4/10 Poor
Savanna
Travelled with group
17 Jan 2025
Disliked: Staff & service, amenities
This hotel is fine. The rooms are fine. The pool is fine. The location is fine. It's a perfect 3, truly. However- let me warn others before they make the same mistake I did. Do NOT use a third party booking agency for this hotel. They simply do not know how to handle it. I stayed here in October 2024. Was scolded at the desk for using a third party booking service, was told it was "a good thing we have a room for you", and had to prove I had already paid the fees. All of which I did. Cut to a month later and I am charged AGAIN. Another 700.00 which, I had already paid. It took another month and a half, multiple phone calls where I had to argue my case and send multiple emails proving that this money was already paid. After having to state my case multiple times and being asked by a manager "who told you you were getting a refund" I was refunded. It is now January 2025. I am A THOUSAND miles away from Austin, TX and I have JUST been charged 600.00 dollars. When I called to inquire, the staff knew nothing about it or why it happened. I now have to argue my case for a third time, 3 months after my stay. I have essentially paid this hotel over 2,000.00 for what is a tarted up motel 6. Just be wary if booking through any other 3rd party site and at least be ready to be charged willy nilly for no apparent reason.