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Chula Vista Resort, Trademark Collection by Wyndham

3.5 star property
Family-friendly resort with 5 restaurants and 3 hot tubs
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chula Vista Resort, Trademark Collection by Wyndham

Indoor pool, seasonal outdoor pool, pool cabanas (surcharge)
Junior Suite, 2 Queen Beds, Non Smoking, River View (Condo) | View from room
View from room
Loft, Multiple Beds, Non Smoking, Golf View
Aerial view

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Hot tub
    Hot tub
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
The price is AU$353
includes taxes & fees
26 Nov - 27 Nov

Explore the area

Map
2501 River Rd, PO Box 30, Wisconsin Dells, WI, 53965
  • Cold Water Canyon Golf Course
    2 min walk
  • Chula Vista Waterparks
    6 min walk
  • Woodside Wisconsin Dells Center Dome
    15 min walk

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Garden View

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Separate bedroom
Shower/bath combination
Hairdryer
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Non Smoking, Golf View

Villa, 2 Queen Beds, Non Smoking, Golf View

Villa, 2 Queen Beds, Non Smoking, Golf View

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dishwasher
  • 46 sq m
  • Golf view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, River View (Condo)

Exterior

Junior Suite, 2 Queen Beds, Non Smoking, River View (Condo)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Sofa bed - queen
Separate bedroom
Shower/bath combination
  • 42 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, River View

Junior Suite, 2 Queen Beds, Non Smoking, River View

Junior Suite, 2 Queen Beds, Non Smoking, River View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Sofa bed - queen
Separate bedroom
Shower/bath combination
  • 42 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking, River View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Sofa bed - queen
Separate bedroom
Shower/bath combination
  • 42 sq m
  • River view
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for Loft, Multiple Beds, Non Smoking, Golf View

Loft, Multiple Beds, Non Smoking, Golf View

Loft, Multiple Beds, Non Smoking, Golf View

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dishwasher
  • 65 sq m
  • Golf view
  • Sleeps 8
  • 2 Queen Beds and 1 Single Bunk Bed

View all photos for Deluxe Condo, 2 Bedrooms, Non Smoking, River View (2 Queen Beds and 1 King Bed)

Exterior

Deluxe Condo, 2 Bedrooms, Non Smoking, River View (2 Queen Beds and 1 King Bed)

Highlights

Separate dining area
Separate sitting area
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
Kitchen
Fridge
  • 139 sq m
  • River view
  • Sleeps 10
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, River View

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, River View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Sofa bed - queen
Separate bedroom
Shower/bath combination
  • 42 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

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for 1 night
includes taxes & fees
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About the area

Wisconsin Dells

A family-friendly stay in the heart of Wisconsin Dells awaits you at Chula Vista Resort, Trademark Collection by Wyndham. You'll find Cold Water Canyon Golf Course a few steps away and Chula Vista Waterparks within a 10-minute stroll. Highlights at this resort include 5 restaurants, 3 bars/lounges and a golf course. .The buffet restaurant, Market Fresh Buffet, is open for breakfast, lunch and dinner. At the resort's own beach bar or poolside bar, you can enjoy a drink. Enjoy the 3 hot tubs, free water park and indoor swimming pool plus access to mini golf. Added amenities include free Wi-Fi in public areas, a gym and a lazy river. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .Places within a 15-minute drive of this 3.5-property class Wisconsin Dells resort include Noah's Ark Waterpark and Crystal Grand Music Theater.
View more Resorts in Wisconsin DellsOpens in a new window

What's nearby

  • Chula Vista Waterparks - 6 min walk - 0.5 km
  • Woodside Wisconsin Dells Center Dome - 15 min walk - 1.3 km
  • Mt. Olympus Water and Theme Park - 10 min drive - 8.8 km
  • Noah's Ark Waterpark - 11 min drive - 9.9 km
  • Christmas Mountain - 17 min drive - 15.8 km

Getting around

  • Wisconsin Dells Station - 7 min drive
  • Dane County Regional Airport (MSN) - 56 min drive

Restaurants

  • ‪Showboat Saloon - ‬7 min drive
  • ‪Nig's Bar - ‬7 min drive
  • ‪Kilbourn City Grill - ‬4 min walk
  • ‪The Vue Waterfront Dining & Bar - ‬7 min drive
  • ‪Monk's Bar & Grill - Wisconsin Dells - ‬7 min drive

About this property

Chula Vista Resort, Trademark Collection by Wyndham

Family-friendly resort with 5 restaurants and 3 hot tubs
Chula Vista Resort, Trademark Collection by Wyndham offers its guests a golf course, a complimentary water park, and 3 hot tubs. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi.

