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Hilton Baltimore Inner Harbor

4.0 star property
Art Deco hotel connected to the convention centre in Downtown West with a fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Baltimore Inner Harbor

Meeting facility
Premium bedding, pillow-top beds, in-room safe, desk
Aerial view
Indoor pool
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
The price is AU$214
includes taxes & fees
22 Dec - 23 Dec

Explore the area

Map
401 W Pratt St, Baltimore, MD, 21201
  • University of Maryland, Baltimore
    2 min walk
  • Baltimore Convention Center
    2 min walk
  • Oriole Park at Camden Yards
    3 min walk
  • Baltimore, MD (BWI-Baltimore Washington Intl. Thurgood Marshall)
    14 min drive

Room options

View all photos for Room, 1 King Bed (Stadium View)

View from room

Room, 1 King Bed (Stadium View)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Home Plate Suite)

50-inch LED TV with premium TV channels, TV, iPod dock

Suite, 1 King Bed (Home Plate Suite)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 59 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, Accessible, Bathtub

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub

Combined shower/bathtub, designer toiletries, hair dryer, towels

Room, Accessible, Bathtub

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Stadium View)

View from room

Room, 2 Double Beds (Stadium View)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (Double Home Plate Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds (Double Home Plate Suite)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 59 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

View from room

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

Bathroom shower

Room, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
  • 58.9 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Hearing Impaired)

Room, 2 Double Beds, Accessible, Non Smoking (Hearing Impaired)

Room, 2 Double Beds, Accessible, Non Smoking (Hearing Impaired)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Room, 1 King Bed (Parlor)

Presidential Room, 1 King Bed (Parlor)

Presidential Room, 1 King Bed (Parlor)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Park View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Park View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Park View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for BALCONY PARLOR BALLPARK VW

BALCONY PARLOR BALLPARK VW

BALCONY PARLOR BALLPARK VW

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
  • 59 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Ballpark View)

50-inch LED TV with premium TV channels, TV, iPod dock

Room, 1 King Bed (Ballpark View)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$444
for 1 night
includes taxes & fees
7 Dec - 8 Dec
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About the area

Baltimore

You'll be connected to the convention centre at Hilton Baltimore Inner Harbor, and within a short 5-minute stroll of popular places like Baltimore Convention Center and Oriole Park at Camden Yards. Highlights at this Art Deco hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The restaurant, Pendulum 401, is open for breakfast, lunch and dinner. Enjoy the gym and sauna. 110000 square feet (10219 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of self parking. .Attractions within a short walk of this 4-property class Downtown West hotel include CFG Bank Arena and within a 15-minute walk you'll find M&T Bank Stadium.

What's nearby

  • Baltimore Convention Center - 2 min walk - 0.2 km
  • Oriole Park at Camden Yards - 3 min walk - 0.3 km
  • M&T Bank Stadium - 11 min walk - 1.0 km
  • National Aquarium in Baltimore - 14 min walk - 1.2 km
  • Baltimore Inner Harbor Marina - 19 min walk - 1.7 km

Getting around

  • Convention Center Station - 2 min walk
  • West Baltimore Station - 4 min drive
  • Baltimore Washington International Airport (BWI) - 14 min drive

Restaurants

  • ‪Pratt Street Ale House - ‬3 min walk
  • ‪Pickles Pub - ‬3 min walk
  • ‪Luna Del Sea Steak & Seafood Bistro - ‬2 min walk
  • ‪The Yard - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Hilton Baltimore Inner Harbor

Art Deco hotel connected to the convention centre in Downtown West with a fitness centre
Hilton Baltimore Inner Harbor offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 110000 square feet (10219 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Baltimore Inner Harbor. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Baltimore hotel is smoke free.

  • 757 guestrooms or units
  • 20 levels
  • Conference rooms
  • 110000 sq ft of conference space
  • 10219 sq. m of conference space
  • Built in 2008
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Baltimore Inner Harbor offers 757 accommodations with iPod docking stations and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. 50-inch LED televisions come with first-run films and pay-per-view films. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day)
  • In-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 36 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: USD 5 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pendulum 401

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (110,000 square foot of space)
  • Meeting rooms

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LED TV with premium channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 125.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per stay, plus a deposit of USD 100.00 per stay
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per week.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 0 to 30 for children
  • Fee for in-room wireless Internet: USD 12.95 per day (3-device limit, rates may vary)
  • Self-parking fee: USD 36.00 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 125.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Baltimore Hilton
Hilton Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel
Hilton Baltimore Hotel Baltimore
Hilton Baltimore Inner Harbor Hotel
Hilton Inner Harbor Hotel
Hilton Inner Harbor
Hilton Hotel Baltimore
Baltimore Hilton Hotel
Hilton Baltimore Inner Harbor Hotel
Hilton Baltimore Inner Harbor Baltimore
Hilton Baltimore Inner Harbor Hotel Baltimore

Frequently asked questions

What is the cancellation policy at Hilton Baltimore Inner Harbor?

