Tappan Holiday Packages

Even before we arrived the amazing team at The James New York were looking after us. Our arrival was delayed by 2 days due to a snow storm and the team understanding our situation shifted our reservation without penalty. On arrival, tired from our travel we were greeted by smiling staff who went out of their way to make sure we were looked after. During our stay, everyone was so pleasant - we felt very welcome! Couldn't have asked for a better place to make our home while in NY!

I knew when I checked in and the front desk person was chewing gum with her mouth open, that things would not go well. I had an issue with a staff member knocking on my door at 10.30pm and waking me to hand over brochures that were meant for another room. I had an issue with a terrible odour in my bathroom because the housemaids were not putting water regularly into the bathroom floor drain. The hotel is in a great location but old and desperately needs renovating. Julia and Michael in guest services were amazing and should be rewarded.