A business centre and 32 meeting rooms are available. Event space at this resort measures 120000 square feet (11148 square metres) and includes a conference centre. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Chula Vista Resort, Trademark Collection by Wyndham.

Smoking is allowed in designated areas at this 3.5-star Wisconsin Dells resort.

  • 620 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 120000 sq ft of conference space
  • 11148 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Chula Vista Resort, Trademark Collection by Wyndham offers 620 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Cable televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 22 to 22 for adults and USD 9 to 9 for children
  • 3 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kaminski Bros Chop House
  • Luigis Pizza
  • Margaritas Mexican Cantin
  • Market Fresh Buffet
  • The Tavern Restaurant

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • Free water park access
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini golf
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32 meeting rooms
  • Business centre
  • Conference centre (120,000 square foot of space)

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a regional park
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards
  • Local culture and ecosystem education
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 40 per accommodation, per stay, (varies per unit)
  • Resort fee: USD 33.66 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • In-room coffee
  • Parking
  • Phone calls
  • Pool access
  • Self-parking
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 to 22 for adults and USD 9 to 9.00 for children
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Chula
Chula Resort
Chula Vista
Chula Vista Resort
Chula Vista Resort Wisconsin Dells
Chula Vista Wisconsin Dells
Vista Chula
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Hotel Chula Vista Theme
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Chula Vista Resort
Chula Vista Resort, Trademark Collection by Wyndham Resort

Frequently asked questions

What is the cancellation policy at Chula Vista Resort, Trademark Collection by Wyndham?

Chula Vista Resort, Trademark Collection by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Chula Vista Resort, Trademark Collection by Wyndham?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Chula Vista Resort, Trademark Collection by Wyndham on 26 Nov 2024 start from AU$240.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Chula Vista Resort, Trademark Collection by Wyndham?

Onsite parking is limited.

Does Chula Vista Resort, Trademark Collection by Wyndham have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open from May to September.

Does Chula Vista Resort, Trademark Collection by Wyndham have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Chula Vista Resort, Trademark Collection by Wyndham?

Chula Vista Resort, Trademark Collection by Wyndham features 3 hot tubs, an indoor pool and 5 restaurants.

Is Chula Vista Resort, Trademark Collection by Wyndham family-friendly?

You bet! With amenities such as a children's pool, an arcade and free water park access, it's no surprise that Chula Vista Resort, Trademark Collection by Wyndham is a hit with families.

Does Chula Vista Resort, Trademark Collection by Wyndham serve breakfast?

Sure does, buffet breakfast is on offer weekdays between 7:00 AM and 10:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Chula Vista Resort, Trademark Collection by Wyndham?

No, Chula Vista Resort, Trademark Collection by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at Chula Vista Resort, Trademark Collection by Wyndham?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Chula Vista Resort, Trademark Collection by Wyndham?

Check-in begins at 4 PM. Check-out time is 10:30 AM.

Is there a golf course on site at Chula Vista Resort, Trademark Collection by Wyndham?

Yep, Chula Vista Resort, Trademark Collection by Wyndham has an 18-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Chula Vista Resort, Trademark Collection by Wyndham Reviews

Reviews

6.8
Rating 10 - Excellent. 279 out of 1003 reviews" "
Rating 8 - Good. 224 out of 1003 reviews" "
Rating 6 - Okay. 206 out of 1003 reviews" "
Rating 4 - Poor. 157 out of 1003 reviews" "
Rating 2 - Terrible. 137 out of 1003 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a family vacation. It was really nice to have so many waterpark options available right on the property. It was not too crowded and the facilities were nice. Would definitely come back again.
Stayed 3 nights in Aug 2024

4/10 Poor

Edelisa

Travelled with family
Disliked: Property conditions & facilities
Lightning not great Everything not so great
Stayed 2 nights in Aug 2024

8/10 Good

Mason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice
Stayed 2 nights in Aug 2024

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So nice for everything at the resort. Nice family place.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Kenneth

Disliked: Staff & service, property conditions & facilities
Nothing had horrible time
Stayed 1 night in Aug 2024

8/10 Good

Shona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park was really fun. The rooms were generic.
Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Julie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly resort. Excellent for multigenerational trip. Changing rooms need some updating, some of the indoor water park slides need updating. Great value even with some parts closed. Buffet breakfast was excellent quality, price and selection.
Stayed 1 night in Aug 2024

