4/10 Poor
Mary E
Travelled with family
15 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired and not up to the Hyatt Standard
We were excited to spend time at this resort but the unit that we had in Trailhead 1 was old and worn out. The carpet was ripped in places and the pins were sticking out
- stabbed my foot. We went for the weekend plus Sunday night but our cards stopped working on Sunday afternoon. We had to wait 30 minutes for them to bring us replacements! The dryer did not work to do the towels which we had to do as there were no pool towels for the hot tub. One master sink was blocked, the master toilet ran all night so we had to turn the valve off, and the door to the patio did not lock. We did not want to let engineering in while we were there nor wait for them so we reported it at checkout and they looked completely disinterested in the feedback. The elevator in the building broke on the Sunday and we had to use the stairs which was not fun when leaving on Monday. Again reported it and no response. I had emailed the property about archery and they never responded - I had to call 3 times instead. There is NO recycling on the property and there was garbage by the pool for the whole time we ere there. Not at all good value nor Hyatt standard. That said, we did enjoy an ebike ride that was reasonable price for rental but not when you paid the resort fee!
Mary E
Stayed 3 nights in Oct 2024
