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DoubleTree by Hilton Williamsburg

4.0 star property
Suburban hotel with fitness centre and outdoor tennis courts
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Williamsburg

Lobby
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
Exterior
Serves lunch and dinner

Reviews

8.2 out of 10

Very good

Popular amenities

  • Laundry
    Laundry
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
50 Kingsmill Rd, Williamsburg, VA, 23185
  • Kingsmill Plantation Golf Course
    3 min drive
  • Kingsmill Beach
    4 min drive
  • Busch Gardens Williamsburg
    5 min drive
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    19 min drive

Room options

View all photos for Deluxe Room, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Multiple Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Premium Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-in Shower)

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Sofa bed
  • 56 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Studio Suite, 1 King Bed

Junior Studio Suite, 1 King Bed | Living area

Junior Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Balcony

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 30 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Williamsbrg Busch Gardens Area, an IHG Hotel

Pool
Breakfast included
Parking included
Free WiFi
4.6 out of 5, Wonderful, (1008)
The price is AU$181
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Holiday Inn Express Williamsbrg Busch Gardens Area, an IHG Hotel

About the area

Williamsburg

At DoubleTree by Hilton Williamsburg, you'll be 2.5 km (1.6 mi) from Busch Gardens Williamsburg and 6.7 km (4.1 mi) from College of William and Mary. Highlights at this Art Deco hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The restaurant, Harvest Grille, is open for breakfast. Pitchers Lounge is the hotel's own pub, serving drinks along with lunch and dinner. Enjoy access to 2 outdoor tennis courts along with a gym and a seasonal outdoor swimming pool. 45000 square feet (4181 square metres) of event facilities include 41 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. To-go breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Places within a 15-minute drive of this 4-property class Williamsburg hotel include Williamsburg Winery and Fort Eustis.

What's nearby

  • Kingsmill Plantation Golf Course - 3 min drive - 2.2 km
  • Busch Gardens Williamsburg - 5 min drive - 3.0 km
  • College of William and Mary - 6 min drive - 6.7 km
  • Water Country USA - 6 min drive - 5.6 km
  • Williamsburg Winery - 11 min drive - 10.5 km

Getting around

  • Williamsburg Transportation Center - 9 min drive
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.) - 19 min drive

Restaurants

  • ‪Das Festhaus - ‬5 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Marco Polo's Marketplace - ‬6 min drive
  • ‪Trapper's Smokehouse - ‬4 min drive
  • ‪Grogan's Pub - ‬3 min drive

About this property

DoubleTree by Hilton Williamsburg

Suburban hotel with fitness centre and outdoor tennis courts
DoubleTree by Hilton Williamsburg offers its guests a seasonal outdoor pool, an indoor pool, outdoor tennis courts, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and 41 meeting rooms are available. Event space at this hotel measures 45000 square feet (4181 square metres) and includes conference space. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Williamsburg. Parking is available for a fee.

This 4-star Williamsburg hotel is smoke free.

  • 1 building
  • 295 guestrooms or units
  • 6 levels
  • 45000 sq ft of conference space
  • 4181 sq. m of conference space
  • Built in 1976
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Williamsburg offers 295 accommodations with a safe and coffee/tea makers. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 12 per night; includes in/out privileges)
  • Uncovered extended parking on site (USD 12 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 3 to 12 for adults and USD 3 to 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Harvest Grille
  • Pitchers Lounge
  • Williamsburg Cafe

Family friendly

  • Arcade/game room
  • Children's games
  • Fenced pool
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 41 meeting rooms
  • 45,000 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1976
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 3.00 to 12.00 for adults and USD 3.00 to 12.00 for children
  • Uncovered self-parking fee: USD 12 per night (in/out privileges)
  • Uncovered extended parking fee: USD 12 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open on 01 March and close on 02 November.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Williamsburg
DoubleTree Hilton Williamsburg
DoubleTree Williamsburg
Hilton DoubleTree Williamsburg
Williamsburg DoubleTree
Williamsburg Hilton DoubleTree
DoubleTree Hilton Williamsburg Hotel
DoubleTree by Hilton Williamsburg Hotel
DoubleTree by Hilton Williamsburg Williamsburg
DoubleTree by Hilton Williamsburg Hotel Williamsburg

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Williamsburg?

DoubleTree by Hilton Williamsburg offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Williamsburg?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Williamsburg on 1 Dec 2024 start from AU$177.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Williamsburg?

Yep, DoubleTree by Hilton Williamsburg has an uncovered self car park with in/out privileges for USD 12 per night. Uncovered extended parking costs USD 12 per night.

Are there any beaches close to DoubleTree by Hilton Williamsburg?

The closest beach to DoubleTree by Hilton Williamsburg is Jamestown Beach (11.7 km).

Does DoubleTree by Hilton Williamsburg have a pool?