10/10 Excellent

Mecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, will stay there again
Stayed 2 nights in Jun 2024

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice. Everything was within walking distance.
Stayed 2 nights in Aug 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Beautiful place
Stayed 1 night in Aug 2024

8/10 Good

Corrine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location and river view
Stayed 2 nights in Aug 2024

8/10 Good

Kristi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed at the Chula Vista many years ago and I remember being impressed with the size of the rooms. My family values space, so we appreciated that, but the property (specifically the rooms) really haven’t been maintained, lots of chips in the walls and furniture and not nearly enough towels even to dry hands. There was also a hair tie in a bedroom that didn’t belong to us.
Stayed 3 nights in Aug 2024

8/10 Good

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is that of the water park hours. The closing time of 7pm seems way too early. At least the indoor part should remain open longer. The kids aren't ready for bed yet! It's vacation! Also the outlet by the sink was completely broken. I was unable to use the curling wand or blow-dryer in front of the mirror. Other than that, the kids had a great time, which is what matters.
Stayed 2 nights in Aug 2024

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff and rooms were great. Breakfast was excellent. Water park was old and needs a refresh
Stayed 1 night in Aug 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Stephanie

Travelled with group
Disliked: Amenities
There was no ice machine, the toilet was so hard to flush and when it did it splashed out at you. Lotion dispenser was completely pulled out. Place was not cleaned very good.
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Got the villa suite do to the extra room. Pictures on expedia are not accurate. 2 pictures show actual room, two pictures are false. Asked the front desk the next day, was told we got an older villa. So not what i thought we paid for. Asked for a partial refund since we did stay. Was denied. Asked expedia to make it right on their end. Still waiting to see what happens. Looks super nice and could be really nice. First room they put us in, carpet was like a sponge and the fill valve for the toilet was sticking. Then next room we moved to was nice, but little details have me convinced to just stay elsewhere. Toilet seat loose, dead bug on shower curtain. Valve for shower head was meesed up, squealing when on. Door to balcony was very hard to open, and the outside handle was pretty loose, and right next to frame. Had to wedge my fingers between the handle and frame to open. This could easily be a 5 start resort. Im older, so im blaming the current management team. The staff on the other hand were very nice and helpfull. I wll try another resort next time.
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Brenda

Liked: Property conditions & facilities
Disliked: Staff & service
They tried to double charge me twice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Karina, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Great time spent with family and friends at Chula Vista!
Stayed 2 nights in Jul 2024

10/10 Excellent

Kathleen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem! The rooms are beautiful, awesome amenities! We had a full kitchen, giant tub, and 2 bedrooms/2 bathrooms for our group which worked out beautifully! Very fun water park and beautiful outdoors and grounds!
Stayed 2 nights in Jun 2024

6/10 Okay

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was spread out and was in a nice secluded quiet area. The rooms were pretty decent with a full fridge and stove, along with a quaint little balcony. My only little nitpicks were that our room wasn't ready when we arrived, some of the water slides were closed for some reason, and the signs telling which direction hotel registration and other areas were, was quite small and only in the one area (that i noticed).I didn't even notice it until the next day. I ended up walking into the wrong building, because nothing was marked that well.
Stayed 2 nights in Jul 2024

4/10 Poor

Sierra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, I was charged the full amount of the stay even though I had paid partial (to Expedia) at booking. I explained this to the front desk and the person asked for proof. I pulled up my full receipt from Expedia showing the amount I had already paid from Expedia and she said that wasn’t good enough and said sometimes “that just happens”. I asked to speak to a manager and she said there was no one to speak to. Ended up paying in full plus the $200 I had paid at booking because I couldn’t turn around and disappoint my young kids. Additionally, we paid for a cleaning fee yet we were informed there was no housekeeping services during our stay. We had to leave our garbage outside and no one came to even grab that after leaving it outside for 48 hours. We stayed in a 2 Queen villa, golf view which seemed to be lacking some amenities. There were no sheets for the pull out couch. The toaster was broken. There were no fitted sheets on the beds so woke up on the mattress protector both mornings. No lotion or conditioner. We could not use the patio due to birds being everywhere and bird poop piled up right by our door and all around the patio area. For what we paid (and the extra $200 !!!) I did not feel it was worth it. My kids loved the waterparks and I would like to take them back but at this point I’m not sure we would return.
Stayed 2 nights in Jul 2024