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Hilton London Metropole

4.0 star property
Hotel with 2 restaurants, near Hyde Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton London Metropole

2 bars/lounges, cocktail bar
Snack bar
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Daily buffet breakfast (GBP 22.00 per person)
Standard Twin Room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Parking available
  • Bar
The price is AU$289
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
225 Edgware Road, London, England, W2 1JU
  • Hyde Park
    12 min walk
  • Marble Arch
    13 min walk
  • Madame Tussauds Wax Museum
    13 min walk
  • London (LHR-Heathrow)
    40 min drive

Room options

View all photos for Room, 1 King Bed (Refurbished)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Refurbished)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Octagon)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Octagon)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Shower/bath combination
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Shower/bath combination
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite (Penthouse Suite)

Luxury Suite (Penthouse Suite)

Luxury Suite (Penthouse Suite)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 146 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Executive Double Room, 1 King Bed, Business Lounge Access

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Multiple Beds, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 8
  • 4 Queen Beds

View all photos for Family Room, 1 King Bed, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, 1 King Bed, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 King Beds

View all photos for Superior Quadruple Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Quadruple Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Winter Wonderland)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Winter Wonderland)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

London

Hilton London Metropole places you in the centre of London, within just a 15-minute stroll of Hyde Park and Madame Tussauds Wax Museum. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a conference centre. .Bow Bar is the hotel's own cocktail bar. 44110 square feet (4098 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 4-property class London City Centre hotel, you'll be 1.3 km (0.8 mi) from Regent's Park and 3.1 km (1.9 mi) from Buckingham Palace.

What's nearby

  • Hyde Park - 12 min walk
  • Madame Tussauds Wax Museum - 13 min walk
  • Regent's Park - 15 min walk
  • Buckingham Palace - 7 min drive
  • Piccadilly Circus - 7 min drive

Getting around

  • Edgware Road (Circle Line) Underground Station - 2 min walk
  • London Paddington Station - 8 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Caffè Nero - ‬2 min walk
  • ‪Fatoush - ‬2 min walk
  • ‪The Hijazi Corner - ‬3 min walk
  • ‪The Green Man - ‬3 min walk
  • ‪EDG Bar & Lounge - ‬1 min walk

About this property

Hilton London Metropole

Hotel with 2 restaurants, near Hyde Park
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 44110 square feet (4098 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton London Metropole. For a fee, parking is available.

This 4-star London hotel is smoke free.

  • 1100 guestrooms or units
  • 24 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 44110 sq ft of conference space
  • 4098 sq. m of conference space
  • Built in 1973
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hilton London Metropole offers 1100 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LED televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Arabic, Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 22 for adults and GBP 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bow Bar
  • Tyburn Kitchen
  • Tyburn Kitchen Bar
  • Tyburn Market

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (44,110 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per pet, per stay, plus a one-time cleaning fee of GBP 35
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 22.00 for adults and from GBP 11.00 for children
  • Self-parking fee: GBP 35 per day
  • Pet fee: GBP 35 per pet, per stay plus a one-off GBP 35 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London

Frequently asked questions

What is the cancellation policy at Hilton London Metropole?

Hilton London Metropole offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton London Metropole?

As of 21 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton London Metropole on 5 Jan 2025 start from AU$288.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton London Metropole?

Yep, Hilton London Metropole has a self car park for GBP 35 per day.

Is Hilton London Metropole family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton London Metropole is a hit with families.

Does Hilton London Metropole serve breakfast?

Sure does, buffet brekkie is on offer weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton London Metropole?

No, Hilton London Metropole does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton London Metropole?

Yep, Hilton London Metropole has 2 restaurants.

What time are check-in & check-out at Hilton London Metropole?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton London Metropole?

Furry friends are welcome at Hilton London Metropole, with food and water bowls on offer. Just so you know, there's a weight limit of up to 34 kg per pet.

Hilton London Metropole Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 374 out of 895 reviews" "
Rating 8 - Good. 292 out of 895 reviews" "
Rating 6 - Okay. 120 out of 895 reviews" "
Rating 4 - Poor. 66 out of 895 reviews" "
Rating 2 - Terrible. 43 out of 895 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Stayed 1 night in Sep 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely! Very clean and modern and while very busy, no queuing and high Hilton customer service. Very close to underground stations and lovely restaurants and sights.
Stayed 2 nights in Sep 2024

8/10 Good

Samsurejal

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything of what Hilton has represented but not the elevators to my room, which was functioning erratically much to the consternation of guests with family and bags to carry.
Stayed 3 nights in Sep 2024

