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The Opus Westchester, Autograph Collection

5.0 star property
Luxury hotel with 3 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Opus Westchester, Autograph Collection

Presidential Suite, 1 Bedroom, Non Smoking | Living area
Indoor pool, open 8:00 AM to 8:00 PM, pool loungers
Sauna, steam room, body treatments, hydrotherapy, hot stone massages
Egyptian cotton sheets, premium bedding, in-room safe, desk
Sauna, steam room, body treatments, hydrotherapy, hot stone massages

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
3 Renaissance Square, White Plains, NY, 10601
  • Galleria at White Plains
    7 min walk
  • Pace University Law School
    11 min walk
  • The Westchester Mall
    12 min walk
  • White Plains, NY (HPN-Westchester County)
    15 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe, desk

Premier Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Living area

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Cambria Hotel White Plains - Downtown

Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (1027)
The price is AU$447
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Cambria Hotel White Plains - Downtown

About the area

White Plains

A luxury stay in White Plains awaits you at The Opus Westchester, Autograph Collection. Within just a 15-minute stroll, you'll find Galleria at White Plains and Pace University Law School. Highlights at this hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hydrotherapy and mani/pedis along with access to the sauna and steam room. The restaurant, Kanopi, serves Portuguese cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, steam room and pool loungers. Business amenities include 6 meeting rooms and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 1:00 PM. There's also the convenience of valet parking. .Sights within a 15-minute walk of this White Plains hotel include The Westchester Mall and White Plains Hospital Center.

What's nearby

  • Galleria at White Plains - 7 min walk - 0.6 km
  • Pace University Law School - 11 min walk - 0.9 km
  • The Westchester Mall - 12 min walk - 1.0 km
  • White Plains Hospital Center - 13 min walk - 1.2 km
  • Westchester County Center - 18 min walk - 1.5 km

Getting around

  • White Plains Metro-North Railroad Station - 9 min walk
  • White Plains, NY (HPN-Westchester County) - 15 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Famous Famiglia Pizzeria - ‬2 min walk
  • ‪Asian Legend - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪The Blind Pig of Westchester - ‬2 min walk

About this property

The Opus Westchester, Autograph Collection

Luxury hotel with 3 restaurants and full-service spa
The Opus Westchester, Autograph Collection offers its guests a full-service spa, an indoor pool, and a steam room. There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 6 meeting rooms are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the luxury The Opus Westchester, Autograph Collection. For a fee, parking is available.

This 5-star White Plains hotel is smoke free.

  • 146 guestrooms or units
  • 10 levels
  • 3 dining venues
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
The Opus Westchester, Autograph Collection offers 146 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 33 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 6 to 30 per person
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Kanopi
  • The Opus Lounge

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6 to 30 per person
  • Valet parking fee: USD 33 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Westchester
Ritz-Carlton Westchester White Plains
Westchester Ritz-Carlton
Ritz Carlton White Plains
Ritz White Plains
White Plains Ritz-Carlton
The Opus Westchester
The Ritz Carlton New York Westchester
New York City White Plains Autograph Collection
The Opus Westchester, Autograph Collection Hotel
The Opus Westchester, Autograph Collection White Plains
The Opus Westchester, Autograph Collection Hotel White Plains

Frequently asked questions

What is the cancellation policy at The Opus Westchester, Autograph Collection?

The Opus Westchester, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Opus Westchester, Autograph Collection?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at The Opus Westchester, Autograph Collection on 14 Dec 2024 start from AU$561.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Opus Westchester, Autograph Collection?

Yep, The Opus Westchester, Autograph Collection has valet parking for USD 33 per day.

Are there any beaches close to The Opus Westchester, Autograph Collection?

The closest beach to The Opus Westchester, Autograph Collection is Hawthorne Beach (10.5 km).

Is there a spa on site at The Opus Westchester, Autograph Collection?

Yep, there is an onsite spa at The Opus Westchester, Autograph Collection. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does The Opus Westchester, Autograph Collection have a pool?

The Opus Westchester, Autograph Collection has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Opus Westchester, Autograph Collection?

The Opus Westchester, Autograph Collection features a full-service spa, an indoor pool and 3 restaurants.

