시는 고장나 펌핑이 안됐고, 드라이어는 플러그 꽂자마자 과열로 타는 냄새가나서 급히 플러그를 뽑았습니다. 이런일이 오성호텔에서 일어날 수있는 일인지 당황스러웠습니다. 체크아웃때 상황을 설명드렸으나, 형식적인 죄송합니다란 사과밖에 없어서 다시는 이호텔에 머물고 싶지않다는 생각이 들게했습니다
Stayed 1 night in Sep 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and check out process was a bit too detailed and took longer than necessary. However the rest of our stay way very comfortable and we had a great time. Amazing gym and sauna/spa with great views. Great concierge service from Pauline :) Merci!
Stayed 6 nights in Sep 2023