2/10 Terrible
Monica
Business traveller
23 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be condemned! The room smelled dingy, the drain in the bathtub and sink did not drain, the vent in the bathroom didn't work and that's probably why they have mold growing! We saw a few roaches come from underneath the door and so we asked to be moved. Henry, the night clerk put us in a room with no jacuzzi and promised that the day manager would make sure our room was switched back to one with a jacuzzi, which is WHAT WE PAID FOR. In the morning I called the front desk and spoke to Henry, the front desk manager. He was unsympathetic, very rude, and refused to accept any responsibility for putting a family, with an 8 month old, in a mold and roach infested room. Furthermore he lacks customer service skills and Ramada should consider firing him! He refused to put us back into a room with a jacuzzi and thought that he would make it all "better" by giving us HALF of the cost of the room with the jacuzzi! And finally, the view in the room we were placed into was blocked by construction debris and also had a dingy/moldy smell. We ended up leaving to another hotel down the street, check it out (Best Western)!
I highly recommend you STAY AWAY FROM THIS PROPERTY!
Unable to upload photos here but you can check out my review on google!
Monica
Stayed 4 nights in Aug 2024