What makes The Opus Westchester, Autograph Collection a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Opus Westchester, Autograph Collection.

Is The Opus Westchester, Autograph Collection family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Opus Westchester, Autograph Collection is a hit with families.

Does The Opus Westchester, Autograph Collection serve breakfast?

Sure does, cooked-to-order brekkie is served weekdays between 6:30 AM and 10:00 AM and weekends between 7:00 AM and 1:00 PM.

Is there a free airport shuttle available at The Opus Westchester, Autograph Collection?

No, The Opus Westchester, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Opus Westchester, Autograph Collection?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Opus Westchester, Autograph Collection?

Check-in begins at 3 PM. Check-out time is noon.

The Opus Westchester, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 352 out of 473 reviews" "
Rating 8 - Good. 69 out of 473 reviews" "
Rating 6 - Okay. 29 out of 473 reviews" "
Rating 4 - Poor. 12 out of 473 reviews" "
Rating 2 - Terrible. 11 out of 473 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
We truly enjoyed our stay here at the Opus! Everyone was friendly and the rooms were clean! We felt well taken care of.
Stayed 2 nights in Aug 2024

10/10 Excellent

Katharine

Stayed 1 night in Aug 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Michelle

Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

luise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
all around great staff, property service.
Stayed 2 nights in Aug 2024

10/10 Excellent

Albert

Stayed 1 night in Aug 2024

10/10 Excellent

Marc, St. Catharines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would come back again. Our room was spacious and clean. Lots of restaurants nearby and activities to do. Valet service was great and staff was personable and laidback. I can tell they still have The Ritz-Carlton hospitality ethics which is why the stay was so great!
Stayed 2 nights in Aug 2024

10/10 Excellent

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and outstanding service.
Stayed 3 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Damara

Liked: Staff & service
When we checked in weren't able to actually get to our room because we weren’t in the system. So we went to dinner and waited it out
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The room was left dirty, I expected better.
The place was beautiful and staff very helpful and observant. First impressions are everything and I paid for a king sized room. When i entered, there was garbage left, empty water bottle on the floor and dirty bandaid in the bathroom. The tv also did not work well, the outlet kept disconnecting. Beautify does not take away cleanliness. With the amount of money I paid i expected better.
Stayed 1 night in Jun 2024

10/10 Excellent

Yaffa

Stayed 2 nights in Jun 2024

10/10 Excellent

Lauren

Stayed 1 night in Jun 2024

10/10 Excellent

Rosalind

The suite was beautiful! Will definitely come back.
Stayed 1 night in Jun 2024

8/10 Good

Yanelsi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, luxury facilities, great food, good service, great location with lots of dining and shopping options. A great place to stay.
Stayed 3 nights in Jun 2024

10/10 Excellent

Dustin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, excellent services
Stayed 1 night in Jun 2024

10/10 Excellent

Deborah Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

kevin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
front desk service and response
Stayed 1 night in May 2024

4/10 Poor

kevin

Travelled with family
Tired Front desk had check in problems
Stayed 1 night in May 2024

10/10 Excellent

Lashawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service from the front desk team and Daniel in spa gives the best facial. Im back in less than two months. The red horse restaurant food is delicious and the staff is great. Must have the bacon its the best bacon ive ever had. Lol
Stayed 1 night in May 2024

6/10 Okay

amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We paid for the executive suite and check in should have been at 3pm and we had to wait 2 hours for our room to be ready..when you pay that price for a hotel room it should be ready by check in. It made us late for our plans that evening as we were celebrating our anniversary. So slightly disappointed.
Stayed 1 night in May 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and relaxing
Stayed 1 night in Apr 2024

6/10 Okay

Somer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent but Had Issues
Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.
Stayed 1 night in Apr 2024

6/10 Okay

Annie

Business traveller
Liked: Cleanliness, property conditions & facilities
I ordered an Amazon package that was delivered to the property and marked as received by reception. They told me they would check the cameras and call me back. They never did. My expensive shoe order was conveniently misplaced and no one bothered. I am a business travel with an office in White Plains. I will never return due to what is either dishonesty or lack of follow through.
Stayed 2 nights in Jan 2024