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Hilton Boston Park Plaza

4.0 star property
Historic Boston hotel in Bay Village with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Boston Park Plaza

Meeting facility
Presidential Suite, 1 Bedroom | Living area
Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
3 bars/lounges

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
50 Park Plaza, Boston, MA, 02116
  • Boston Public Garden
    2 min walk
  • Newbury Street
    3 min walk
  • Boston Common
    7 min walk
  • Boston, MA (BNH-Boston Harbor Seaplane Base)
    16 min drive

Room options

View all photos for Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Garden)

Suite, 1 Bedroom, Terrace (Garden)

Suite, 1 Bedroom, Terrace (Garden)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 133 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed

47-inch Smart TV with digital channels, TV, Netflix

Studio Suite, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Wicked Small Room)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed (Wicked Small Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Double Beds

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About the area

Boston

Hilton Boston Park Plaza places you in the centre of Boston, within a short 5-minute stroll of Boston Public Garden and Newbury Street. Highlights at this historic hotel include 2 restaurants, 3 bars/lounges and a 24-hour business centre. .The restaurant, Strega Italiano, serves Italian cuisine and is open for dinner. Enjoy the gym along with access to aerobics classes and yoga classes. 64944 square feet (6033 square metres) of event facilities include 35 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this Bay Village hotel include Boston Common and Copley Place.

What's nearby

  • Boston Common - 7 min walk - 0.6 km
  • Copley Place - 9 min walk - 0.8 km
  • New England Aquarium - 4 min drive - 2.4 km
  • TD Garden - 5 min drive - 2.8 km
  • Fenway Park - 5 min drive - 3.6 km

Getting around

  • Arlington Station - 3 min walk
  • Back Bay Station - 9 min walk
  • Boston, MA (BNH-Boston Harbor Seaplane Base) - 16 min drive

Restaurants

  • ‪Fire & Ice - ‬3 min walk
  • ‪Tatte Bakery & Cafe | Back Bay - ‬3 min walk
  • ‪Theatre Lobby - ‬1 min walk
  • ‪Maggiano's - ‬3 min walk
  • ‪Rebel's Guild - ‬3 min walk

About this property

Hilton Boston Park Plaza

Historic Boston hotel in Bay Village with 2 restaurants
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A 24-hour business centre and 35 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 64944 square feet (6033 square metres) and includes conference space. A fitness centre, a library, and a vending machine are also featured at the eco-certified Hilton Boston Park Plaza. Parking is available for a fee.

This Beaux Arts Boston hotel is smoke free.

  • 1060 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 64944 sq ft of conference space
  • 6033 sq. m of conference space
  • Built in 1927
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hilton Boston Park Plaza offers 1060 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 47-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 40 per day)
  • Valet parking on site (USD 68 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 50 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Off the Common
  • Strega Italiano

Family friendly

  • Free cot
  • Grocery/convenience store
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 35 meeting rooms
  • 64,944 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Built in 1927
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium digital channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a USD 500 per night credit card authorization at check-in for Presidential Suite or Garden Suite bookings.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per night
  • Resort fee: USD 40.75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 50 per person
  • Fee for in-room wireless Internet: USD 0 per day (rates may vary)
  • Valet parking fee: USD 68 per day
  • Nearby parking fee: USD 40 per day (499 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015390350
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0015390350. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston Park Plaza
Boston Park Plaza Hotel
Hotel Boston Park Plaza
Park Plaza
Park Plaza Hotel
The Boston Park Plaza Hotel And Towers
The Boston Park Plaza Hotel
Boston Park Plaza
Hilton Boston Park Plaza Hotel
Hilton Boston Park Plaza Boston
Hilton Boston Park Plaza Hotel Boston

Frequently asked questions

What is the cancellation policy at Hilton Boston Park Plaza?

Hilton Boston Park Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Boston Park Plaza?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Boston Park Plaza on 12 Dec 2024 start from AU$225.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Boston Park Plaza?

Yep, Hilton Boston Park Plaza has valet parking for USD 68 per day.

Are there any beaches close to Hilton Boston Park Plaza?

The closest beach to Hilton Boston Park Plaza is Revere Beach (8.9 km).

What makes Hilton Boston Park Plaza a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hilton Boston Park Plaza.

Is Hilton Boston Park Plaza family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hilton Boston Park Plaza is a hit with families.

Does Hilton Boston Park Plaza serve breakfast?

Yeah, full brekkie is offered on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Boston Park Plaza?

No, Hilton Boston Park Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Boston Park Plaza?

Yep, you can grab a meal at Hilton Boston Park Plaza's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Hilton Boston Park Plaza?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Boston Park Plaza?