8/10 Good

Tsz Lui

Stayed 1 night in Aug 2024

6/10 Okay

Sauban

Travelled with family
Disliked: Property conditions & facilities
The room phone was broken and despite my repeated complaints it was not fixed
Stayed 8 nights in Aug 2024

6/10 Okay

James, Chesterfield

Business traveller
Liked: Cleanliness, staff & service
The walls between rooms on 12th floor was so thin I could clearly hear the next room’s TV. The wrestling show was loud and interrupted reading and sleeping. Area around hotel has some construction and obstacles walking.
Stayed 1 night in Sep 2024

10/10 Excellent

Kiran, pleasantville

Stayed 4 nights in Aug 2024

2/10 Terrible

Darrell

Stayed 6 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely and clean, and appreciated the soundproofing. Breakfast was fine but very busy in the morning, and the food not very hot, but the staff were very efficient. The lifts were a nightmare and you seemed to be waiting a long time for one to arrive and these kept stopping on way up and down even though there was noone waitng for the lift.
Stayed 1 night in Sep 2024

8/10 Good

junho

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and good breakfast buffet
Stayed 5 nights in Aug 2024

10/10 Excellent

Sharmila

Stayed 2 nights in Aug 2024

6/10 Okay

Gailan

Liked: Cleanliness
Stayed 4 nights in Aug 2024

8/10 Good

Ugochi

Stayed 5 nights in Aug 2024

6/10 Okay

Brian

Travelled with family
Liked: Property conditions & facilities
The hotel is very large and the breakfast buffet is excellent with many options. Kept the lobby area and bathrooms very clean. The room was so dated and drab and the beds were one of the worst I have ever slept on in a hotel, so hard! I couldn’t believe how old the rooms were and small, especially for the price paid. The bathroom was not good and high instep to the shower. The worst was the power outage and therefore no AC so no airflow in the room overnight. I called 3 times and even though they offered and said they would bring a fan, they never did. Next morning, they finally brought one. Toilet paper ran out in morning, came back at night and nothing replenished. They offered a small discount at checkout that was ridiculous.
Stayed 5 nights in Jul 2024

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The breakfast was varied and delicious. The location was great. So close to the tube and easy to get around. Staff were helpful and we got an early check in. The room was very spacious for 5 of us.
Stayed 1 night in Aug 2024

8/10 Good

Ugochi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Positives good location with plenty of shops nearby. Good location for Bakerloo and Circle line for the underground service. Negatives are the room and bathroom facilities need an upgrade, very tired looking decor. The ground floor,entrance, etc, all extravagant, but this doesn't flow into the actual rooms. The shower was basic, and the sink tap was annoying when turned on the water, which just splashed everywhere, leaving the bathroom constantly wet. The bath was horrible and worn out. The pillows were awful and didn't get good nights sleep. I feel the location is great, but the room lets it down. I dont feel the room is worth its price.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay - highly recommended
Stayed for a couple of nights and it was lovely, room cleaned every day ( optional ) and staff where very friendly and helpful especially at breakfast time when dealing with allergies - would highly recommend
Stayed 3 nights in Aug 2024

6/10 Okay

Stanley

Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

4/10 Poor

Stanley

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brandon

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Location to an underground stop was great. Room was tidy and comfortable.
Stayed 1 night in Aug 2024

6/10 Okay

Michelle

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
my original two night stay was booked through expedia and i needed to extend my stay another two days, when i called in to extend for additional two nights, i was told my booking would include breakfast. plus after i hung up from the long distance call, i never received a confirmation email; therefore, i had to make another long distance call. when i called the second time, they didn’t see my additional days i attempted to book, so i had to spend time on the phone long distance again to book the additional days. when i got there, they had two bookings for me and one of them labeled as a no show with a charge and they never had breakfast added to the two days, therefore when we waited in line for breakfast with our hungry children, we were turned away and it was shocking not to have it on reservation which we so clearly booked on the phone twice. also, each time we went to unlock the door to our room, the keys didn’t work and i had to go back downstairs and get the keys adjusted which took much time because i had to prove my identity and show my credit card and they had to pull in the manager. it was embarrassing for this to happen time and time again and our children had to wait in the hallway for quite some time. plus the toilet seat was broken and when we called for service for batteries for the remote, it took almost an hour an a half for someone to come up and by that time all of the family was in bed and we were woken up. we spent about four hours of our trip handling.
Stayed 2 nights in Aug 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We arrived early but Olivia on the front desk was so helpful and she allocated us a room straight away. The views from our room on the 23rd floor were spectacular. The room was small but functional, there was a slight stale smell and no openable windows. Otherwise very pleased. This is a very large hotel so lots of people milling around. Not a big issue for us but breakfast was a bit chaotic with long queues and lots of noise. We would definitely stay here again.
The view from our room
Stayed 2 nights in Aug 2024