2/10 Terrible
Michael
Travelled with family
14 Aug 2024
We have stayed here before and it was okay. This time we arrived at 4pm for a 4 pm Check In. However the room wasn’t ready, which I was okay with. The informed me that I would receive a text soon telling me my family’s room was ready, I waited an hour and no text came. I had to go to the desk for an update. The concierge told me she had sent the text and blamed it on my phone for not receiving the text. The room had many carpet stains and the kitchen wasn’t fully functional for cooking. I should have complained, but I’m not much of a complainer. At check out they said they would email me a receipt, but surprise no receipt in my mailbox. I have an extra charge on my credit card and I don’t know what it is. Be sure to check and ask questions or avoid staying here.
Michael
Stayed 1 night in Aug 2024