2/10 Terrible
Gerona
Business traveller
22 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room terrible odor had to check out
Subject: Concern Regarding Recent Stay
Dear [Hotel Manager of La Quinta inn
I hope this message finds you well. I am writing to express my disappointment regarding a recent experience my family and guests had at your hotel. I had arranged for them to stay at your establishment, but unfortunately, their experience fell far below expectations.
Upon arrival, they encountered a significant issue with their room, as the bathroom emitted a strong sewage odor. When they inquired about switching rooms, they were informed that no alternatives were available. Moreover, there was a noticeable lack of empathy from the staff, with no apologies offered or potential solutions presented.
Additionally, I was surprised to see that the front desk staff were dressed in casual street clothes, which did not convey a professional image. I believe that having staff wear uniforms or name tags would enhance the overall guest experience and convey a sense of professionalism.
Given these circumstances, my family ultimately had to vacate your hotel and find accommodations at the Embassy Suites. While I understand that hotels can be fully booked, the absence of a proactive approach to addressing the situation was disheartening. Acknowledging the issue and offering assistance would have gone a long way in improving our experience.
I believe it is important for all hotels, regardless of their star rating, to strive for a certain level of service and professionalism. Unfortunately, the odor in the roo
Gerona
Stayed 1 night in Nov 2024