4/10 Poor
Verified traveller
26 Sept 2024
Liked: Cleanliness
Disliked: Staff & service
Honestly this place is a mess. They promote it as a beautiful hotel with gorgeous grounds to walk on. It is not that.
First of all the pictures are deceiving. The hotel is a glorified motel with a nice backyard. Which by the way, we didn't even get to see. We had a view of the parking lot with zero privacy. Nobody even instructed us how to find the yard. We had to search for it.
Second, two different people walked into our hotel room with keys. Thank goodness we were just sitting on the couch, but an hour after we checked in someone came in and an hour before we checked out someone came in. That is so unacceptable it's shocking.
Third, when we tried to check in they had no idea how much I owed and talked to me about someone else's credit card info. I had to tell them what I owed. We gave them a card and instead they charged the one on file for incidentals. Not only did they hold money on the wrong card, but they did it three times! So instead of $100 hold on the wrong card, we had $300 on the wrong card.
The room is about as basic as a room could possibly be. No perks and barely even any art or anything. The room has a paper thin blanket on it and the wall ac/heating unit smells like fire when it's working and is very loud.
The bathroom is so stark white and boring with a giant crack in the wall.
Had we paid $100-$200 for this night we'd let this all go, but we paid $420 for this absolute scam of a hotel.
Not to mention, the hotel is under construct
Verified traveller
Stayed 1 night in Sep 2024