Hilton Baltimore Inner Harbor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Baltimore Inner Harbor?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Baltimore Inner Harbor on 22 Dec 2024 start from AU$213.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Baltimore Inner Harbor?

Yep, Hilton Baltimore Inner Harbor has a self car park with in/out privileges for USD 36.00 per night. Onsite parking is limited.

Are there any beaches close to Hilton Baltimore Inner Harbor?

The closest beach to Hilton Baltimore Inner Harbor is Rocky Point Park and Beach (19 km).

Does Hilton Baltimore Inner Harbor have a pool?

Hilton Baltimore Inner Harbor has an indoor pool.

What makes Hilton Baltimore Inner Harbor a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hilton Baltimore Inner Harbor.

Does Hilton Baltimore Inner Harbor serve breakfast?

Sure does, cooked-to-order breakfast is offered daily between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at Hilton Baltimore Inner Harbor?

No, Hilton Baltimore Inner Harbor does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Baltimore Inner Harbor?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Baltimore Inner Harbor?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at Hilton Baltimore Inner Harbor?

There isn't one on site, but Topgolf is a short 20-minute walk away.

Hilton Baltimore Inner Harbor Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 556 out of 1002 reviews" "
Rating 8 - Good. 190 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 73 out of 1002 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tanya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but communication was bad
The hotel and the stay was great. There were road closures that made it very difficult to get to the parking garage and the safe did not help me understand the best route to reach the parking garage.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a Red Sox game ! Easy walk to the ballpark and to the harbor. Safe and friendly area
Stayed 4 nights in Aug 2024

6/10 Okay

Cody

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great location
Stayed 1 night in Aug 2024

10/10 Excellent

John, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and convenience to Camden Yards.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, clean
Stayed 1 night in Aug 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
👍👍👍👍
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Travelled with family
Liked: Amenities
View of the Orioles stadium from the room was spectacular!
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin Scott

Liked: Cleanliness, amenities, property conditions & facilities
Next to camden yards !
Stayed 1 night in Aug 2024

6/10 Okay

Kimberly

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We wanted to get a drink at the bar after a long car ride. We went to the bar in the lobby and stood there for at least 20 minutes and no one even acknowledged us. We ended up leaving and going to another bar. Then after the baseball game it was the same thing. Waited at least 20 minutes before anyone even acknowledged us. Also, my daughter and her husband found a bedbug in their room.
Stayed 2 nights in Aug 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and easy availability of food all around. All staff were professional and kind
Stayed 4 nights in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location for the Orioles Game.
Stayed 1 night in Aug 2024

2/10 Terrible

Zakia

Disliked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Jillian

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is terrible if there is a baseball game.
Stayed 2 nights in Jun 2024

10/10 Excellent

Damon

Stayed 2 nights in Aug 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would seriously stay here again, especially if trying to see the Orioles.
Stayed 1 night in Aug 2024

6/10 Okay

Lissa, Hagerstown

Travelled with partner
Liked: Property conditions & facilities
Room was not ready and once cleaned, you couldn't tell. Hair on toilet, dirty towels left in room. Front desk team was not super helpful.
Stayed 1 night in Jul 2024

6/10 Okay

Christopher

Business traveller
Liked: Property conditions & facilities, room comfort
Friendly but not very helpful staff
Not nearly enough staff at the front desk during check in and the rooms weren't ready. Granted, I arrived at 2:30 and check in is at 4:00 but at least have staff there to pre-check in everyone. Most of us were there for the game or convention and didn't want to stand in line for 30 minutes. Also, when we got to the room, waste baskets were not emptied and there were items left from the last guest under the bed and behind the tv. They did a very quick tidy up of the room. Last thing, no room service even though there was signage all over the hotel promoting it. Very upset that I had to settle for Papa Johns and meet the delivery guy in the lobby when after a long day of work and the game I just wanted to relax in my room. The staff were very friendly but everything they said was started with "We apologize but.." so they knew there were issues.
Stayed 1 night in Jul 2024

2/10 Terrible

Miguel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Very disappointed
The room I booked 6 months ago was not available the day we arrived. I intentionally booked a stadium view room well in advance to have a good experience for my son.
Stayed 1 night in Jul 2024

8/10 Good

Eldea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Stayed 1 night in Jul 2024

6/10 Okay

Melinda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk girl typed my phone number in wrong and we never got a text that our room was ready... Concierge lady on Saturday July 13th was very rude and not friendly at all. She probably should find a new job if she can't be pleasant and happy! Room was not stocked with towels for 4 people, had to call for them. Toilet want flushing right and the bottom dresser drawer kept coming open when walking across the bedroom floor.. Which required you to bend down and push it back in. Parking was easy but horrible when leaving after the game on Sunday. Overall it was good!
Stayed 1 night in Jul 2024

10/10 Excellent

Allison

Stayed 1 night in Jul 2024