![[Surprise Benefit] Standard Double - Breakfast for 2](https://images.trvl-media.com/lodging/13000000/12700000/12696100/12696090/22da6df6.jpg?impolicy=resizecrop&rw=297&ra=fit)
4/10 Poor
MADALINA
27 Sept 2024
Liked: Cleanliness
Disliked: Staff & service
I don’t even know where to start with this. This has been my absolute worst experience at a Shillastay. So, I came to this property from Shillastay Yeoksam. I shared with the staff at check in that at my previous location I was barely able to sleep due to my room being next to the elevator and to please not give me a room in a busy area so I can finally rest.
I could not sleep at all during my 4 nights here. The first two nights, there was a team of European athletes that were on my floors and constantly making noises and screaming in the hallways until midnight. I adjusted and just slept at midnight. When in Korea I have to wake up around 4:00 am to work on California time. Around 6 am… again loads noises on the hallway and I was even put close to a staff room where the service personnel was keeping supplies and the doors were constantly opening and closing. It was so, so noisy …
Then, 2 days in a row the person who cleaned my room did not leave me any water. The fridge in my room was also not working and not closing all the time way so I lost good food due to it.
Finally, the grand finale came on my last night there where a Korean couple or two co-workers (man and woman) were occupying the room where the European athletes had checked out of and they fought and screamed until 2 am. At 1:20 am I finally had to call the front desk because they were coming in and out of their room and banging the doors so loud my entire room was shaking. Never again!
MADALINA
Stayed 4 nights in Sep 2024