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Garden Palace Hotel Surabaya

4.0 star property
Hotel with 3 restaurants, near Tunjungan Plaza

Photo gallery for Garden Palace Hotel Surabaya

Interior entrance
Royale Suite | Living room
Fitness facility
Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds
2 bars/lounges, lobby lounge

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271
  • Surabaya Plaza Shopping Mall
    ‪4 min walk‬
  • Grand City Surabaya
    ‪10 min walk‬
  • Tunjungan Plaza
    ‪12 min walk‬
  • Surabaya (SUB-Juanda)
    ‪18 min drive‬

Room options

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Royalle Club Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Suite

Royalle Suite

Royalle Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
Memory foam bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Menteri Suite

Menteri Suite

Menteri Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Sultan Suite

Sultan Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Thematic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin

Deluxe Thematic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Royalle Club King

View from room

Royalle Club King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Classic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King

View from room

Superior King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton bed sheets
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

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Exterior

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includes taxes & fees
7 Apr - 8 Apr
Doubletree By Hilton Surabaya

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Frequently asked questions

What is the cancellation policy at Garden Palace Hotel Surabaya?

Garden Palace Hotel Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Garden Palace Hotel Surabaya?

Yep, Garden Palace Hotel Surabaya has a secured uncovered self car park with in/out privileges for IDR 60000 per day. Onsite parking is limited (max 10 spaces per unit).

Are there any beaches close to Garden Palace Hotel Surabaya?

The closest beach to Garden Palace Hotel Surabaya is New Kenjeran Beach (6.3 km).

Is there a spa on site at Garden Palace Hotel Surabaya?

Yep, there is an onsite spa at Garden Palace Hotel Surabaya. You'll enjoy services like massages.

What luxury perks are available at Garden Palace Hotel Surabaya?

Garden Palace Hotel Surabaya features a full-service spa, a nightclub and a health club. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Garden Palace Hotel Surabaya a romantic place to stay?

24-hour room service, plus memory foam beds in the guestrooms, help set the scene for a romantic weekend at Garden Palace Hotel Surabaya.

Does Garden Palace Hotel Surabaya serve breakfast?

Sure does, buffet brekkie is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Garden Palace Hotel Surabaya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Garden Palace Hotel Surabaya?

Yep, you can grab a meal at Garden Palace Hotel Surabaya's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Garden Palace Hotel Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Garden Palace Hotel Surabaya?

No, pets and service animals are not allowed.

Garden Palace Hotel Surabaya Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 73 reviews
Rating 8 - Good. 29 out of 73 reviews
Rating 6 - Okay. 14 out of 73 reviews
Rating 4 - Poor. 11 out of 73 reviews
Rating 2 - Terrible. 5 out of 73 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jieling

Stayed 2 nights in Jan 2023

8/10 Good

wordlington

Stayed 4 nights in Nov 2021

10/10 Excellent

Willy

Stayed 1 night in Jun 2021

2/10 Terrible

Saad

Stayed 3 nights in Jun 2021

4/10 Poor

jonny

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Stayed 3 nights in Mar 2020

8/10 Good

Widodo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, need better wifi
Stayed 1 night in Mar 2020

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defiantly will stay again
Great
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
Stayed 3 nights in Feb 2019

2/10 Terrible

Njoo Aland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Very dirty hotel. Very old and not good place to stay
Stayed 1 night in Dec 2018

6/10 Okay

Shahul Hameed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel At Great Location Requires Renovation
This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2019

8/10 Good

Frankie

Liked: Staff & service
Can be better
I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Stayed 2 nights in Oct 2018

6/10 Okay

Kumar

Disliked: Cleanliness, property conditions & facilities
Avoidable and Very Old Property.
Horrible, they made me waited for Room from 9am till 2.30pm.
Stayed 2 nights in Oct 2018

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Location is good.... staff very friendly....
Stayed 3 nights in Sep 2018

6/10 Okay

Peter

Liked: Staff & service
Palace should be palatial
I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
Stayed 6 nights in Aug 2018

4/10 Poor

Albert, Vancouver, BC

Liked: Staff & service
Disliked: Cleanliness, room comfort
Was a very nice hotel. WAS
The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)
Stayed 1 night in Jul 2018

4/10 Poor

Dwi Retno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
Stayed 1 night in Jun 2018

8/10 Good

howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay.
comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.
Stayed 6 nights in Feb 2018

8/10 Good

Runtu, ontario, ca

Liked: Staff & service
Disliked: Property conditions & facilities
Hair dryer this hotel its so old but facility its good
Stayed 2 nights in Feb 2018

6/10 Okay

Zpatq, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
High-rise hotel with sweeping views
Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly staff
I Enjoyed staying with my family

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort