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Aloft Cancun

3.5 star property
Pet-friendly Cancun hotel connected to the convention centre, steps from UltraMar Ferry Terminal

Photo gallery for Aloft Cancun

View from property
Property amenity
Reception
Exterior
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Pet-friendly
The current price is AU$197
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500
  • Caracol Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Designer toiletries
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Designer toiletries
  • 29 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, Ocean View

aloft, Room, 1 King Bed, Non Smoking, Ocean View

aloft, Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Designer toiletries
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

aloft, Room, 2 Queen Beds, Non Smoking

aloft, Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Designer toiletries
  • 29 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, Lagoon View

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking, Lagoon View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Designer toiletries
  • 29 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

Beach/ocean view

aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Designer toiletries
  • 29 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Cancun

At Aloft Cancun you'll be connected to the convention centre and within steps of Cancun Convention Center and UltraMar Ferry Terminal. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and pool loungers. 366 square feet (34 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free Wi-Fi in public areas and a snack bar/deli. Each morning continental breakfast is served between 6:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .With a stay at this 3.5-property class Zona Hotelera hotel, you'll be 0.3 km (0.2 mi) from Caracol Beach and 3.5 km (2.2 mi) from La Isla Shopping Mall.

What's nearby

  • Caracol Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 4 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.5 km
  • Forum Beach - 5 min walk - 0.5 km
  • La Isla Shopping Mall - 4 min drive - 3.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Mextreme - ‬5 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬2 min walk

About this property

Aloft Cancun

Pet-friendly Cancun hotel connected to the convention centre, steps from UltraMar Ferry Terminal
Aloft Cancun offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 366 square feet (34 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and dry cleaning/laundry services are also featured at the business-friendly Aloft Cancun.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 10 levels
  • 366 sq ft of conference space
  • 34 sq. m of conference space
  • Built in 2013
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Aloft Cancun offers 177 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MXN 270 for adults and MXN 135 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • NOOK

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 366 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per accommodation, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per night
  • Service fee: MXN 60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 270 for adults and from MXN 135 for children
  • Pet fee: MXN 1000 per accommodation, per night
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel

Frequently asked questions

What is the cancellation policy at Aloft Cancun?

Aloft Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aloft Cancun?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Aloft Cancun on 6 Apr 2025 start from AU$192.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Aloft Cancun?

Yep, Aloft Cancun is a short 5-minute walk from Gaviota Azul Beach. Fun beach activities include snorkelling.

Does Aloft Cancun have a pool?

Yep, and guests love it! Aloft Cancun has a pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM.

What makes Aloft Cancun a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Aloft Cancun.

Is Aloft Cancun family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Aloft Cancun is a hit with families.

Does Aloft Cancun serve breakfast?

Yep, continental brekkie is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Aloft Cancun?

No, Aloft Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at Aloft Cancun?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Aloft Cancun?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Aloft Cancun?

Cats and dogs are welcome at Aloft Cancun, with food and water bowls on offer.

Aloft Cancun Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 467 out of 1135 reviews
Rating 8 - Good. 310 out of 1135 reviews
Rating 6 - Okay. 170 out of 1135 reviews
Rating 4 - Poor. 93 out of 1135 reviews
Rating 2 - Terrible. 95 out of 1135 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

MURALIDHARA

Travelled with family and small children
Liked: Staff & service
Pros : price, close to tour pickup spots, resturants. Very nice and friendly staff, house keeping, front desk etc(you may have to use google tranlator). Onsite tour bookings. Good option if you are busy with day acitivities Cons: Front desk staff spoke little english. They gave us paper bracelets and told us we had to return or $12 fine. No onsite resturant (only breakfast). Ongoing construction. Asked for beach towels and they said staff was not available to process(clean) towels and they are limited. They had open bar with limited drinks but staff handling bar had limited knowledge on making cocktails.
Stayed 6 nights in Dec 2024

10/10 Excellent

vaid

Stayed 5 nights in Dec 2024

10/10 Excellent

May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

The staff was very helpful.
Stayed 4 nights in Dec 2024

6/10 Okay

David, Ann Arbor

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel was close to shopping area and near the bus stop. The staff were helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value, clean
Very clean and modern. Not sure if it is good for family as the room I had was great for two people. Very close to gift shops, restaurants, convenience stores, etc., but no beach access directly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lonn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Denis

Stayed 2 nights in Dec 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
The área es muy activa
Stayed 1 night in Dec 2024

8/10 Good

Majid

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for me
Stayed 7 nights in Dec 2024

10/10 Excellent

Brianda

Stayed 1 night in Dec 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced for a four day stay. Location is close to everything. Downside is there are no resturants. They serve breakfast in the am but it was underwhelming looking and cost $14. I couldnt buy a coffee there without purchasing the breakfast. There is not a coffee maker in the room or a microwave but there is a fridge. However there are two Starbucks with in walking distance. Very nice rooftop pool area but both times i visited it, there was no one occupying the area.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lani

Liked: Cleanliness, staff & service
N
Stayed 2 nights in Dec 2024

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, except the bedroom service, didn’t have any drink or sugar for coffee, the tv shows it’s very limited. Could be a smart tv.
Stayed 1 night in Dec 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great close to everything. Beach, shops and restaurants. Staff are friendly and attentive. Places are clean. It is not a luxury hotel but more of an affordable place
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

samanwaya

They made us wear wrist bands the whole time which was not so great,
Stayed 3 nights in Nov 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2024

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very weird about having a bracelet and gives me the vibe as if i was staying in a jail. Everytime I enter the building they hound you if you have no bracelet. This is very over the top and unfriendly to guests. The management seems very cheap because they are looking to charge for extra guests. Also their trash cans have no bags, management is so cheap.

8/10 Good

Maggie, Lakelands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just finished our stay at Aloft and would recommend it, as it was quiet, clean and affordable. I was there for medical reasons and had to do some recovery in my room, so it would have been nice to have a smart tv, but it's not the end of the world. Even though it's in the party zone, we couldnt hear any of that noise at night. Staff were friendly but didn’t go out of their way like I've experienced elsewhere in Cancun.
Stayed 4 nights in Dec 2024

10/10 Excellent

Okmee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, good service at a reasonable price
Stayed 3 nights in Nov 2024

8/10 Good

DANIELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff, Clean and served the purpose of our stay which was to be close to Hyatt Ziva.
Stayed 1 night in Nov 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Januel

Travelled with group
Liked: Cleanliness, staff & service, amenities
I recently had the pleasure of staying at your hotel, and I wanted to commend you on an excellent experience. The facilities are modern, well-maintained, and incredibly comfortable, making the accommodation truly enjoyable. The location is another highlight—being within walking distance of Cancun's vibrant nightlife is a major advantage. It allowed me to explore the area easily while returning to a peaceful and cozy retreat. Thank you for your hospitality! I look forward to staying with you again in the future.
Stayed 5 nights in Nov 2024