4/10 Poor
Cathy
Travelled with partner
23 Aug 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have stayed here before when visiting relatives. There was construction going on, new roof, pool closed as there were nails in it from the construction. It probably would have been wise to close the hotel during this work. Told me they had a water pipe break the day before. Told me to let the water run for a bit as it had been fixed, I thought they meant let the water run to get the air out of the lines. I turned on the water and started washing my hands and looked down and brown gross water was coming out on my hands. They should have been handling out bottled water. I went to ask for some and they only had 2 small bottles and charged me for them. It was hotter than hell and our ac wouldn't go below 73, if it did it got a error
code. When I contacted the lady at the desk she said it's because it's so hot and it's the same in all rooms. I don't know about that but I think she just didn't want to change our room. We don't expect much, but just about everything was wrong. Kids running up and down the hallways and a dog barking all night in the room across from us. I have also stayed at the BW next door and honestly this hotel has always been better than the BW. I know this was not the normal circumstances at this facility but I can't believe I paid a dime to stay here on 8/10-8/12..
Cathy
Stayed 2 nights in Aug 2024