Dogs are welcome at Hilton Boston Park Plaza, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Hilton Boston Park Plaza Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1679 out of 3285 reviews" "
Rating 8 - Good. 816 out of 3285 reviews" "
Rating 6 - Okay. 417 out of 3285 reviews" "
Rating 4 - Poor. 214 out of 3285 reviews" "
Rating 2 - Terrible. 159 out of 3285 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at Boston Park Plaza! Conveniently located, and great, friendly staff!
Stayed 1 night in Aug 2024

10/10 Excellent

Risto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the centre of Boston. Amazing facilities and bar with helpful staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! I stay here whenever I’m in Boston. Very convenient location - so you can walk anywhere in the city! Very close to the beautiful Boston Commons park. Lots of stores around here and food options.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ann

Stayed 1 night in Aug 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were really friendly.
Stayed 5 nights in Jul 2024

6/10 Okay

Elyssa

Stayed 1 night in Aug 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Nathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Room but Some Good Service
The room was not clean upon arrival and had no working ac. A very nice engineer named Ned fixed it quickly, however. The room had leftover trash in night stand drawers, had not been dusted, and had dirty bathroom counters. Dusting and cleaning of bathrooms never happened. The bar staff was very nice. Room service dinner food was good, but was way overpriced with no real silverware or plates, just a bag with plastic and paper . Breakfast from room service was not good.
Stayed 3 nights in Aug 2024

2/10 Terrible

Literally

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Absolutely absurd and improper interaction with security. We had paid for a late check out & we were harassed by the security person that opened our door. We reached out through the very nice housekeeping staff on our floor (15) since our key card was shut off at noon without our knowledge. I travel extensively & have stayed at many Hilton properties, also a Hilton Honors Member. This is my first experience where I felt unsafe & harassed, that too by someone who is supposed to provide safety on the premises? Please coach and train your personnel better- it’s a great property & they should do better. Called to file an incident report as instructed - this occurred 8/16/2024
Stayed 1 night in Aug 2024

8/10 Good

Tamechia, Colchester

Liked: Cleanliness
The Hotel lobby was beautiful. The room I was not happy with. My main complaint is there was only one mirror and it was in the bathroom which had only one light and I couldn’t even see myself to get ready to go out. I had to go down to the lobby bathroom to do my makeup. The carpet was a little damp. For 300 a night don’t expect that. One our way in husband tip the porter in the front who only brought our bags about five feet and another came to grab our stuff to bring to the room. Which means another tip. Might not mean a lot to most people but I work hard and expected for what I paid.
Stayed 1 night in Aug 2024

2/10 Terrible

Miriam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in process took a long time. The lighting in our rooms was very dim and weird.
Stayed 1 night in Aug 2024

6/10 Okay

BONNIE, Phoenix

Travelled with family
Liked: Cleanliness
This hotel is dated, but the location is great!
Stayed 1 night in Aug 2024

8/10 Good

Kevin, MOUNT PROSPECT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Z

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel is well situated in downtown Boston. The room is of good size and the staff is pretty friendly although you can often expect long lines waiting at the front desk. The biggest issue we had was the curtains. They did not close :( While there was a white shade, it was semi-transparent allowing lights to come through. So sleeping in the room, we could see the lights from outside quite clearly. And it was not a good night of sleep for us.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a large hotel, the service was very personal. Our room was large and comfortable. The location was perfect for walking through the Boston Common, shopping on Newbury St. and going to the theatre.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jisheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean room
Stayed 1 night in Aug 2024

6/10 Okay

Pablo

Liked: Staff & service
Hotel facilities and the staff are good. However, the rooms are too expensive, very small and old. For the price, you can get better rooms in other hotels near by.
Stayed 2 nights in Aug 2024

4/10 Poor

Jill

Disliked: Property conditions & facilities
Sink was clogged, electric blinds didn’t work, appetizer wings were dry and overcooked, mouse in the breakfast dining area, couldn’t understand a lot of the staff, the 15 dollar a day charge wasn’t for me because I don’t drink and your menu didn’t appeal to me, a maid knocked on my door at 9:30 pm and asked me if I was checking out. I had to tell him I wasn’t checking out for another 2 days. Not an enjoyable stay. I probably will stick to smaller hotels. When you go to these larger hotels, they don’t seem to care about upkeep but still charge the exhorbinant price
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great location.
Stayed 2 nights in Aug 2024

2/10 Terrible

Colin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unfortunately our flights from London Heathrow were cancelled at short notice. We tried multiple times to request a revision to our booking but whenever we spoke with Expedia they told us that they couldn’t get through to the hotel. Then when we spoke to the hotel and said our flight had been delayed and we needed to amend our reservation from 3 to 1 night they said we can’t process unless we hear from Expedia even though it is your booking. End result neither Expedia or the Park Plaza willing to accommodate and have been charged the full price for our stay. Very disappointing
Stayed 3 nights in Aug 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Need better attention in bathroom
Of course it's an older hotel, but the bathroom was maybe cleaned but there was a partial dead bug on floor and hair in tub, the tub was also backed up not draining well, my husband fixed there was hair clogged in drain.
Stayed 1 night in Aug 2024

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Debi

Travelled with family
Liked: Cleanliness, staff & service
I would pick another hotel
I purchased 3 rooms for all of our family. 2 out of the 3 rooms were very small. The other one was remodeled. Our bathroom was so small you could barely move. The thermostat didn't work the whole time so our room was so hot. Our phone didn't work in the room so I had to go find extra towels each day
Stayed 3 nights in Aug 2024