4/10 Poor
Laura
Travelled with partner
24 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
Staff were rude and the room was never properly cleaned, the room was very moist at all times, we were on our honeymoon and asked for a mattress cover (twice) to join the two separate beds and never got it. I fell asleep during a facial and the spa staff woke me up by slapping me on my cheek twice. The food was Ok for the first day but then continued to make me sick and was the same options pretty much every day. The “all inclusive” makes you think you get a special restaurant to book once a week for free, but surprise it’s just another buffet and looks exactly like something they’ve served at the other regular buffet another day. The pool bar never had ice and the staff member actually told my husband to complain to front of house staff for him because he had been asking for them to fix his pool bar ice machine for 3 weeks with no luck??? We’re in very hot weather it’s kind of obscene for an employee to tell a guest that. When asked about what the all inclusive band gets us on arrival the first day other staff were very rude to both my husband and I. Want some fresh water??? Forget about it. Buy some at the store unless you want to take the elevator down to the ground floor everything to use a fountain across the hotel… or there’s a mythical water fountain on floor 5 or you can get lose in a maze trying to find one by the gym but that’s your options. The bathroom becomes a pond each shower and not enough towels to manage that either. Stay in Valletta or Sliema if you can
Laura
Stayed 7 nights in Aug 2024