2/10 Terrible
Siting, Mercer Island
Business traveller
20 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived a bit early, around 2PM, to check in, but the front desk attendant, Dylan, informed me that the room wasn’t ready and that I would need to wait about two hours for a manager to arrive before I could check in. With the parking lot nearly empty and no housekeeping staff in sight, his explanation seemed insincere. When I inquired how long it typically takes to clean a room, he dismissively replied, “I’m not a cleaner, so I don’t know how long,” and added that the room "needs final inspection and all that." His response felt disingenuous and unprofessional, making the experience unpleasant. Compared to other hotels I’ve stayed at, this was a shockingly poor experience.
In the morning, the coffee situation at breakfast was disappointing. The coffee jar was almost always empty, and when I pointed it out to Dylan—who was at the front desk watching the coffee containers—he nonchalantly said it would take 7 minutes to brew another pot. It ended up being about 20 minutes of waiting before coffee was available.
The room itself was far below standard. The bed was uncomfortable, with thin, ill-fitting sheets that barely stayed on the mattress, making it difficult to sleep. The towels were thin, some were stained and old, and the pillows were atrocious.
Overall, this hotel was a significant letdown. There are much better options in town. The only saving grace was Vicky, the breakfast attendant, who was warm, caring, and attentive—a bright spot in an otherwise disappointing stay.
Siting
Stayed 7 nights in Nov 2024