4/10 Poor
YEVGENY
Travelled with family
29 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place has a lot of room to grow.
Our family was excited for our short vacation in St. George, and while this hotel initially seemed like a great choice, it fell short in several areas. The check-in process was friendly, and the staff were supportive, which set a positive tone. However, the room, advertised as a suite, was much too small. There was barely enough space to move around, and the kitchenette was impractical. To make matters worse, our room on the top floor was extremely noisy during certain hours, with vibrations that made it feel like the room was moving. Despite reporting the issue to the front desk, it was never resolved.
The hotel appeared to be understaffed, as we often saw trash bags piling up next to the large garbage containers near the elevators, creating an unpleasant sight. While the front desk staff was understanding, they seemed overwhelmed and unable to address the issues promptly.
On a positive note, the pool was a highlight. It was clean, well-maintained, and pleasantly warm, offering a great place to relax despite the cool weather outside.
What truly led me to write this review was the lack of response to an email I sent to the hotel’s management regarding our concerns. I’ve yet to receive any acknowledgment or reply, which only added to our frustration. While the hotel had potential, the overall experience was disappointing, and the lack of follow-up from management was especially concerning.
YEVGENY
Stayed 2 nights in Dec 2024