2/10 Terrible
Nikki
Travelled with family
5 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This booking was a nightmare. First of all, their staff lied about changing my reservation before I got there- we needed to change our dates, and called the property beforehand. The staff member told me she changed them, but actually didn’t. I ended up getting charged for a no-show, and that had to be fixed. When we arrived to the property, it was FILTHY. It literally looked like they didn’t have anyone cleaning. The stairs leading to the rooms were disgusting and looked like they hadn’t been vacuumed in months. The smell in the hallway and rooms was simply sickening- like a mix of old gym socks, body odor, wet cigarettes and marijuana! All the rooms are located upstairs, and they had no elevator! Nobody helps take your luggage up the flights of stairs to your room! They advertise an indoor pool and hot tub, which was part of the reason we even booked the property, but they said they were closed “for the season.” What?? Another staff member told us the heater was broken in the pool and the hot tub. We thought we’d just deal with it since we were only there for 2 nights anyway- we were in town for a wedding. However, once we got to the room and the smell became unbearable, we went back to the front desk and asked for a refund. At least the young guy at the front desk was kind and understanding.I’ve never left a property like this before, but this place was absolutely unacceptable for us. I do not recommend this property to anyone, and would NEVER book this property again! RUN!
Nikki
Stayed 2 nights in Nov 2024