Yep, and guests love it! DoubleTree by Hilton Williamsburg has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from March 01 to November 02.

Does DoubleTree by Hilton Williamsburg serve breakfast?

Sure does, to-go breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Williamsburg?

No, DoubleTree by Hilton Williamsburg does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Williamsburg?

Yep, they've got a lounge bar and an onsite restaurant. The bar/lounge is closed on Sunday, Monday, Tuesday, Wednesday and Thursday.

What time are check-in & check-out at DoubleTree by Hilton Williamsburg?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree by Hilton Williamsburg?

No, only service animals are allowed.

DoubleTree by Hilton Williamsburg Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 522 out of 1025 reviews" "
Rating 8 - Good. 237 out of 1025 reviews" "
Rating 6 - Okay. 132 out of 1025 reviews" "
Rating 4 - Poor. 87 out of 1025 reviews" "
Rating 2 - Terrible. 47 out of 1025 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and the was room very clean.
Stayed 1 night in Aug 2024

8/10 Good

Scott, Farnham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was OK, but some of the furniture is dated with lots of scratches and blemishes. The beds were very comfortable. Not very soundproof. Can hear other travelers moving around and talking or kids hollering.
Stayed 1 night in Aug 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was great. Front desk is very friendly & Helpful. Came back from a day out to a clean room, wasnt expecting housekeeping to visit so soon :) Pool was amazing!!! And the balcony was a plus!!
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Toilet Didn’t Get Fixed and Never Got Towels
We told the receptionist in the morning that our toilet doesnt work and we needed new towels. We never got them and our toilet was never fixed. We had to fix it ourselves. However, room was clean
Stayed 2 nights in Aug 2024

10/10 Excellent

Marlicee

Stayed 1 night in Aug 2024

10/10 Excellent

Deonna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property kept up well. Affordable price, pool was nice, bar drinks were good.
Stayed 2 nights in Aug 2024

6/10 Okay

Tim

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was fine..The only thing was that the bed wasn't as comfortable as I thought it would be..Over all it was fine.
Stayed 1 night in Aug 2024

10/10 Excellent

Bradford, Morgantown

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

4/10 Poor

James

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Busch Gardens, kids Loved the pool. Rooms were nice and staff were friendly
Stayed 1 night in Aug 2024

6/10 Okay

Whitney

Travelled with family
Liked: Staff & service
Decent Hotel
The staff was wonderful. The room was nice as well aside from a mystery stain on the couch and the ripped sheets.
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at the property again.
Stayed 1 night in Aug 2024

6/10 Okay

Courtney

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Door problems
Our room, the bathroom door would stick, and it was hard to open and closed. The sliding glass door to the patio was extremely hard to open and at times felt as if was going to fall off the track. Other than that, the stay was good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well maintained. They swapped out our towels and washcloths without us asking. It seems like less hotels do that. Would’ve been nice to have breakfast included. The different variations of flavored water was a nice touch.
Stayed 2 nights in Aug 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area. Spacious
Was very clean and spacious (standard double queen). Could use a few updates in the lobby areas and the bathrooms. But was in an excellent location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
your front desk staff was lovely recognized us as hilton honor members
Stayed 1 night in Aug 2024

6/10 Okay

Noble

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I’ve stayed here and liked on several occasions. Nice size place with wide hallways and fairly large rooms. However slightly disappointed this time. The place was clean as always but starting to show its age and a bit of an ant 🐜 infestation which was odd considering we were on third floor. Price is right though and will give it another try.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Talaeya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Busch Gardens, hotel and rooms were clean. Convenient to some dining options outside of the hotel.(hotel breakfast was on the expensive side-$19 per person)
Stayed 3 nights in Aug 2024

8/10 Good

Valerie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
At first glance the property is very nice. Upon entering the hotel, we noticed how open, bright and alluring the entryway and foyer presented. When we got to our room, it appeared clean and smelled fresh. As we were settling in, I pulled back the covers of one bed and there was a very obvious blood stain on the sheets. I pulled back the covers of the second bed and found that it had not been completed made up. Only a top sheet was covering the mattress, no fitted sheet. Additionally the tv in our room was very pixelated when watching regular channels, and would sometimes not show a picture with the sound. We signed into Netflix and the tv worked fine. Thr Front Desk was notified of these issues. Maintenance came for the tv quickly but he could not resolve the issue. He was very pleasant, and said he would put in a ticket. As for the beds, we had to alert the front desk more than once on the issue and they sent someone to change the beds shortly after. Management was apologetic and comped us breakfast for the next morning. Management and the Front Desk staff handled the issues and were very understanding. All other hotel staff we interacted with were also very pleasant. Everyone greeted us with a smile. This helped us have a better stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tameka

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Hotel
Huge place with very nice a spacious rooms. Nice bar next to an indoor/outdoor pool. Great for families
Stayed 1 night in Aug 2024